GWlegal Reviews

Name: GWlegal
Address: 20 Chapel Street, Liverpool
Rating: 4.79

4.8 Rating 6,309 Reviews

96 %

of reviewers recommend GWlegal

Company Reviews

Metrics

Info

4.8

Based on 6,309 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GWlegal:

GWlegal’s ultimate mission is to provide a fully rounded legal proposition for clients, who will return to GW again and again.

We offer the everyday legal services you require to move smoothly through each stage of life’s journey. Property law when purchasing your first home. Equity release when you are ready to retire. Financial claims or personal injury services when something goes wrong. Will writing to protect you and your loved ones.

Who is GWlegal? We are a national firm with local values.

Visit Website

Phone:

0345 373 3737

Email:

marketing@gw.legal

Location:

20 Chapel Street
Liverpool
L3 9GW

GWlegal 5 star review on 26th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“lack of communication and not enough care shown to the clients. can’t understand how it took nearly 4 weeks to find another firm of solicitors acting for barret homes, a major builder.”

Helpful Report

Posted 4 years ago

“Poor communication, lack of urgency, inadequate attention to detail, robotic and generally unhelpful. Job ultimately got done once the urgency suited them, but painfully obvious as a customer that you are just a number to them.”

Helpful Report

Posted 4 years ago

Hello Mr Eadon, many thanks for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email on discuss@gw.legal with your case reference number and contact details and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 4 years ago

“As I'm still awaiting a completion date, I cannot write a review!”

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Posted 4 years ago

“Several errors in forgetting to get all correct paperwork signed, 3 signatures were needed therefore paperwork had to be posted out to us and returned to you, plus having given your operative our joint paying in book to copy the details from and yet he still managed to put a cheque number down instead of the sort code, this also had to be confirmed again by taking a photo and e mailing it to you, even this was not confirmed until we asked for confirmation. The person seemed to be under pressure to get it done quickly. Basic errors but could have been avoided had he not been in such a hurry. We feel that completion of this was delayed due to this. It should have completed in 2019 rather than 2020.”

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Posted 4 years ago

“Not impressed , three days after completing I have not received a statement from your company”

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Posted 4 years ago

Hi Mr Freeman. Many thanks for your feedback. We are very sorry to hear that our services did not meet your expectations. We would really like to discuss your case with you in more detail. Please send us an email on discuss@gw.legal with your case reference number and contact details and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 4 years ago

“Poor customer service. Took 10 months to complete. Never returned calls. Very expensive for poor service. My daughter bought a house and moved in in half the time it took to complete the equity release.”

Helpful Report

Posted 4 years ago

Hello Mr Startin. Many thanks for your feedback. We are very sorry to hear that our services did not meet your expectations. We would really like to discuss your case with you in more detail. Please send us an email on discuss@gw.legal with your case reference number and contact details and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 4 years ago

“Our equity release took 10 months to complete, we had to keeping ringing GWlegal to find out what was happening. Customer service was terrible, didn’t return our calls most of the time. We had to pay a substantial amount for their services which were practically non existent. We would never use this company again.”

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Posted 4 years ago

“They really don’t explain enough. I wouldn’t have chosen them had I known the fees. Very very expensive and had I thought I would have chosen my own solicitors”

Helpful Report

Posted 4 years ago

Hi. Many thanks for your feedback. We are very sorry to hear that our services did not meet your expectations. We would really like to discuss your case with you in more detail. Please send us an email on discuss@gw.legal with your case reference number and contact details and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 4 years ago

“Alexander Burns was ambivalent as to whether he was acting for Roger and Linda Hiskey or Aviva from whom we were borrowing money . When the £1000 cashback from Aviva was not paid on completion of the transaction, as agreed, Mr Burns refused to act for us with words to the effect that it would be a conflict of interests as he is not entitled to discuss our case with Aviva. Mr Burns is not a qualified solicitor, a fact not made clear to us, his clients , at the outset and Linda and I believe he does small credit to GWlegal Roger Hiskey”

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Posted 4 years ago

“Very disappointed that the monies released were spilt into two over two days before being released to my accounts, (if and when) it is a shame in this Electronic age where Millions of pounds can be transferred around the world in seconds the Legal Profession has to hang on and delay transfers to the rightful recipient I have had no hard confirmation that todays transfer has taken place and the rest will be in my account by close of business tomorrow, my feelings are that the whole Legal Profession needs investigating and over hauling to provide a service fit for purpose in the 21st Century”

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Posted 4 years ago

“Communication apauling. Caused us Unecessary stress. Very expensive. Too many hidden extra's. Would I recommend? No.”

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Posted 4 years ago

“£75.00 for a gift advice letter that I did not ask for....Pure Profiteering! Sorry Guys but this is taking the Mickey!!!”

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Posted 4 years ago

“lost track of number of client handlers, 4 in 1 day, numerous telephone calls by your staff asking the same questions, very poor communication skills by your staff. I felt I was doing your job for you, throughout this process, and will not be recommending your services to anyone.”

Helpful Report

Posted 4 years ago

Hi. Many thanks for your feedback. We are very sorry to hear that our services did not meet your expectations. We’d really like to discuss your case with you in more detail. Please send us an email on discuss@gw.legal with your case reference number and contact details and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 4 years ago

“Office staff unhelpful promise to contact people but do not”

Helpful Report

Posted 4 years ago

Hi Mr Baker, Many thanks for your feedback. We are very sorry to hear that our services did not meet your expectations. We’d really like to discuss your case with you in more detail. Please send us an email on discuss@gw.legal with your case reference number and contact details and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 4 years ago

GWlegal is rated 4.8 based on 6,309 reviews