I have been waiting for the last 2 months for a repair. You schedule 2 appointments which were subsequently cancelled. I took a day offwork unpaid, waited in all day only to be told when I called you that you weren't coming because you were unable to source new radiator. I you then told me that you would call to reschedule the next day, you never did. I phone a day later and you promised you would come on the 10 December. Again the same scenario was repeated and I have still yet to get the call back to re-book. Worse still, I have been calling for the last 4 days at various times and been consistently on the phone for at least 30 mins each time with no answer. Now the heating system has stopped working. I am really at the end of my patience. Firstly I want someone to actually return my call and then will make a formal complaint and seek legal advice about cancelling my contract with your company. This level or rather lack of service is truly appalling and simply not acceptable,