Healthful Pets Reviews

4.90 Rating 936 Reviews
98 %
of reviewers recommend Healthful Pets
Merchant Metrics
Shipping & Delivery
delivery methods
Postal Service, Courier
average delivery time
Next Day
on-time delivery
accurate and undamaged orders
Customer Service
communication channels
Email, Telephone
queries resolved in
Under an hour
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12 Dalby Court Gadbrook Business Centre Northwich Cheshire CW9 7TN

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I have yet to receive my goods!
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Posted 3 months ago
Hi Helen. I am really sorry to hear this. Your order left us on Wednesday, first class which more often than not will arrive the next day. Royal Mail states that most orders will arrive in 3 days but some can take longer. On our website we do state, first class is "typically" 1-3 days. You emailed me on Saturday morning (three days after your order left us) to inform me of this and I emailed you back with an up date after checking the tracking, asking you to contact me on Monday if the order had still not arrived. I take the non-arrival of orders very seriously. It is also disapointing that you felt you had to leave such a review when you had raised this with me and we were in dialogue. Regards Kay
Posted 3 months ago
Unfortunatly it didnt make any difference to my dogs flea situation, maybe it works better as a preventative before the flea season starts?
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Posted 6 months ago
I ordered on a Friday for 1-3 day Royal Mail delivery, it arrived the following Thursday.
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Posted 2 years ago
I am sorry to hear your parcel took longer that expected. As your order was placed at 4.30 on Friday it did unfortunately miss the cut off for that day as the post is generally processed at 4 pm each day and earlier for courier deliveries. Your item was therefore dispatched on Monday. With Black Friday weekend this would have slowed the post services down as Royal Mail first class is typically 1-2 days, but on occasions can be slower. So unfortunately you received your item after 3 days. I can only apologise for this.
Posted 2 years ago
Healthful Pets is rated 4.90 based on 936 reviews