After reading the really promising consumer guide I attempted to have a session with one of the audiologists. There was no local audiologist in the Eastbourne area and so after a while I was contacted for a home visit to take place the following week. Ten minutes before my home appointment was due to take place it was cancelled (for personal reasons) and apparently their audiologist covering my area is now not able to take on new customers until 2024. The alternative offered was over an hours drive away. I may just have been unlucky, and I totally understand that somebody may be unavailable at short notice, but it appears that Hearing Aid UK just do not have enough practices signed up to provide the coverage and ongoing support they claim will be available from them.