Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

GWlegal Reviews

4.8 Rating 6,248 Reviews

96 %

of reviewers recommend GWlegal

Company Reviews

4.8

Based on 6,248 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GWlegal:

GWlegal’s ultimate mission is to provide a fully rounded legal proposition for clients, who will return to GW again and again.

We offer the everyday legal services you require to move smoothly through each stage of life’s journey. Property law when purchasing your first home. Equity release when you are ready to retire. Financial claims or personal injury services when something goes wrong. Will writing to protect you and your loved ones.

Who is GWlegal? We are a national firm with local values.

Visit Website

Phone:

0345 373 3737

Email:

marketing@gw.legal

Location:

20 Chapel Street
Liverpool
L3 9GW

GWlegal 5 star review on 24th January 2024

GWlegal 5 star review on 12th December 2023

GWlegal 5 star review on 2nd November 2023

GWlegal 5 star review on 18th June 2023

Pauline Fairclough

GWlegal 5 star review on 9th September 2022

GWlegal 5 star review on 1st April 2022

GWlegal 5 star review on 12th January 2022

2

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reasonably good, did have an issue at one point someone else's documents. Would have given 4 star if not for this.”

Posted 1 month ago

“Easy to deal with, fairly satisfied.”

Posted 2 months ago

“A long and confusing experience. Too many people involved and too long delays on sorting out problems instead of flagging them in the early days. Confusion over legal bill and survey. We were told we could pay this independently.Never got an invoice and money taken from our borrowed amount.”

Posted 2 months ago

“Still awaiting a final phone call regarding a query of final costs that we have been charged for? No returned call as was promised for Friday 26/01/24”

Posted 2 months ago

“Everything was efficient but felt very impersonal. Even on completion there was no we are pleased to inform you etc Yoirvvomperion documents are attached it was a two page letter nothing else,should there have been more? I was dealing with AI,.it felt like all time.”

Posted 5 months ago

“A recommendation via my Financial Advisor to use their services regarding an Equity Release transaction.”

Posted 5 months ago

“All went smoothly until the company solicitor failed to recognise my degree absolute.. insisting it was the nisi. I had several stressful weeks trying to get a copy of the absolute including having to ask my ex husband after ten years of no contact my last straw until embarrassingly he was the one who explained that I had the absolute. I then had to explain to yourselves word by word for you to agree. I found this a very stressful period.”

Posted 8 months ago

“Service efficient but I received peremptory phone calls and did not feel like a client at times.”

Posted 9 months ago

“Telephone: very patchy, when leaving please contact not always happened. Charges: 2 items for £99.00 seems expensive:- Shortfalls and Redemption. Overall experience was very stressful, would appreciate a conversation, please.”

Posted 9 months ago

“Very helpful .”

Posted 9 months ago

“I was given no choice but to use GW Legal and I have to say that I would not have chosen them had I been given the choice, Furthermore, I would never choose them again in future. There were several factors that led to my comments above, none of which I can be bothered to go into now. Suffice to say, had it not been for my input and that of the admin assistant of my Financial Advisor, I would likely still be waiting for completion now.”

Posted 11 months ago

“Would be 5 but for the charge for transferring my funds to my account”

Posted 1 year ago

“The process did take a very long time no complete which caused an enormous amount of stress”

Posted 1 year ago

“equity release monies were to be payed into my bank on the 7 February, has not happened and unable to speak to anyone so far today.”

Posted 1 year ago

“The GW blurb states: * Fixed costs (no hidden surprises) * 24/7 access to your case and any milestones on our GW Account * Regular updates by phone and/or in writing from our friendly staff * The peace of mind that comes with choosing a solicitor with Conveyancing Association and The Law Society accreditation Buying or selling a property is regarded as 'one of the most stressful things we do' in life. The last thing you want then is to have the situation made even more taxing by an inexperienced conveyancer. But with 30 years in the conveyancing game, there aren't many things we haven't experienced and successfully overcome! This is recognised by our CQS accreditation and CA membership. Whether you are buying or selling a property, or even doing both, the team of solicitors and legal experts at GWlegal are here to make your conveyancing experience run smoothly and efficiently. Unfortunately the reality was quite different! - We could not access our 24/7 GW Purchase Account (despite raising this issue very early on) and my 24/7 GW Sale Account was never kept up to date - as good as useless. - We had numerous unanswered queries / questions - they just seemed to drift on - We received very few unprompted updates - only when we pushed - The only calls we received were at the end of the process when Kellie took over our files - to be fair Kellie worked really hard to help push things over the line The costs were in line with the original quotes but overall a very average service.”

Posted 1 year ago

“Overall good service need some improvements with getting hold of the person that is dealing with your case.”

Posted 1 year ago

“Good service, though I sometimes felt that nothing happened until they were pushed. There was one small problem to overcome regarding a new law which they seemed to think was my job to sort out, despite me paying them for their legal knowledge!”

Posted 1 year ago

“Very lax in communication, had to chase people to find out what was wanted and happening. Don't think I would recommend you.”

Posted 1 year ago

“Communication was very poor. I was encouraged to leave an email instead of calling the office and that a member of staff would reply in due course. Never received a reply and 5 days later I had to call the office which I should have done. Now left hanging not knowing when the money will be in our account?”

Posted 1 year ago

“GW Legal eventually completed our house purchase, but it seemed to take a lot of work from our end. Repeated emails went unanswered for weeks; when responses did come they were barely legible; simple instructions seemed to get lost in translation; colleagues in the same department gave us contradictory advice. The whole process gave me the impression they just didn't really care.”

Posted 1 year ago

«
1
2
3
4
5
»

GWlegal is rated 4.8 based on 6,248 reviews