GWlegal Reviews

4.8 Rating 3,959 Reviews
96 %
of reviewers recommend GWlegal
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About GWlegal:

GWlegal’s ultimate mission is to provide a fully rounded legal proposition for clients, who will return to GW again and again.

We offer the everyday legal services you require to move smoothly through each stage of life’s journey. Property law when purchasing your first home. Equity release when you are ready to retire. Financial claims or personal injury services when something goes wrong. Will writing to protect you and your loved ones.

Who is GWlegal? We are a national firm with local values.

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Phone:

0345 373 3737

Email:

marketing@gw.legal

Location:

20 Chapel Street

GWlegal 5 star review on 1st April 2022
Martin Bishop
GWlegal 5 star review on 12th January 2022
Grant Newman
GWlegal 5 star review on 12th January 2022
Grant Newman
GWlegal 5 star review on 25th February 2021
Michael Cahill
Anonymous
Anonymous  // 01/01/2019
Unfortunately the whole process was very stressful and very slow. Communication particularly was negligible.
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Posted 1 month ago
Hello Ms Lissamore, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email at discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.
Posted 1 month ago
Very disappointed with the level of service, and lack of advice from legal advisor. My equity release was held up and delayed by poor administrative procedures by Royal Bank of Scotland, but had our legal advisor given the correct advice we could have advanced the process by as much as 3 months.
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Posted 1 month ago
Very poor customer service
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Posted 2 months ago
Hello Ms Hopkins, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email at discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.
Posted 2 months ago
Lackadaisical service got my 2 emails wrong never heard from them so had to ring them all the time.sat on TR1documents for 10 days &only sent them to me after I phoned Better service as deadlines were crucial
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Posted 3 months ago
Hello Mr Warrens, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email at discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.
Posted 3 months ago
did not feel paper work was sent on time as I was asked on 14th if I accepted which I did then was sent same paperwork again on 19th
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Posted 3 months ago
Hello Ms Shaw, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email at discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.
Posted 3 months ago
forgot to keep in touch until the end took 7 mths
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Posted 4 months ago
very slow to complete
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Posted 4 months ago
Never spoke to the same person twice . The solicitor that came to the house I thought rush through everything was not here very long. But as I had read through everything before she came and had been through this procedure before I understood everything which was just as well. Overall have not been impressed with GW Legal .
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Posted 5 months ago
No real communication about the progress of our application. Your agent asked us for the same information twice when we sent it the first time. We asked that all fees be added to the £100,000 we asked for only to be told that your fees were to be deducted. No real customer service. No communication between the various parties involved. Karla was not very helpful and quite dismissive when we did raise a question.
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Posted 7 months ago
Hello Mr Petersen, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email on discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.
Posted 7 months ago
I cannot write a review as we are still waiting for our Wills to be produced by yourselves. We have paid you but had nothing. I am sure you do not want a review based on my experience thus far!!
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Posted 7 months ago
They arranged a home visit for 18.00hrs Received a phone call at 17.55 saying they was running a hour late I had to leave W10 area in London at 13.00 to get home in time losing the afternoon pay not only me but three others who work for me as we all travel up together
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Posted 8 months ago
My first offer was rejected due to late request of updated buildings insurance. This caused a lot of stress the insurance documents had been renewed on the 1/4/21. I understand solicitors are busy but my suggestion is not to wait till the day before to check records as this may be a hindrance to a solicitor but to the client this may have devastating consequences.
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Posted 11 months ago
Hello Miss Paul, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email on discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.
Posted 11 months ago
Initial contact and communication was excellent; however, towards end of selling house it was very frustrating - unable to make contact, emails and voice mails left unanswered.
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Posted 1 year ago
Hello Mr Swiggs, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email on discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.
Posted 1 year ago
Very slow, took months longer than expected. Not very good at communicating to anyone.
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Posted 1 year ago
Hello Mrs Emeerith, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email on discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.
Posted 1 year ago
Long delays in forwarding information. Wrong information given, creating more delays. Very slow to chase up queries. Final fee a lot more than expected.
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Posted 1 year ago
Hello Ms Turner, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email on discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GWteam.
Posted 1 year ago
Originally requested a Will back in September. Paid for it but am still waiting for it. Not professional and not very impressed
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Posted 1 year ago
Hello Mr Smith, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email on discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GWteam.
Posted 1 year ago
1. You send out document sets with some blank pages with no explanation as to what the blank pages mean. 2. You are very poor at replying to emails. 3. You don't seem very customer orientated and keeping your clients informed.
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Posted 1 year ago
Hello Mr Hayter, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email on discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GWteam.
Posted 1 year ago
doubled up on redemption statement cost when we was already charged by Hodge bank, solicitors fee double the amount on estimated cost, certain staff not friendly
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Posted 1 year ago
Hello Mr Gough, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email on discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GWteam.
Posted 1 year ago
Had to always chase what was happening, Many errors with paperwork no apologies, for the errors Charges added at end , no warning of these charges When asked about this basically told tough and no recompense for length of time to carry out the work 12/16 weeks became 19 months or the errors that cost time and more expensive loan
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Posted 1 year ago
Hello Mr Miller, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email on discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GWteam.
Posted 1 year ago
Needed explaination
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Posted 1 year ago
Hello Mr Gandaa, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email on discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.
Posted 1 year ago
GWlegal is rated 4.78 based on 3,959 reviews