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hasslefreeboilers.com Reviews

4.6 Rating 482 Reviews

94 %

of reviewers recommend hasslefreeboilers.com

Company Reviews

4.6

Based on 482 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About hasslefreeboilers.com:

Taking The Worry Out Of Heating Your Home

Visit Website

Phone:

03456 474747

Email:

enquiries@hasslefreeboilers.com

Location:

Kemble Airfield Enterprise Park
Cirencester
GL7 6BQ

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Discovered HFB during an online search as my boiler was 20+ years old and ready for replacement. Arranged a survey with HFB. The company surveyor arrived on time and carried out an extensive survey and explained the full work scope. He was very friendly answered all of my questions and obviously very experienced. The quote arrived promptly, detailed and to my satisfaction. The installation crew arrived at the stated time and day and were first class, taking great care to ensure carpets were covered with protection sheets. Unfortunately the boiler did not arrive from a third party to one of the HFB team had a 100+ mile round trip to expedite the equipment. The result was an extended installation time of approximately 4 hours. I also had a complex NEST, combined thermostat and control unit. Unfortunately no one seems to be able to programme the unit to my requirements. It has a built in self programming facility which I have been unable to defeat and HFB do not appear to have anyone experienced enough to resolve the issue with the controller. My overall rating would have been very good but for the boiler delivery delay and the failure of HFB installation staff to program the NEST, controller. The boiler fires up when it wants to and has a mind of its own, and I am still experiencing this anomaly four weeks after final installation. Unfortunately there has been no follow up call from HFB administration to ensure customer satisfaction. But all in all I would recommend HFB and use them again.”

Posted 8 years ago

Hi Colin, I wasn't aware of these issues myself so I'm going to ask a member of my team to call you so as we can discuss further and look to resolve. I am glad that you have been impressed with us overall, though. We'll be in touch shortly - Sarah Flight, After Care Team Manager

Posted 8 years ago

“Great customer service, we needed a new boiler urgently and had one within days of calling you. Telephone staff and engineers were all fab. Only down side was we hadt to have the engineers out twice to fix leaks.? Still have a small leak from the boiler”

Posted 8 years ago

Hi Sarah, I'm so glad that you've had a good experience with us and I've passed your details on to my team to call you to discuss - Sarah Flight After Care Team Manager

Posted 8 years ago

Hi Sarah, my team have just come back to me after speaking to you and have told me that you don't have a leak coming from the boiler? If this is not the case please don't hesitate to come back to us - Sarah Flight, After Care Team Manager

Posted 8 years ago

“It's very convenient for us having not to pay outright for a boiler, the men who did it was very reliable but I gave a good rating because they broke my gutter so it's leaking at the moment. I told the office about it but until now I haven't heard from them.”

Posted 8 years ago

Hi Dan, I'm glad that your experience with us was good despite this issue that has arisen - I've passed to my team to look into and call you shortly to discuss - Sarah Flight, After Care Team Manager

Posted 8 years ago

“Great customer service from start to when my boiler was installed.”

Posted 8 years ago

Hi Mildred, glad to hear you received great customer service - please get in touch if we can help in the future. Kind regards, Sarah Flight - After Care Team Manager

Posted 8 years ago

“Very pleased now with the outcome after having problems with the installation. Although very unsure of the procedure now as to communication as there has been nothing said as to what happens if anything goes wrong Regarding aftercare which is also meant to be part of the plan. But on the whole very happy.”

Posted 8 years ago

Thanks for the review, Julie. If you have any issues, please do no hesitate to get in touch with our customer services team on 0800 111 4040.

Posted 5 years ago

“Speedy and excellent service for the money. One error on original quote which they honoured so all good. Also condensation outlet is white piping which was fed into my black drain pipe, looks a bit ugly but I will cover myself ?”

Posted 8 years ago

Thank you for your review, Tania. Your feedback is extremely helpful in improving our service. If you still have some issues concerning your piping or anything else for that matter, please give us a call on 0800 111 4040.

