Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, , Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Calderdale
Rating: 4.69

“I am so very disappointed in the flowers received today. Barely resemble the imaging shown on the website and a medium size bouquet for £50. I've bought better flowers from my local supermarket for half the money. First and last time I will be ordering from Haute florist.”

Helpful Report

Posted 2 years ago

Thank you for your feedback and for taking the time to share your experience with us. We apologize for the disappointment and understand that the bouquet did not match the impression on the website and that the value of the bouquet did not meet expectations. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 2 years ago

“Received flowers as a gift from a neighbour and they are the worst quality flowers. Discoloured and withered at the edges of the roses. They arrived today and I’m very disappointed. Having contacted the company for a replacement of fresh flowers they said this wasn’t possible and offered me credit £15. I would give them any further business so advised them to keep the credit Shocking”

Helpful Report

Posted 2 years ago

Dear Carole, Thank you so much for taking the time to share your feedback regarding the quality of the flowers purchased from us at Haute Florist. We are deeply sorry about the discoloured and withered roses and the associated disappointment they have caused you. From the photos provided, we are unable to see any evident quality issues. I am very sorry for any disappointment caused by the outcome of this. Again, we are so sorry and thank you for your feedback that will help us in the future. Sincerely, Katie

Posted 2 years ago

“Fabulous website - very clear descriptions and easy to order. Can’t wait for my flowers to be delivered !”

Helpful Report

Posted 2 years ago

Thank you for your 5-star rating of Haute Florist, Jo! We are so glad you enjoyed shopping with us. Your feedback is truly appreciated. We're also thrilled to hear that you loved our website and found it clear and easy to order from. Enjoy your flowers!

Posted 2 years ago

“I ordered my product at 6am, 16 hours before the next day cut off they failed to dispatch them to the courier until the next afternoon so they did not arrive for my anniversary and have been extremely unhelpful with customer service, next day deliver is plastered all over the front page, when you order flowers they are always for a specific day, avoid using”

Helpful Report

Posted 2 years ago

Thank you, Kingsley, for taking the time to share your experience with Haute Florist. We apologize sincerely that your order was not dispatched to the courier when you expected and was not delivered in time for your anniversary. We understand how disappointing that is and appreciate you bringing this to our attention. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 2 years ago

“Very easy to order, very quick delivery and very good quality flowers well presented.”

Helpful Report

Posted 2 years ago

Thank you Craig for the 5 star rating! We are so pleased to hear about your positive experience with Haute Florist. We truly appreciate your kind words on our easy ordering, quick delivery, and high quality flowers. We strive to provide the best service and are thrilled to know we have achieved that. Thank you!

Posted 2 years ago

“Gorgeous flowers delivered on time”

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Posted 2 years ago

Thank you so much for your 5-star rating of Haute Florist! It's always great to hear that someone was satisfied with our service, so thank you for confirming our commitment to delivering gorgeous flowers on time.

Posted 2 years ago

“Although the flowers didn't arrive on the right day we couldn't really blame Haute. It was annoying, but the lady said the bouquet was beautiful and she was happy.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating! We are so glad to hear that despite the flowers arriving on the wrong day, your recipient was still happy with the bouquet - we really appreciate that you acknowledge that this was not in the control of Haute Florist. We strive to provide the best possible service so that everyone can enjoy the beauty of fresh flowers.

Posted 2 years ago

“Flowers arrived promptly and are beautiful thank you”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Haute Florist! We are so pleased that your flowers arrived promptly and that you think they are beautiful! We appreciate you taking the time to leave a review and your kind words. Thank you!

Posted 2 years ago

“Easy to navigate website Order arrived on time Flowers looked even better in real life”

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Posted 2 years ago

Thank you Sarah for the 5 star rating! We appreciate your kind words about our website being easy to navigate and that your order arrived on time. We're glad that the lovely flowers looked even better in real life! We thank you for your support.

Posted 2 years ago

“Friend loved them”

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Posted 2 years ago

Thank you, Simone, for your fantastic 5-star review! We are so glad to see that you were satisfied with our service. It's wonderful to hear that your friend loved Haute Florist as well. We appreciate your kind words!

