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GWlegal Reviews

4.8 Rating 6,246 Reviews

96 %

of reviewers recommend GWlegal

Company Reviews

4.8

Based on 6,246 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GWlegal:

GWlegal’s ultimate mission is to provide a fully rounded legal proposition for clients, who will return to GW again and again.

We offer the everyday legal services you require to move smoothly through each stage of life’s journey. Property law when purchasing your first home. Equity release when you are ready to retire. Financial claims or personal injury services when something goes wrong. Will writing to protect you and your loved ones.

Who is GWlegal? We are a national firm with local values.

Visit Website

Phone:

0345 373 3737

Email:

marketing@gw.legal

Location:

20 Chapel Street
Liverpool
L3 9GW

GWlegal 5 star review on 24th January 2024

GWlegal 5 star review on 12th December 2023

GWlegal 5 star review on 2nd November 2023

GWlegal 5 star review on 18th June 2023

Pauline Fairclough

GWlegal 5 star review on 9th September 2022

GWlegal 5 star review on 1st April 2022

GWlegal 5 star review on 12th January 2022

2

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor customer service. File was dealt by assistants rather than solicitor himself, the solicitor made no attempt to call client to discuss clients concerns. The assistants made continuous errors on the file. A chain free transaction took 5 months to complete. The firm made error in the completion statement which was identified hours before exchange. The vendors had no electricity certificates and the client was informed of this few weeks prior to exchange. The estate agent has advised they have never seen poor service of such in their entire career. I would definitely not recommend this firm to anyone.”

Posted 2 days ago

Hello Mrs Altun, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email at hello@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 1 day ago

“Terrible service”

Posted 2 months ago

Hello Mr McGeown, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email at hello@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 2 months ago

“Absolutely terrible customer service. Shocking experience. Reduced me to tears with frustration. Solicitors blaming other parties, other parties blaming solicitors for a missed drawdown. Asked for phone calls to be listened to & asked for circumstances to be looked into. Still waiting. Will NOT be recommending their services, in fact will voice the opposite to anyone that will listen.”

Posted 2 months ago

Hello Ms Harris, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email at hello@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 2 months ago

“Daylight robbery. Charged £864 for literally nothing following a remortgage that didn't go ahead.”

Posted 7 months ago

“GWlegal were selected/recommended by Age Partnership and we would have hoped this came with subject matter expertise and a joined-up approach but neither of these were the case. The solicitor that conducted the home visit repeatedly had to call the office to answer our questions. It was also astonishing that the email that the solicitor used to transfer documents was personal and not a business one. Surely this is a breach of security and possibly GDPR too. When arranging the home visit the solicitor was asked repeatedly what evidence was required to prove identities and told that nothing was required of Edward Markham because his daughter Kerry was acting on this behalf. Then when actually meeting, we were told that birth and marriage certificates were required for Edward. We told the solicitor in advance that Margaret and Edward had no photo ID, and this was acknowledged, only for this to be repeatedly demanded when in person. Not being told in advance, and in reality, the things being agreed in advance were changed, caused undue stress and delays. The solicitor also asked for buildings insurance, which was supplied during the home visit, which was deemed acceptable only for things progressing so slowly that the insurance actually got close to elapsing and GWlegal/Canada Life then insisted that the insurance was renewed early and a new round of paperwork had to be submitted. If the original submittal was dealt with in a timely manner then this would not have been unnecessary. Throughout the equity release process, time has always been critical. We found the lack of pace and lack of feedback on progress especially stressful and frustrating.”

Posted 9 months ago

Hello Mr Markham, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email at discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 9 months ago

“So disappointed in the service I received this time around after using them for 20 years.”

