Heathfield LED Reviews

Name: Heathfield LED
Address: Unit O, Westmead Industrial Estate, Westmead Drive, Swindon
Rating: 4.77

4.8 Rating 272 Reviews

94 %

of reviewers recommend Heathfield LED

Company Reviews

Metrics

4.8

Based on 272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01793 863409

Email:

online@heathfieldled.co.uk

Location:

Unit O, Westmead Industrial Estate, Westmead Drive
Swindon
SN5 7YT

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Heathfield LED 5 star review on 13th March 2025

D Beardsmore

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please refresh my memory ,what am I reviewing”

Helpful Report

Posted 10 months ago

“Excellent service from Heathfield LED; I purchased a heater which arrived promptly and well packaged, unfortunately it transpired that I had ordered the wrong model, but I was able to return it and received a full refund, which I am grateful for. Great customer service, a highly recommended company.”

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Posted 10 months ago

“Thank you so much for sorting out the lost package brilliant service will buy again”

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Posted 10 months ago

“The ordering process was easy to use, and the items arrived fairly quickly. The bulbs work well, very good. Will definitely buy from here again in the future.”

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Posted 10 months ago

“My order was requested past the 'orders closed for the day time' when I phoned but, due to the problem that I had, my order was packed and out for delivery within 15 minutes of my phone call. The man I spoke to at Heathfield was so very understanding and promised that he would do his best to meet the goods collection time. This he did and the item arrived with me at 11.00hrs 2 days later. What exceptional and understanding service for which I am truly grateful.”

Helpful Report

Posted 10 months ago

Hi Nicholas, Thank you so much for your wonderful review! We are thrilled to hear about your positive experience with our team. Your kind words mean a lot to us. We look forward to serving you again in the future! Best regards, Jack The Heathfield LED Team

Posted 10 months ago

“Very Happy with product and service provided highly recommend. Gratitude all round kind regards Shirley”

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Posted 10 months ago

“Good customer service with helpful and knowledgeable staff. I ordered the wrong item but my mistake was rectified with the minimum of fuss. Thank you 👍”

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Posted 10 months ago

“I am very impressed with this company. I spoke to a member of their sales team who gave me good clear advice. I ordered a Dimplex radiator at lunchtime on a Thursday and it was delivered to me by 8.00 a.m. the following day. The radiator was very reasonably priced and so was the cost of delivery. Not only will I use them again but I have recommended them to my electrician and various friends.”

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Posted 10 months ago

“Very helpful service and prompt delivery of light bulbs. Unfortunately one of bulbs out of the number that I ordered was broken. Overall very happy with purchase.”

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Posted 11 months ago

“..........”

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Posted 11 months ago

“ordered and arrived on time .nothing more to save - will use again”

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Posted 11 months ago

“Ordered 23 12 24 sent out 02 01 25, parcel wasn’t processed by Royal Mail. On 6th approx Tried calling, emailed, web contact no use, finally called me back from missed call, refunded postage and sent out 2nd parcel as thought may be a damaged label on parcel. Again on 14th after no delivery Tried calling, emailed, web contact no use, out of the blue on the evening heathfield had emailed saying a full refund and delivery will be with me next day and an apology for the issues. Parcel finally arrived on 15th Jan 25”

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Posted 11 months ago

Thank you for sharing your feedback. Please accept our sincere apologies for the delivery delays and communication issues. We understand how frustrating it must have been. Our initial shipment was delayed by Royal Mail, and despite resending your parcel, additional complications arose. We’re sorry for any inconvenience caused by our courier. We refunded your postage and re-shipped to ensure you finally received your order. We appreciate your patience and hope to serve you better next time. If you have any questions or concerns, please contact us directly. Kind Regards, Jack

Posted 10 months ago

“Prompt delivery - very competitive price! The Dimplex Eco Radiator is top quality.”

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Posted 11 months ago

“Difficult to source halogen light bulbs arrived on time, well packed and fit for purpose. Thx!”

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Posted 11 months ago

“Excellent service from Heathfield. Quick, polite and efficient to deal with. Highly recommended”

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Posted 11 months ago

“Very satisfied with the product and the customer service! Great trade off price-quality!”

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Posted 11 months ago

“I was more than happy with the product and service I received from this company. The first bulb was faulty but was immediately replaced with no fuss whatsoever. Highly recommend.”

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Posted 11 months ago

“Very good, prompt service. Goods were delivered on time despite run up to Christmas period.”

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Posted 11 months ago

“Great selection of non LED bulbs not readily available on the marketplace currently.”

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Posted 11 months ago

“the product was as expected”

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Posted 11 months ago

Heathfield LED is rated 4.8 based on 272 reviews