Posted 5 years ago

“Issue solved quickly”

Posted 8 years ago

Thanks for your review, Simon.

Posted 5 years ago

“A good service but take a look at the pay off early rates.”

Posted 9 years ago

Thank you for your review, Nigel. We will take your feedback on board.

Posted 5 years ago

“The Fitters were very polite, friendly, and answered any questions we had, They completed the installation very professionally, and cleaned up after themselves”

Posted 9 years ago

Thank you for your great review, Paul.

Posted 5 years ago

“pleased with installation have tried to contact company since regarding the offer of high street vouchers for installations during january but only get the answerphone which is very disappointing”

Posted 9 years ago

Hi Keith, we do apologise for any inconvenience this may have caused. The best telephone number to contact us on is 0800 111 40 40, our customer care team is on extension 3 or you can email: customerservices@hasslefreeboilers.com. Please let me know if I can help any further, Nadia.

Posted 9 years ago

“Very nice people a credit to your company. But the work run over because the boiler took a lot longer to fit and things were rushed some of the radiators need bleeding. The boiler looks fine but there a thing hanging over the side of it could have been placed on top of the boiler everybody who come in said how unsightly it looks. I think you should really look it to making that a lot more presentable. I can bleed the radiators no prob's is the thing hanging over the side of the boiler the man said its the only way he could do it. Still looks horrible.”

Posted 9 years ago

Hi Edward, we do apologise for any inconvenience caused. I have forwarded this issue on to our installations department to investigate further. If you have any questions please let me know, Nadia.

Posted 9 years ago

“Really pleased with all areas if the service. It was very quick and we are very happy with our new boiler.”

Posted 9 years ago

Thanks Kimberely, we really appreciate your feedback.

Posted 9 years ago

“all good so far friendly staff and fitters too very clean and tidy work .”

Posted 9 years ago

Thanks for your positive review, Robert.

Posted 5 years ago

“Overall very good contractors completed the installation in a day and a half. Didn't finish on the 1st day until the boiler was working and we had heat. Also gave us a very good demonstration of how the boiler and thermostat controls work .all in all we are satisfied with the work and would recommend hassle free boilers to friends.”

Posted 9 years ago

Thank you for your kind review, Carl.

Posted 5 years ago

“Very happy with the work done at my premises, everything was done on time and as promised, I have had no problems since and the boiler has been installed for nearly a year, I have found a significant saving in my gas bill since having it installed.”

Posted 9 years ago

Thank you for your great review, Alison.

Posted 5 years ago

“The whole experience was handled fairly well when the staff sorted pit who to ring to arrange visits. The installation was professional and tidy. My only concern was that my tenants who recommended that I had solar panels too has not received his referral fee and neither have I.”

Posted 9 years ago

Thanks for your review Ann. We trust everything is sorted now and you have both received your referral reward but if you have any issues, please do get in touch on 0800 111 4040.

Posted 5 years ago

“Very informative through out and super quick service from start to finish. We are very pleased and thankful”

Posted 9 years ago

Thank you for your kind review, Peter.

Posted 5 years ago

“Very informative through out and super quick service from start to finish. We are very pleased and thankful”

Posted 9 years ago

Thank you for your kind review, Peter.

Posted 5 years ago

“The whole thing was a good experience on a whole the reason I didn give very good because we are still waiting our vouchers.”

Posted 9 years ago

Hi David, we're very sorry you haven't received your Vouchers as yet. They were sent Recorded delivery yesterday. If you have any Questions, please let ,me know. Sarah

Posted 9 years ago

“Still haven't received and vouchers which were promised at the end of October!”

Posted 9 years ago

Hi Gillian, we're very sorry you haven't received your Vouchers as yet. However they will be sent Recorded delivery tomorrow. If you have any Questions, please let ,me know. Jon

Posted 9 years ago

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hasslefreeboilers.com is rated 4.6 based on 482 reviews