Heathfield LED Reviews

Name: Heathfield LED
Address: Unit O, Westmead Industrial Estate, Westmead Drive, Unit O, Westmead Industrial Estate, Westmead Drive, Wiltshire
Rating: 4.82

4.8 Rating 568 Reviews

96 %

of reviewers recommend Heathfield LED

Company Reviews

Metrics

4.8

Based on 568 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Heathfield LED 5 star review on 16th February 2026

Kelly Cox

Heathfield LED 5 star review on 13th March 2025

D Beardsmore

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First of all I emailed the company as I was not happy but they did not respond at all. The issue was that the item needed a lot of putting together ( Westinghouse Silver fan) which was not mentioned online. Secondly a part broke - cheap quality. I ended repairing things myself which does the job. As to whether the fan works for long I do not know but it does work, if a bit noisy.”

Helpful Report

Posted 1 week ago

Hi Richard, I'm sorry, and there are two things I want to apologise for. Your email to us was missed, which it shouldn't have been, and you were left dealing with a broken part on a fan that needed far more assembly than our listing made clear. That's not the experience we want anyone to have. If there's anything we can still do to put it right, I'd genuinely like to help. Please email returns@heathfieldled.co.uk or call 01793 863409 and we'll get straight onto it. Jack, Heathfield LED

Posted 1 week ago

“I’m disappointed with the fulfilment of this order. Despite placing the order well in advance, it was not dispatched until I contacted the company several weeks later to chase it. There had been no proactive communication or update regarding the delay, and it appears that if I hadn’t followed up, the order may have remained in the warehouse indefinitely. While the products themselves were satisfactory once received, the lack of timely processing and communication significantly impacted the overall experience. I would recommend improving order handling and customer updates to avoid similar issues in future.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave your feedback. We're sorry to hear about the delay with your order and the lack of communication — that's not the standard we hold ourselves to, and we completely understand your frustration. Every order matters to us, and we're glad the products met your expectations once received, but we recognise that doesn't make up for the experience leading up to that. Your comments regarding our order handling and communication are taken on board and will be addressed internally. As this review was left anonymously, we haven't been able to identify your order to look into what went wrong. We'd really appreciate it if you could contact us directly at orders@heathfieldled.co.uk so we can investigate this properly and make sure it doesn't happen again.

Posted 1 month ago

“I ordered 3 Osram bulbs. The bulbs came quickly, but only one was Osram (as advertised and as listed in order confirmation) might seem trivial but I have had problems with lesser known manufacturers of these bulbs. The one Osram has much of the bulb coating missing in areas, either a reject or perhaps used(?), I have old bulbs that look similar. I ordered from here because of the offer of new Osram bulbs, so not delighted to have got something else.”

Helpful Report

Posted 8 months ago

“I do not find this knee brace very comfortable, it keeps slipping down, if I tighten it more so that it doesn't slip down it's uncomfortable and hurts my knee especially at the back. I wanted to return it, but was told that I cannot return it for hygiene reasons and that I'd had it for 10 days ! Normally 14 days is acceptable. Hilary. Hilary.”

Helpful Report

Posted 1 year ago

Hi Mrs Hilary J Davies, We understand you haven't been able to review your order yet. Our records indicate that your Dimplex FX20VE 2Kw Bathroom Downflow Fan Heater was successfully delivered to your property on April 11th. Could you please double-check for the package? If you still can't locate it, or if there's anything else we can help with regarding your order or the product itself, please don't hesitate to let us know. Jack Thanks,

Posted 1 year ago

“I received the items requested very promptly so that was good. However, my fault entirely, I ordered the wrong size I needed a width of 50mm and not 35mm so I immediately emailed (online@heathfield.co.uk) on the 17 December explaining the problem and asked that if I was to return them could they send me the larger size? Disappointingly I am still waiting for a reply!”

Helpful Report

Posted 1 year ago

Heathfield LED is rated 4.8 based on 568 reviews