“My car wouldn’t start. I didn’t know why. When the mechanic arrived my car was jump started and he told me to get a new battery, then he drove away and for some unknown reason my gear box wouldn’t work. I called back but they said I’d have to pay again. So I’m stuck here in my car waiting for a tow truck from a local garage.”
Hi Suzanne, we're sorry to hear of your expeirence, your comments have been passed to a member of the customer services team, we have requested that they contact you to disuss your concerns further. If however there is anything we can help with in the meantime then please don't hesitate to contact us. Best wishes the Halfords Breakdown Team.
“I went on line to organise my breakdown cover and it was very easy to do. An email came through immediately with all the documentation, which I printed out for my records. The whole procedure was simple and quick. I now have peace of mind in case I need breakdown recovery.”
“Because I have no real complaints about the service received.
The ONLY strange thing was that staff at Halfords garage (where I was taken for repair) were unaware of the Breakdown service. That was unnerving .... and I still wonder why that happened .”
“Very easy to join the breakdown cover scheme. Benefits appear to be good. Obviously not used the actual breakdown service however pleased to have the cover.”
Hi Andy, we're sorry for any inconvenience caused, upon investigation it appears a customer entered the wrong email address when taking out a policy, this resulted in the email invitation to leave a review being sent to you. The customer has since updated their email address to the correct one, so there should be no further communication from us. Apologies again, best wishes the startrescue team.
“ease of use for purchase, have had this breakdown cover for 4 years and never had to have a breakdown call out, so i think its a bit unfair asking for a review on a purchase that you have never used”
“Website and form easy to complete however the required email to verify account did not arrive resulting in me completing another form and no email again.
Customer service sorted the problem and returned payment and I am now covered. Technical department knew there was a problem with iCloud emails and they should have issued a warning on the webpage.
Therefore I would scored customer service 5 stars”
“Been with them for 5 years and only once have I needed their assistance when I broke down 14 miles away from home. They came and towed my car and took me back to home. Brilliant service!! For such a cheap yearly price, to have peace of mind is wonderful
to be,”
“I have not been sent my policy. I am getting no response when I attempt to contact Halford, either online or by phone. I sent a request to cancel my breakdown insurance because Holford are ignoring me and they are ignoring that. They took the money immediately from my account, so they can act when they want to, when it's to their advantage, and now today Holford has the audacity to send me an email asking me to review them. I regret totally going to to Holford for my insurance and now it seems I have to get into a battle with them to get my money back.”
Hi Anna, we're sorry to find your comments, we can see you purchased a policy online towards the close of business on 09/11/2022, and after purchasing a policy you sent us 3 messages through our online contact form, on 10/11/2022 you sent a further query via email and our team contacted you just after midday to provide answers to your queries. We understand your policy has since been cancelled and refunded, if however there is anything further we can help with then please don't hesitate to contact us. Best wishes the startrescue.co.uk.
