Heathfield LED Reviews

Name: Heathfield LED
Address: Unit O, Westmead Industrial Estate, Westmead Drive, Swindon
Rating: 4.77

4.8 Rating 296 Reviews

95 %

of reviewers recommend Heathfield LED

Company Reviews

Metrics

4.8

Based on 296 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01793 863409

Email:

online@heathfieldled.co.uk

Location:

Unit O, Westmead Industrial Estate, Westmead Drive
Swindon
SN5 7YT

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Heathfield LED 5 star review on 13th March 2025

D Beardsmore

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought a 2ft thermostatic tubular heater IPP44. For the purpose of gently adding a little more warmth to our spare bedroom. When the gradchildren visit this is where they sleep and sometimes play. The heater was floor mounted agains a wall. My wife and I were shocked when running a test to establish a setting which if touched would not burn, we found the heater would heat up to a very high tempretuare then cool down, this process repeated itself betwenn 9.30am through to 7.15pm. I phoned customer service and left a message just before Christmas in order to advise of our disappointment and to find out how best to return the item. No reply, so we will wait until the New Year. In the web site therre is no mention of the tubular heater increasing in heat then cooling down to a lower tempreature. Although the instructions mentioned a thermal cut-out, which cuts out, then switches on and off until the reason for overheating has been removed. the test we carried out was on the kitchen table so there was no obstruction in any form. We think this was a fair test, anda re appalled at the high tempreature the heater reached before cutting out. Very hot to the touch, and a danger to our Grandchildren.”

Helpful Report

Posted 1 week ago

“awful 3 days late”

Helpful Report

Posted 1 month ago

“I ordered 6 opal golf ball bulbs but received 6 opal candle bulbs, just not good enough.”

Helpful Report

Posted 2 months ago

“Took a really long time.to be delivered and then when it was, incorrect product. Product received is of no use to me.”

Helpful Report

Posted 5 months ago

“Ordered a lamp and holder on premium delivery which cost £10 and only sent a lamp holder, what good is the lamp holder without the lamp? Job can’t be done in the time frame agreed so I’m ending up with a fine, awful service would not recommend anyone using them.”

Helpful Report

Posted 7 months ago

“SPAMMER, KEEPS PESTERING YOU FOR A REVIEW. Wanted a bulb for my laval lamp, they claim their R39 bulb is compatible. No its not, its around 6mm taller and actually touches the bottle. This may affect the operation of the lamp, esp cooling and may cause a fire hazard. Avoid buying anything from them.”

Helpful Report

Posted 8 months ago

Hi Kenneth, We're truly sorry to hear about your experience with the R39 bulb. We would have loved to have sorted this out for you straight away if you only had phoned our customer service department. We would've offered a full refund or sent you a replacement that's more suitable for your lamp!! Appreciate your feedback, and we look forward to the opportunity to better serve you in the future. Best Regards Heathfield LED

Posted 8 months ago

“Customer support person acknowledged there was a fault with out LED light when we described the issue. But was not that willing to help and take the strain . So we at to call in a eleccy to have them install their own LED light so we had a functioning light.”

Helpful Report

Posted 9 months ago

Hi Gary, Thank you for letting us know, and we apologise to hear about your experience! Since we did offer to pick up and replace the faulty LED light free of charge to get the issue resolved urgently. However, we honour the fact that you proceeded with your electrician's solution, we would have been more than happy to replace or refund the product and make it trouble free for you. But that was your call! Heathfield LED

Posted 9 months ago

“Ordered 23 12 24 sent out 02 01 25, parcel wasn’t processed by Royal Mail. On 6th approx Tried calling, emailed, web contact no use, finally called me back from missed call, refunded postage and sent out 2nd parcel as thought may be a damaged label on parcel. Again on 14th after no delivery Tried calling, emailed, web contact no use, out of the blue on the evening heathfield had emailed saying a full refund and delivery will be with me next day and an apology for the issues. Parcel finally arrived on 15th Jan 25”

Helpful Report

Posted 11 months ago

Thank you for sharing your feedback. Please accept our sincere apologies for the delivery delays and communication issues. We understand how frustrating it must have been. Our initial shipment was delayed by Royal Mail, and despite resending your parcel, additional complications arose. We’re sorry for any inconvenience caused by our courier. We refunded your postage and re-shipped to ensure you finally received your order. We appreciate your patience and hope to serve you better next time. If you have any questions or concerns, please contact us directly. Kind Regards, Jack

Posted 11 months ago

Heathfield LED is rated 4.8 based on 296 reviews