H2 Property Services Reviews

Name: H2 Property Services
Rating: 4.78

4.8 Rating 450 Reviews

95 %

of reviewers recommend H2 Property Services

Company Reviews

Metrics

4.8

Based on 450 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I first contacted H2 property services on 12th January. On the 9th February after multiple failed visits they have finally fixed 2 toilets which did not flush properly and have serviced our boiler at a total cost of £580.00. Despite known and obvious mobility issues requiring the need to have a working downstairs toilet, we seemed to be a low priority. The team are all very pleasant, but this has not been a good experience for us.”

Helpful Report

Posted 2 months ago

“This company was recommended by my regular plumber to sort out a drainage issue. They sent someone along who was here for about 20 minutes and was unable to do anything, saying he did not have the right tools. I was charged for an hours work. I found someone else who came the next morning and who could not understand why the plumber sent by H2 properties was unable to fix the problem as they did not need any special tools to fix it. The second plumber (different company) was here longer, worked out what the problem was, fixed it and charged me less! I would not recommend H2 property services.”

Helpful Report

Posted 2 years ago

We are very sorry that we were not able to resolve this problem for this customer. Our engineer found that the alarm on the sump pump was faulty and was not therefore alerting the customer that the pump was actually dead, hence not clearing the blockage. We do charge a minimum one hour labour for our engineers to attend but I understand the customer's frustration that he was not able to get the pump working. We would be happy to extend an hours' free labour to the customer for any future works as a gesture of goodwill.

Posted 2 years ago

“Not great.”

Helpful Report

Posted 4 years ago

Dear Mr Hobson We are very sorry to hear that you are not happy with the service you have received. We will be in touch with you directly to see what we can do to put things right for you. Kind regards Sally

Posted 4 years ago

“My boiler started leaking and after reading reviews I decided to contact H2 Property Services and check they had experience with Ferroli. I've had boilers by other manufacturers and experience has told me to stick with engineers who are experienced in the boiler that you have. Ferroli don't have a good reputation for reliability. I was pleased they could send an engineer the same day especially as it was just before the bank holiday weekend. The engineer arrived later than expected (bank holiday traffic and stuck on job) although he kept me updated. When he arrived it was clear he wasn't experienced in Ferroli boilers. He took a photo of the part that was leaking water and left and advised I would hear back on the price for the part. The same day I recieved my bill (115 for the call out which is very excessive for being in the house for about 10 mins and taking a photo). I was also quoted between 3 - 4 Hours labour £288 - £384 + VAT and Materials £67.76 + VAT to replace the part. In the mean time, I had arranged for another engineer to come out who was able to fix the leak (part was valued at £5) and took about 15 minutes to replace.”

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Posted 5 years ago

We are very sorry to receive this review from our customer. We appreciate there was a delay due the bank holiday but our engineer gave a very clear update, diagnosed the issues, took all the necessary details and took the time to speak to Ferroli to get a list of parts required and their respective part numbers in order for our office to order them. We are surprised that another engineer has managed to do the work in 15 minutes with a £5 part as we feel confident that our detailed update is likely to be correct. Our boiler engineers work on all makes and models of domestic gas boilers everyday and while we are not Ferroli specialists, we are able to diagnose faults and successfully repair Ferroli boilers so long as replacement parts are available.

Posted 5 years ago

H2 Property Services is rated 4.8 based on 450 reviews