Posted 2 years ago

“Having received this beautiful bouquet of flowers, beautifully wrapped. They didn't even last a day before the flowers started to die. Very disappointed with customer services especially when dated photos can be provided. What a waste of money will not buy from here again”

Helpful Report

Posted 2 years ago

Thank you, Caroline, for taking the time to provide feedback surrounding your experience with Haute Florist. We truly appreciate your support and understand how greatly this experience differs from what's expected when purchasing from us. It's certainly not the quality we strive to achieve and we apologize for the disappointment you feel. I have contacted you via email. Best wishes, Ellie

Posted 2 years ago

“Stunning Flowers perfect presentation. Long life too. Photo of one week old x”

Haute Florist 5 star review on 21st November 2023

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating, Emma! We're so glad that you were pleased with the stunning flowers and their perfect presentation - as well as their long life.

Posted 2 years ago

“Absolutely appalling! Please do not waste your money! I bought a medium bouquet for my Mother's 80th birthday. When they arrived some flowers were already brown, wilting and nothing like the picture advertised. Haute refund process is non existent, they have refused to refund me. It was devasting and really spoilt what should have been a lovely surprise and gift. I would like to give it a zero if I could. I do really urge to anyone to shop elsewhere and not use this company. I will be taking this matter further. PLEASE DO NOT BUY FROM THEM.”

Helpful Report

Posted 2 years ago

Thank you so much, Clare, for taking the time to provide us with your feedback. We apologize sincerely for the experience you had when sending a bouquet to your mother. We understand how devastating it must have been for you and we regret that we were unable to provide the surprise and gift you had anticipated. We aim to provide all our customers with the highest level of service and are deeply sorry that we failed you. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 2 years ago

“Unique and beautiful flowers which my wife loved. Thank you!”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating of Haute Florist! We're glad to hear that you and your wife loved the unique and beautiful flowers we provided! We greatly appreciate your support!

Posted 2 years ago

“Flowers arrived a day late despite paying extra for a Sunday delivery . Flowers were wilted and not the standard I would expect and nothing like the photo The chat line told me as per their terms and conditions that I apparently accepted when I ordered they could only aim for the delivery date I paid for . Not impressed, would not recommend”

Helpful Report

Posted 2 years ago

Thank you, Julia, for taking the time to provide us with your feedback regarding your experience with Haute Florist. We sincerely apologize that your flowers arrived a day late despite paying extra for a Sunday delivery. We understand that the flowers wilted, being of a lesser quality than you expected, and did not resemble the photo. We are sorry for the dissatisfaction. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 2 years ago

“Ordered for my friends Birthday and she absolutely loved them and it made her day. She said the flowers where stunning. I'd definitely order from Haute again”

Helpful Report

Posted 2 years ago

Thank you so much for the 5 star rating, Tessa! We are delighted to hear that your friend absolutely loved the flowers and that it made her day. We believe in offering the best floral experience possible, and are glad that it has been achieved with your order. We look forward to having you order from us again soon!

Posted 2 years ago

“I ordered these flowers for a very good friend's birthday. She was really delighted with them, the whole process was very easy. Will definitely be ordering from Haute Florists again, thank you.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Haute Florist! I'm so happy to hear that the flowers I ordered for my good friend's birthday turned out great! She was really delighted with them and the whole process was very easy. I'll definitely be ordering from Haute Florists again! Thank you again for your positive review.

Posted 2 years ago

“Purchase a large bunch as a thank you and wanted them to be special. The person who received them said they were the most lovely flowers they have ever received”

Haute Florist 5 star review on 20th November 2023

Helpful Report

Posted 2 years ago

Thank you so much for the 5 star rating of Haute Florist! It's wonderful to hear that your friend received the large bunch and thought they were the most lovely flowers they have ever received. We strive to provide a special experience for each customer, and it's so rewarding to hear that you were pleased.

Posted 2 years ago

“I'm never left feeling disappointed with the service from Haute florist. The website is incredibly user-friendly, the checkout is easy to navigate and I love receiving the tracking information and the delivery notifications. It's such a fantastic service that I've already recommended it to everyone I know! Plus, everyone who has received flowers from me comments on how gorgeous they are and make remarks on the quality of the stems and how long they last. It's a massive thumbs up from me!”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating, Laura! It's always encouraging to hear such positive feedback from our customers. We're delighted that you've found our website easy to use, our checkout straightforward to navigate and that you were kept informed throughout the delivery process. We're also thrilled that our blooms earned your friends' praise - what a great compliment! We appreciate your recommendation and are grateful for your glowing review. Thank you!

Posted 2 years ago

“Great quality flowers and on time delivery - very happy”

Helpful Report

Posted 2 years ago

Thank you for your kind words, Siobhan! We appreciate your 5-star rating of Haute Florist. We are glad to hear that you were very happy with our great quality flowers and on-time delivery. Thanks again!

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Haute Florist Reviews