Posted 10 months ago

Hello Mrs Hall, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email at discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 10 months ago

“Absolutely diabolical and the worst solicitors I have ever dealt with Not sure if they are working from home But the reception is horrific I sorted a lot out myself chased and sorted land registry and even sorted mortgage provider re redemption figure which solicitors asked me to chase. Really not sure what I have paid for and completion dates change hourly Extra expenses add which I was t informed about Completely dissatisfied and would t ever recommend”

Posted 11 months ago

Hello Ms Hepworth, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email at discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 11 months ago

“Overloaded with 146pages of information.. No one actually in control and as a result we lost our contract despite all our compliance. You were still processing our case right up to a few days before its sudden cancellation. We felt abandoned because you didn’t see it coming and didn’t warn us. This is not all Legal and General’s fault.”

Posted 1 year ago

Hello Mr Cannie, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email at discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 1 year ago

“My experience was very stressful & it made me very anxious !! I was given Lisa Stanton as my solicitor, but I was never able to get hold of her, then was told after 2 weeks of being fobbed off & given the wrong information by whoever I was speaking to when I called, that Lisa was now off long term, the adviser(Mary)you sent to my home was telling me the wrong information when I contacted her for help she then said she would get someone from GWLegal to call me, when they did call the next day they told me that the advisor(Mary) wouldn't know the information it's a solicitor that I needed to talk to, however your advisor(Mary)introduced herself as a solicitor, so the person on the phone I felt was implying that I should know what to do ! I explained I'm a hairstylist & have no knowledge of any of this. I'm not sure if Lisa & her team were knowledgeable on all this I felt they were out of their depth, which was worrying to me. Then I was given Emma Gilhooley who was amazing & knew exactly what she was doing & guided me on the right path with the right information & what I needed to do which was so much easier & simple than anyone in your company had advised before. if I dealt with Emma from the beginning I would of given you a 5 star. Everyone else I've dealt with have been absolutely incompetent & caused me much stress & anxiety that I did not need to have. So that's why I've given you a 1 star rating.”

Posted 1 year ago

“Very satisfied Thank you”

Posted 1 year ago

“Bitterly disappointed with the outcome”

Posted 1 year ago

“If there was an option to leave 0 stars, I would. Elaine Beamish is completely inflexible and incapable of understanding that I am paying her and that isn't a favour she is doing. She does not accept scanned signatures (in contravention with Law Soc and HMG rules) and is totally useless. So are her staff. Your delays have resulted in me having to have my mortgage offer extended and I am afraid I may now miss the new deadline. Please call me on 07391-408245 Andrew Pinto”

Posted 1 year ago

“you would have thought it was GWlegal paying me and Not me paying good money for a third rate service on three occasions I sent emails asking for information/help for me to be ignored on every occasion I also left two voice mails with no reply , at the end of the mortgage information was only given to me when prompted by myself , GWlegal had my balance and promised to wing it to me the next day to which it is now 1225 pm and no sign of my money , my only regret is not using a local firm that would have also charged me considerably less”

Posted 1 year ago

Hello Mr Jennings, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email at discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 1 year ago

“Equity release mortgage . Attention to detail cry poor ,documents sent were incorrect twice and not checked for accuracy . I had to point out errors on these .Difficult to contact on phone , overall service provided was not up to standard I expected. They need to seriously look at their services to clients. I would not recommend using GW legal”

Posted 1 year ago

Hello Mr Dodd, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email at discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 1 year ago

“Far too long to reach completion and the deductions are exorbitant.”

Posted 1 year ago

Hello Mr Abele, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email at discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 1 year ago

“2 weeks from a year to complete an equity release. We’re still waiting for our Wills, power or attorney paperwork and our freehold documents. Extremely shoddy service as GW legal have been paid!!!!!”

Posted 1 year ago

Hello Mr Davis, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email at discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 1 year ago

“You took to long and did not believe your client”

Posted 1 year ago

“Totally incompetent!!!!”

Posted 1 year ago

“Very poor communication and long delays”

Posted 1 year ago

Hello Mrs Crabtree, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email at discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 1 year ago

“GW advised me on my equity release.The bill from them included a £75 charge for a letter on gifting.I neither asked for this or needed it.When I responded to GW querying this I received no reply-or even gifting letter I didnt want, Ian Richardson”

Posted 1 year ago

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GWlegal is rated 4.8 based on 6,246 reviews