Name: Happy Beds
Address: Happy Beds, Grange Enterprise Park, Batley, Kirklees
Rating: 4.61

“Ordering was easy and price was good. The mattress itself is fabulous, best one I have had for a long time, can highly recommend it. Service couldn't be faulted, it was easy to choose a specified delivery date of my choice. I was advised of delivery window and although the delivery should have been a one man drop off there were actually 2 chaps and they very kindly brought the mattress in and unwrapped it and put it on the bed for me, which, since I have a shoulder injury, made everything so easy for me. Cannot fault them.”

Helpful Report

Posted 4 years ago

“I have never bought a mattress without testing it first so was nervous with this purchase. However, I shouldn’t have worried - the mattress is great and as described, really comfy (I like a firm mattress) and the price was reasonable for a super king. I wouldn’t hesitate to buy from Happy beds again and the delivery was swift and easy.”

Helpful Report

Posted 4 years ago

“I’m Very Happy 😃 with my Mattress thanks, having a good night sleep 💤.”

Helpful Report

Posted 4 years ago

“Happy bed are the best bed ever. Im so please to have one for my kids. And want to buy another for myself. Thanks happy bed for quality bed and easy to fix. 🥰”

Helpful Report

Posted 4 years ago

“Obviously I'm writing this because Happy Beds sent an email saying they'd give me free pillows. In all honesty if the service and product was terrible I wouldn't want the free pillows. Free pillows are fine but not enough to make me write a fake review. With that being said, the service we received from happy beds was excellent. The product is great too. We out the bed together in less than 2 hours from it being flat pack. The instructions were clear and easy to follow, the quality of the bed is excellent. We've had the bed around 2 months now and we love it. I would highly recommend happy beds to my family and friends.”

Helpful Report

Posted 4 years ago

“Great product, easy to put together and just as described.”

Helpful Report

Posted 4 years ago

“Bought two single beds for the spare room for our granddaughters, love them, great delivery and service! Thank you!”

Happy Beds 5 star review on 5th November 2021

Helpful Report

Posted 4 years ago

“I’m very happy with my purchase😁, thank You”

Helpful Report

Posted 4 years ago

“great company - my mattress was good quality and it came exactly when it was supposed to - the driver was helpful and polite and I am happy to recommend and would certainly use again for my next purchase”

Helpful Report

Posted 4 years ago

“The bed arrived on the day we asked for and was so easy to put together! Looks great as well and so much storage space!”

Helpful Report

Posted 4 years ago

“I'm really pleased with my beds the kids love them.”

Helpful Report

Posted 4 years ago

“really comfy mattress for a decent price. description was spot on, the best mattress i’ve ever slept on”

Helpful Report

Posted 4 years ago

“Great quality and prompt delivery - No regrets whatsoever with this company.”

Helpful Report

Posted 4 years ago

“Awful experience Take your money easily, dont provide the products... check the 1 star reviews here and on Trust Pilot ... dont be fooled by the paid for reviews on Feefo!!!”

Helpful Report

Posted 4 years ago

“I am really not happy as buying from HAPPY BEDS. I bought bunk bed nearly 45 days ago. I paid all money.I knew my consent at that level. At delivery date they gave me 3 out of 4 packages plus 2 others. They had lost one. They did not call me, I reached the help desk and provided them all delivery photos. They apologized and said they will turn to me in 48 hours. I waited but no one called me or sent me a message. I called again, they said they are checking and would return to me next day, but again no call. Every-time I called them but they never turned back to me. Meanwhile my two small sons needed to sleep on the floor with some blankets. I told them several times, at last they said they found my lost package and it will be delivered on this Monday (01.10.2021). Today just 10 mins. before delivery transportation company sent a message that they would not deliver because they had no package. It was really crazy. I called them again, they said let's check what is happening. Then I got a shock. Because everything was wrong, there was no package no where, they had a mistake about the package finding. Actually they did not find anything. Again if I did not call I would not learn this nightmare. They say they will provide me a package this week instead of the lost one. I do not know what to do because at the end still everything is ambiguous. They just promise but nothing is happening.”

Helpful Report

Posted 4 years ago

“I am really not happy as buying from HAPPY BEDS. I bought bunk bed nearly 45 days ago. I paid all money.I knew my consent at that level. At delivery date they gave me 3 out of 4 packages plus 2 others. They had lost one. They did not call me, I reached the help desk and provided them all delivery photos. They apologized and said they will turn to me in 48 hours. I waited but no one called me or sent me a message. I called again, they said they are checking and would return to me next day, but again no call. Every-time I called them but they never turned back to me. Meanwhile my two small sons needed to sleep on the floor with some blankets. I told them several times, at last they said they found my lost package and it will be delivered on this Monday (01.10.2021). Today just 10 mins. before delivery transportation company sent a message that they would not deliver because they had no package. It was really crazy. I called them again, they said let's check what is happening. Then I got a shock. Because everything was wrong, there was no package no where, they had a mistake about the package finding. Actually they did not find anything. Again if I did not call I would not learn this nightmare. They say they will provide me a package this week instead of the lost one. I do not know what to do because at the end still everything is ambiguous. They just promise but nothing is happening.”

