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GWlegal Reviews

4.8 Rating 6,261 Reviews

96 %

of reviewers recommend GWlegal

Company Reviews

4.8

Based on 6,261 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GWlegal:

GWlegal’s ultimate mission is to provide a fully rounded legal proposition for clients, who will return to GW again and again.

We offer the everyday legal services you require to move smoothly through each stage of life’s journey. Property law when purchasing your first home. Equity release when you are ready to retire. Financial claims or personal injury services when something goes wrong. Will writing to protect you and your loved ones.

Who is GWlegal? We are a national firm with local values.

Visit Website

Phone:

0345 373 3737

Email:

marketing@gw.legal

Location:

20 Chapel Street
Liverpool
L3 9GW

GWlegal 5 star review on 26th April 2024

GWlegal 5 star review on 24th January 2024

GWlegal 5 star review on 12th December 2023

GWlegal 5 star review on 2nd November 2023

GWlegal 5 star review on 18th June 2023

Pauline Fairclough

GWlegal 5 star review on 9th September 2022

GWlegal 5 star review on 1st April 2022

3

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You do what you do for a big price easy money”

Posted 3 years ago

“I feel that I have not received a very good service from you. Your agent changed times on two occasions, and when she did turn up - she was an hour and half late. and then she forgot to sign the Mortgage Deed, which delayed the final settlement by several days, which cost my wife and I £27 pound per day interest. I trust that you will reimburse us for the total amount.”

Posted 3 years ago

“As first time buyers, the process was ok but could have been better communicated with us to explain different areas/time frames.”

Posted 3 years ago

“Was not impressed with the service. I would leave vocalmails and never responded.”

Posted 3 years ago

“we were not happy at having to conduct our visit from your lawyer in the garden where neighbours could possibly overhear a very private conversation. We were also not happy that we had to get a old charge on the house removed ourselves we thought that this would have been included in the fees.”

Posted 3 years ago

“Took a little while but not too bad .”

Posted 3 years ago

“Satisfied with service provided”

Posted 3 years ago

“Call not returned from fiona ref charge for fast payment i did not request or want”

Posted 3 years ago

“Alexander Burns was 5 star but I could not rate higher because I pointed out on the telephone to the agent that visited me that Scottish Widows had spelt my name incorrectly, I mentioned this again at the meeting and was assured it would not be a problem It was a problem and put back completion for two weeks”

Posted 3 years ago

“Too slow at giving information”

Posted 3 years ago

“This is a follow-up to some remarks left yesterday (4/6). It is not a complaint, but meant to be helpful/constructive. I note that funds are being sent to me by "telegraphic transfer"**. In banking terms, this is a bit like saying my brother is visiting me in a Model T Ford. A long time ago, a TT involved instructions to a paying bank, the bank staff preparing a coded message and then sending it to the recipient bank, where it was decoded and (hopefully) the right account finally credited. Later, one had CHAPS payments [from about 1990-1995 ??], which took a much shorter time and were much more accurate (although the request still had to go through one's bank). **Another document from you calls it "Faster Payment" Since about what ? 2005-2010 individuals have been able to send money from their own accounts, as a kind-of extension of the system of debit cards with chips embedded. Further, this latter typically takes a matter of a few minutes (2-3 hours absolute maximum). And it is free. Whilst I can understand that various checks and formalities are required as to correctness of paperwork, validity of bank information and so on, I am genuinely surprised that payment of this nature apparently routinely takes more than 24 hours to wend its way to its final destination. And costs me £ 50.”

Posted 3 years ago

“Whilst you carried out the required tasks, we found your service somewhat sloppy. On the 22nd May you wrote to us requesting a copy of the completion certificate for the sale of a previous property. This was despite us having already emailed it to Eve Lake on the 18th May and having confirmed such to your representative on the home visit carried out on the 21st May. Okay, this didn't seem to delay proceedings, but what was really staggering was the e-mail Michael Callaghan sent us on the 2nd of June enclosing a letter and completion statement showing the wrong sum of money being due to us - over £800,000.00 as apposed to the approximately £40,000.00 we were applying for! Again no delay appeared to result from this, but it all smacked of sloppiness. See attached copies.”

Posted 3 years ago

“Not impressive as three different solicitors handled my case and not knowing what was happening on time or why changing the solicitor. Also, the mortgage took longer than expected due to the last minutes investigation/review of supportive documents.”

Posted 3 years ago

“Never confident they were handling things properly as changed mind a couple of times as to what was needed but did complete finally”

Posted 3 years ago

“I felt they dragged completion of my equity release out. This cost me a further £1,000 in interest fees to my lender.”

Posted 3 years ago

“Overall very pleased with the service The one negative was the amount of time you took to reply to queries Several times it took you 2-3 days to get in contact with the person dealing with my case which I found most irritating”

Posted 3 years ago

“Thay took a long time to get to a final result of my caseworker”

Posted 4 years ago

“GWLegal was not chosen by us. It was the legal company acting for Age Partnership, the company we selected to access equity release from our property. So, in that regard, they carried out what I would have expected from a legal company. I had to correct figures on a few occasions but that was not the fault of GWLegal as they were only relaying information from Age Partnership which got things wrong on several levels, but that is another story.”

Posted 4 years ago

“Since I am still awaiting full settlement from the bank it is too early to comment.”

Posted 4 years ago

“Seemed easy enough to deal with but at times the information could be more clear. On multiple times the information asked was not easy to understand unless you are familiar with legal advice. When asking questions they were answered reasonably quickly but I felt I had to ask unnecessary questions as the information was not clear to understand.”

Posted 4 years ago

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GWlegal is rated 4.8 based on 6,261 reviews