Highway Garden Centre Reviews

Name: Highway Garden Centre
Address: Loddon Road, Norwich
Rating: 4.78

4.8 Rating 1,049 Reviews

95 %

of reviewers recommend Highway Garden Centre

4.8

Based on 1,049 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Highway Garden Centre 5 star review on 7th March 2023

Angie Day

Highway Garden Centre 5 star review on 27th November 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ive given 1 star only because i was saddened how my order had been packaged and delivered.i had ordered 2 fragile reindeer which were not packaged properly and came to me smashed to pieces”

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Posted 2 months ago

“I have yet to receive the item. I ordered the item 1-12-25 and as of 11-12-25 I haven’t received it. I am unable to comment further”

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Posted 2 months ago

“Very poor, due to the contents of the service kit at £11.99 was missing from the box. Boxes should checked to make sure everything is included. Had to drive back to the store to get it sorted out as I had rang 3 times at 4.-5 on the Wednesday and no pick up. These boxes should be cellotaped to stop any tampering if this was the cause of items missing. Spent £33.95 in Aquatics & £108 in your store. Will not be using click & collect again. Very disappointed.”

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Posted 2 months ago

“It took 3 attempts lies to deliver the part and I and my neighbours were in at every attempt they said they left calling cards but none were left the part was urgent and required for a job when it finally arrived it was not the one in the advert or parts were missing very disappointed!”

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Posted 6 months ago

“Click & collect wasn't very efficient as I believed that my order would be in store for collection the next day. However staff told me that I should wait for an email to confirm that it had arrived from the warehouse. I discovered when I arrived home, that the email had now arrived about half an hour after talking to staff. That involved another trip (from North Walsham) to collect again. Not very happy!! Should be a better system in place & staff should know where to look as they seemed very confused.”

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Posted 2 years ago

“Wrong item sent. I now have the bother of re wrapping and taking this item to the post office to return it plus the bother of getting a refund for the posting. Unsatisfactory”

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Posted 2 years ago

“Still not delivered- impossible to contact the delivery company.”

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Posted 2 years ago

“The order was not followed up. Had to visit shop to find it had not been activated”

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Posted 2 years ago

“Ordered product on a Friday at 10:30. Went into store to collect 48 hours later. Couldn’t see any signage for click and collect so went to the tills - but was redirected back to “reception “ The sales assistant on reception didn’t know how to process c and c ( I usually work in the food dept!) Duty manager was called and eventually the order was found and sent - yes you guessed it ....the tills where I first went. All this took over half hour....just to collect a product I had already paid for. All in all the experience can be described as Fred Karno Circus....I shall NEVER use it again”

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Posted 4 years ago

“Let me place an order and deliver it before telling me the requested item was out of stock? The courier was lovely but the box was all water damaged. The hassle of sending back the product was to much. So now I have 2 of the same item. Lovely item just wanted the female version.”

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Posted 5 years ago

“Quality was very poor. Product damaged one arrival”

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Posted 5 years ago

“I did not receive the item I ordered have contacted both you and the delivery company and still nothing has been done to fix this I have no pool and no refund!!”

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Posted 5 years ago

“Disappointingly my order is overdue and not arrived yet. I seem unable to track it. Your Order #2000009926 is on it's way! Hopefully it will turn up soon.”

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Posted 5 years ago

“Poor company, rude customer service. Wouldn't recommend to anyone, will not be using them again, would give 0 stars if I could”

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Posted 5 years ago

“Bought item for £14.99 plus postage Item came with a £9.99 sticker on Feel robbed”

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Posted 5 years ago

“Very bad service , sent me a email on the day of delivery saying one of the items was out of stock and they still have not updated the website saying out of stock”

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Posted 5 years ago

“Very disappointed that nobody responded to my email asking some more advice on the product I wanted to know how to remove the silt/sludge that lies in the pond and there is no water in the pond aI ended up removing it by shovel (I am female and 71)”

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Posted 5 years ago

“My item has been sent to the wrong address twice i still have not received my item and no contact as in how this is going to be resolved”

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Posted 5 years ago

“I still haven’t received my order and had no correspondence from you regarding any delivery”

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Posted 5 years ago

“Wrong item delivered”

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Posted 5 years ago

Highway Garden Centre is rated 4.8 based on 1,049 reviews