hasslefreeboilers.com Reviews

Name: hasslefreeboilers.com
Address: Kemble Airfield Enterprise Park, Cirencester
Rating: 4.59

4.6 Rating 482 Reviews

94 %

of reviewers recommend hasslefreeboilers.com

Company Reviews

Metrics

Info

4.6

Based on 482 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About hasslefreeboilers.com:

Taking The Worry Out Of Heating Your Home

Visit Website

Phone:

03456 474747

Email:

enquiries@hasslefreeboilers.com

Location:

Kemble Airfield Enterprise Park
Cirencester
GL7 6BQ

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“5 star service all the way from enquiry to delivery to installation.”

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Posted 7 years ago

Thank you for your great review, John!

Posted 5 years ago

“Quick, clean and professional. arrived on time and disposed of all materials.”

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Posted 7 years ago

Thanks for your kind feedback, Colin!

Posted 5 years ago

“Aftercare is awful had a leak 4 weeks after installation took ten hours to get an engineer out caused damage to my wall as it was left for ten hours”

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Posted 7 years ago

Hi Angela, we are very sorry to hear your experience hasn't been what you expected. I understand another Engineer is booked to visit you now on a date of your choice so hopefully that will resolve your problems for you. Please contact me directly on 01285 717705 should you want to discuss further and in more detail. Many thanks, Jon (Head of Customer Care)

Posted 7 years ago

“It was nice to get heating and hot water after being without for a month, especially in the first month of Jan when it really got cold.”

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Posted 7 years ago

We're glad that you're satisfied with the service. Thanks for you review, Roy!

Posted 5 years ago

“Good value for money. System fitted efficiently and worked first time.”

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Posted 7 years ago

Thank you for your kind review, Glyn!

Posted 5 years ago

“Wouldn't take old tank away as promised”

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Posted 7 years ago

We're sorry that you were not overly satisfied with the service. Thank you for the review, John. Your feedback is very helpful.

Posted 5 years ago

“Fast and tidy fitting first class service would be happy to recommend you to any one the two fitters did a first class job even putting the boiler cupboard back on the wall for me”

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Posted 7 years ago

Hello Mr Douglas, Thank you for your review - please don't hesitate to contact us if we can help you any further. Kindest regards, Sarah Flight - Aftercare Team Manager

Posted 7 years ago

“HFB is installed it on the agreed time and good price comparing other provider. The only thing I was not happy was that they focused on installing, did not show how the boiler works to adjust and know basic things.”

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Posted 7 years ago

Hello Soloman, Thank you for your review - I will pass your comments on to our Installations Manager as our install teams should be leaving you with a good understanding of your new boiler. However please note that we do also have in house engineers in our office who are usually available to offer advice and help to talk you through anything you are unsure of. If you call 0800 111 4040 (option 3) the Aftercare Team will be able to assist and will pass you through to an engineer if needed. Kindest regards, Sarah Flight - Aftercare Team Manager

Posted 7 years ago

“Checked my property twice and gave me good advise on what system to buy.”

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Posted 7 years ago

Thanks for the review!

Posted 5 years ago

“By fitting a boiler in a speedy time”

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Posted 7 years ago

Thank you very much for the review, David!

Posted 5 years ago

“Accurate and very competitive quote. The team arrived promptly and completed the instillation without fuss and without making a mess.”

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Posted 7 years ago

Thank you for your review Mr Underwood - please don't hesitate to give us a call on 0800 111 4040 (option 3) if we can help you any further. Kindest regards, Sarah Flight - Aftercare Team Manager

Posted 7 years ago

“Quick and professional response to my initial enquiry, followed up by an early appointment to replace the boiler.”

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Posted 7 years ago

Thank you for your brilliant review, Tony!

Posted 5 years ago

“Although there was an omission concerning TRVs, This was soon rectified and all went smoothly”

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Posted 7 years ago

Thank you for your kind feedback, Ronald!

Posted 5 years ago

“The boiler engineers were very helpful,clean and got the job done that day”

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Posted 7 years ago

Thank you for your fantastic review, Daniel!

Posted 5 years ago

“They were a saviour my old boiler could not be repaired( obsolete) no means of paying outright for a replacement boiler,Hassle free boilers is what the name said Hassle Free..I can pay monthly,no worries of extra payment for servicing. and now one happy warm household.Thank you”

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Posted 7 years ago

Hello Mr Devey, I'm pleased that you're enjoying the benefits of both your new boiler and our handy Hassle Free Boiler monthly payment scheme - please don't hesitate to get in touch if we can help with anything else. Kindest regards, Sarah Flight - Aftercare Team Manager

Posted 7 years ago

“I have been waiting for the last 2 months for a repair. You schedule 2 appointments which were subsequently cancelled. I took a day offwork unpaid, waited in all day only to be told when I called you that you weren't coming because you were unable to source new radiator. I you then told me that you would call to reschedule the next day, you never did. I phone a day later and you promised you would come on the 10 December. Again the same scenario was repeated and I have still yet to get the call back to re-book. Worse still, I have been calling for the last 4 days at various times and been consistently on the phone for at least 30 mins each time with no answer. Now the heating system has stopped working. I am really at the end of my patience. Firstly I want someone to actually return my call and then will make a formal complaint and seek legal advice about cancelling my contract with your company. This level or rather lack of service is truly appalling and simply not acceptable,”

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Posted 7 years ago

Hi Racquel, We're extremely sorry that you had a poor experience with us and apologise for our lack of contact during the process. We strive to offer the highest quality of service to our customers and so regret that you did not receive this. Thank you for the review, your feedback is extremely useful to help improve our service. Kind Regards, Hassle Free Boilers.

Posted 5 years ago

“Installation very good. Ability to be flexible on price is good. Inquiries are answered promptly. The only shortcoming is after i assured you i was raising funds for boiler you kept calling me after i requested that you need not do so.”