Healthful Pets Reviews

Name: Healthful Pets
Address: 12 Dalby Court Gadbrook Business Centre Northwich Cheshire CW9 7TN, Northwich
Rating: 4.90

4.9 Rating 2,348 Reviews

98 %

of reviewers recommend Healthful Pets

4.9

Based on 2,348 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01565740777

Email:

hello@healthfulpets.co.uk

Location:

12 Dalby Court Gadbrook Business Centre Northwich Cheshire CW9 7TN
Northwich
CW9 7TN

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Healthful Pets 5 star review on 28th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been told my dog has an allergy so chance his diet to grain free. I bought some treats from you and unfortunately he has had explosive diarrhoea for several days. I won’t be buying any more treats from you. I am very disappointed. I did a lot of research before buying too.”

Helpful Report

Posted 1 year ago

Hi Gaynor. I am sorry to hear that the treats you purchased did not agree with your dog. I have looked at your order and can see that you purchased the Yakity Chews as well as the Ox Liver Jerky. I am not sure which of these chews caused the problem, but I wondering whether your dog may have a dairy intolerance as the Yakity Chews are made from Yak/cows milk. So you may be better off looking at the treats that are 100% meat only and going for the more unusual meats such as goat, ostrich, kangaroo, rabbit, where there is less likely to be any allergic reaction as these meats will be eaten infrequently. Regards Kay

Posted 1 year ago

“Was really hoping the herbal pipettes for fleas and ticks would work, but unfortunately they didn't. Couple of weeks in now and i still see fleas on my dogs everyday.”

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Posted 2 years ago

“The dog toy we bought “Barry the banana” that was supposed to be durable lasted less than 5 minutes after I gave it to Harvey our 2 year old lab.”

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Posted 3 years ago

“The size was only 1/3 of the last one I ordered from another website Most dissatisfied”

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Posted 3 years ago

Hi Christine. I am sorry to hear this. The Antlers do vary in size as they are a natural product. That said Green & Wilds grade them and each size has a weight range. So your medium antler should be within this range. If not, then please get in touch with us. We do try and check ourselves anything that doesn't look right but we are not able to weigh each antler. Regards Kay

Posted 3 years ago

“We have not yet received our order. Cannot comment on any of the below questions.”

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Posted 4 years ago

Hi Ian, I am sorry to hear that your order has not yet arrived yet. I will email you separately with the tracking information for your order and guidance as to when your order should arrive. If it doesn't then please get back in touch with us and we will sort it out. It is a shame that this is the first to hear about this. You are able to make contact with us via Zen Desk on the website, email or our phone line which is generally answered out of hours as well. The reason for the delay in you getting your order is because of the unique situation that we find ourselves in. Deliveries with Royal Mail are slower, especially second class post. Royal Mail are facing very high volumes as people are unable to go to the shops and are shopping on-line; combined with, in many parts of the country operating a reduced service; given self-isolation and the operational issues they face at the depots. Hopefully your order will be with you after the Bank Holiday weekend. Regards Kay

Posted 4 years ago

“I have yet to receive my goods!”

Helpful Report

Posted 4 years ago

Hi Helen. I am really sorry to hear this. Your order left us on Wednesday, first class which more often than not will arrive the next day. Royal Mail states that most orders will arrive in 3 days but some can take longer. On our website we do state, first class is "typically" 1-3 days. You emailed me on Saturday morning (three days after your order left us) to inform me of this and I emailed you back with an up date after checking the tracking, asking you to contact me on Monday if the order had still not arrived. I take the non-arrival of orders very seriously. It is also disapointing that you felt you had to leave such a review when you had raised this with me and we were in dialogue. Regards Kay

Posted 4 years ago

“Unfortunatly it didnt make any difference to my dogs flea situation, maybe it works better as a preventative before the flea season starts?”

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Posted 4 years ago

“I ordered on a Friday for 1-3 day Royal Mail delivery, it arrived the following Thursday.”

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Posted 6 years ago

I am sorry to hear your parcel took longer that expected. As your order was placed at 4.30 on Friday it did unfortunately miss the cut off for that day as the post is generally processed at 4 pm each day and earlier for courier deliveries. Your item was therefore dispatched on Monday. With Black Friday weekend this would have slowed the post services down as Royal Mail first class is typically 1-2 days, but on occasions can be slower. So unfortunately you received your item after 3 days. I can only apologise for this.

Posted 6 years ago

Healthful Pets is rated 4.9 based on 2,348 reviews