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GWlegal Reviews

4.8 Rating 6,250 Reviews

96 %

of reviewers recommend GWlegal

Company Reviews

4.8

Based on 6,250 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GWlegal:

GWlegal’s ultimate mission is to provide a fully rounded legal proposition for clients, who will return to GW again and again.

We offer the everyday legal services you require to move smoothly through each stage of life’s journey. Property law when purchasing your first home. Equity release when you are ready to retire. Financial claims or personal injury services when something goes wrong. Will writing to protect you and your loved ones.

Who is GWlegal? We are a national firm with local values.

Visit Website

Phone:

0345 373 3737

Email:

marketing@gw.legal

Location:

20 Chapel Street
Liverpool
L3 9GW

GWlegal 5 star review on 24th January 2024

GWlegal 5 star review on 12th December 2023

GWlegal 5 star review on 2nd November 2023

GWlegal 5 star review on 18th June 2023

Pauline Fairclough

GWlegal 5 star review on 9th September 2022

GWlegal 5 star review on 1st April 2022

GWlegal 5 star review on 12th January 2022

2

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fees for services were not as promised.”

Posted 1 year ago

“I have previously sent a review scoring you as Very Poor. You subsequently sent me an email asking for contact details, which I duly sent. I then received an email from the person responsible for my giving a low score quoting the same old party line. So all you did was ask the person responsible for my dissatisfaction to reply to me directly. It seems my low score is justified because it certainly wasn't an impartial assessment of my score!!”

Posted 1 year ago

Hello Mr Jones, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email at discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 1 year ago

“Appalling. Surprise surprise. Monies not transferred to my account by close of business. GW hang on and earn interest. Very naughty.”

Posted 1 year ago

Hello Mrs Naismith, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email at discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 1 year ago

“Today I have learned of a huge error made by legal department and LV who have not checked significant documents prior to the release of equity. , and a partial,payment made to an outside agency who are reportedly the cause of this error. Causing distress and because of my immediate awareness and scrutiny of such documentation I have had to request a hold so that an investigation can be made. I’m am totally:dis satisfied that such unacceptable errors have been made thus holding up paying of my equity release.”

Posted 1 year ago

“Misrepresented costs and charged more than agreed Slow and disorganised Forgot key aspects of the transaction and required me to correct on legal aspects Errors in legal documents such that another solicitor refused to sign Passive aggressive and disingenuous Terrible experience. Worst I have ever dealt with Resent the fact I have paid for such bad service”

Posted 2 years ago

Hello Mr Lobley, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email at discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 2 years ago

“Please do NOT use this company, there are not enough hours in the day to explain, in short, withdrew an option that was offered to me as it did not fit their needs, did not respond to emails, did not respond to my agent's telephone calls, tried to convince me that I was mistaken of what I had read and completed in their paperwork with my wife, not able to make multiple choices in this feed back form. One star for waving a small fee that I would not agree to and getting the completion date correct!!,”

Posted 2 years ago

Hello Mr Pelz, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email at discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 2 years ago

“Poor communication. Lack of empathy and no apologies for delays. The process took much longer than we were initially led to believe.”

Posted 2 years ago

Hello Ms Close, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email at discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 2 years ago

“Awful. Ignored preliminary instructions, issued incomprehensible completion statements, did not much in the way of understanding of the transaction. Expensive.”

Posted 2 years ago

Hello Mr Gear, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email at discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 2 years ago

“We were recommended GW Legal by Age Partnership. At no stage were we advised by GW Legal of likely costs & charges. When we were presented with a copy on completion we noticed that we had been charged £99 for a mortgage redemption statement which according to the mtge coy is provided free. We are still awaiting a response from GW Legal on this & also still waiting for them to send the cashback amount of £1k”

Posted 2 years ago

Hello Mr Johns, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email at discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 2 years ago

“Slow, inaccurate calculations, arrogant when asked to check costs, had to get refund after paying over the odds to enable transaction. Had to do their work for them to push process forward. Poor service. Would not recommend.”

Posted 2 years ago

Hello Mr Wheeler, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email on discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 2 years ago

“The worst Solictors I have ever dealt with. They never ever call you back and are never available. They do not take your case as a personal case and you are just a very small fish in there very large pond. Would NOT recommend them at all”

Posted 2 years ago

Hello Mr Kybert, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email on discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 2 years ago

“Lot of unnecessary time wasted, very unfriendly when contacting for updates. Phone system often not working. Messages left unanswered.”

Posted 2 years ago

Hello Mrs Benn, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email on discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 2 years ago

“Over promise and under deliver at every stage”

Posted 2 years ago

Hello Mr Hayward, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email on discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 2 years ago

“I was a lawyer for 35 years including 5 years on the management board of a large firm and 15 years running my own specialist practice. I have bought and sold houses many times. That gives me some insight. I fully accept that pressure of work for conveyancing has been quite exceptional which may account for the extremely poor service I received. Numerous emails from me received no reply. Letters were sent out to us with important enclosures missing and we were frequently asked to provide material which had already been sent and acknowledged.”

Posted 2 years ago

“Straight forward transaction re Equity release via Age Partnership and Aviva insurance. Age partnership in their documents indicated legal costs at approximately 750 pounds. Final bill 500 pounds more than that. Not happy. Coincidentally Age Partnership offered 500pounds cash back, as part of their service.”

Posted 2 years ago

“Came back to to because I had an excellent experience when remortgaging with Helen Airey. Was assigned to David Lowry and was really disappointed. The other side’s solicitor ran rings around him. He requires chasing in order to respond to their enquiries, he never responded to emails from anyone (me or the estate agent). Things were requested late. I ended up doing and chasing a lot of things myself in order to make sure we hit the end of June deadline. Whole experience was way more stressful than it needed to be.”

Posted 2 years ago

“Throughout my experience with GW they have handled my mother,s exuity release with indifference, obstructive and generally puting me on the back burner. Contacting me through a third party eg Age Partnership right upto the last day of completion. Just to confirm money transfer and to ask if my mother was still alive. After nearly 6 months of cockups and dragging of heels I thought checking to see if My mother was still alive sums up GW solicitors attitude towards the fee payer. 3rd class service for top drawer payment. Very very disapointed and frustrated over the whole experience. Stephen Trew LPA for Margaret Trew”

Posted 2 years ago

Hello, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email on discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 2 years ago

“Absolutely awful company, no communication or sense of urgency!”

Posted 2 years ago

Hello Mrs Dunford, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email on discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 2 years ago

“Not happy, was hardly any contact, phone calls not replied to, wrong or not all documents sent”

Posted 2 years ago

Hello Miss Saunders, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email on discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 2 years ago

“OK until there is something out of the ordinary then everything comes to a stand still. Communication stops and don't follow up.”

Posted 2 years ago

Hello Mr Mayne, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email on discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 2 years ago

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GWlegal is rated 4.8 based on 6,250 reviews