Helpful Report

Posted 4 years ago

“I made a purchase in may for my son’s bed to be delivered in July. It is now the end of October and I am still awaiting delivery. My son has been sleeping on a mattress on the floor in the meantime. Customer services have offered no solution or help to the problem and every time they say it will be in stock it is again delayed. I have never experienced such awful service and I will never be using this company again.”

Helpful Report

Posted 4 years ago

“AVOID AT ALL COSTS!! Customer service is terrible, delivery is awful and the bed is poor quality (and will probably arrive broken as will any replacements) ordered on the 4th of May, many many failed promises on replacement part delivery dates and finally had a replacement for a broken part arrive 27th Oct broken. PLEASE PLEASE AVOID. The hoops we have to jump through to get our money back is ridiculous!”

Helpful Report

Posted 4 years ago

“Absolutely APPALLING Customer Service If I could leave ZERO stars I would. AVOID THIS COMPANY AT ALL COSTS. Ordered 2 mattresses, the courier email/time arrived early morning on the Monday before I was due into work, I work in a school so cannot just arrive late or take time off. As I always do with all couriers, I left a signed note on the door asking them to leave the mattresses unattended in the back garden. So started the beginning of a nightmare correspondance with this company. The courier (Panther) would not rearrange delivery without Happy Beds say so, but when I contacted Happy Beds to ask them to rearrange delivery and confirm with Panther that they could leave the mattresses unattended, Happy Beds refused to do so unless I pay a £40 redelivery charge. It was either this or pay £100 cancellation charge, which they would automatically take from my order total and refund the rest. Happy Beds said unless I pay the redelivery charge WITHIN 48 HOURS they would automatically take the £100 from me. They claimed that I had received 24 hours notice of delivery time but I HAD NOT. I pointed out that as a customer under the Consumer Rights Act 2015 I had 14 days to change my mind and was entitled to a full refund, but they REFUSED to do this. They insisted I had had 24 hours notice of delivery and should have known to let them know prior to delivery that they could leave them unattended, even though a) this did not happen and b) they did NOT state that I had to tell them this or there would be a redelivery charge. Happy Beds REFUSED to let me speak to a manager or supervisor, instead Caroline just kept refusing to allow me. Caroline (on phone) and Kyi (by email) consistently refused to abide by my consumer rights, instead insisting that the £40 delivery charge or the £100 cancellation charge were my ONLY options. I contacted Panther the courier company who confirmed that they DO NOT charge for redelivery. I phoned Happy Beds and told them this, to be told that I should not be asking the courier company this. Eventually Happy Beds agreed that they would waive the delivery charge IF I could get it in writing from Panther that they do not charge. I received notice from Panther that they would indeed tell Happy Beds they do not charge and could email them this, but when I told Happy Beds THEY HUNG UP ON ME. From here they refused to engage with me on this issue, even though they had said they would waive the charge. Happy Beds are obviously charging this ludicrous, hugely inflated redelivery charge to line their own pockets. In the end I had no choice but to pay the delivery charge to avoid losing £100 - therefore I felt held to ransom over my mattresses, with no option to further the complaint process by speaking to anyone senior, and a blatant refusal to refund me in its entirety. After paying the £40, Happy Beds told me Panther would redeliver on the Monday. HOWEVER, THEY DID NOT TURN UP, even though my daughter had taken a day off from Sixth Form to ensure the whole thing did not happen again. So not only did they take my money, they DID NOT EVEN PHONE PANTHER TO REBOOK IT. Panther confirmed this to me after I phoned them. Happy Beds eventually redelivered to me, after a hell of a lot of stress and anxiety over this, but they STILL refused to refund me the delivery charge even though they completely messed up by not even booking the redelivery, AND they lied that it was done when they hadn't even phoned Panther. I would NEVER EVER use this company again, and I will be telling everyone I know about my awful experience to ensure they don't use them either. I have attempted to contact the Financial Ombudsman, manager of Happy Beds and CEO of Happy Beds and await to hear back from them...”

Helpful Report

Posted 4 years ago

“If we could choose 0 we would have. We ordered 2 beds and 2 mattresses from Happy Beds on August 13th. Paid £40 for 2 men delivery on Aug 25th. Not only nothing was delivered, but there was no communication from Happy Beds nor delivery company about it and when we checked - one of the beds was not even in their system. We spoke to their customer service on August 26, they apologized and guaranteed delivery on Sep 1. We explained that we're moving in on Sep 3rd and therefore cannot accept further delays. This time only the mattresses were delivered - we were informed by the delivery company 30 MINUTES before the delivery that they don't have our beds. Other than a lukewarm apology, Happy Beds insisted on delivering on Sept 3rd. We explained that if not delivered by 9am we will not be able to accept the items. The delivery company came at 11.30am. We are appalled by the lack of professionalism of Happy Beds and would strongly advise you to look elsewhere for your beds/mattresses. The minuscule price different is not worth the stress of having to deal with them.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Happy Beds Reviews

About Happy Beds:

Phone:

Email:

Location: