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G&S Specialist Timber Reviews

4.9 Rating 11,305 Reviews
99 %
of reviewers recommend G&S Specialist Timber
Company Reviews Product Reviews
6,916
 Metrics
4.9
Based on 11,305 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read G&S Specialist Timber Reviews
Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Martin
Verified Buyer
“Whilst pleased with the product I was disappointed that you you refused to deliver to the Isle of Wight claiming that the complications of Brexit and paper work require was delaying all deliveries other than the UK. This is difficult to understand as the IOW is in Hampshire and as well as Royal Mail the carrier DPD whom you used delivers daily to IOW at no extra cost. Indeed the van delivering to my drop address in Portsmouth proceeded by ferry to the IOW. Good product but I shall have to find another supplier who does deliver. Martin Bedford”
Helpful Report
Posted 3 years ago
Good morning, Thank you for your review, unfortunately we are restricted by the services our current couriers offer us, we are currently working with Royal mail to offer a service but it is still a few weeks away from going live. Kind regards G&S
Posted 3 years ago
John Heffernan
Verified Buyer
“not your problem but the delivery was meant to be last Friday , then Monday and supposed to be today , I have been in each time and nobody rang my bell or left the package in the lobby as instructed. Its a pity as you were so prompt with your service.”
Helpful Report
Posted 3 years ago
Thank you for your review. We apologise for the delay in your parcel. We have contacted DPD to chase this for you and are awaiting a reply. We apologise for the inconvenience caused. Best wishes G&S Team
Posted 3 years ago
Glynn Strauss
Verified Buyer
“good service,but 3 from 12 were bent,1 akin to a banana,also 2 different sizes,i wanted them for making arrows.not easy when bent.....”
Helpful Report
Posted 3 years ago
Thank you for your review. We apologise for the inconsistencies in your order. Would you please email us over an image of your dowels and we can make arrangements to replace these for you. We apologise for any inconvenience caused. Kind regards G&S Team
Posted 3 years ago
Anonymous
Verified Buyer
“I liked the look of the company and the products and the interaction was good on the delivery which was quick and arrived when expected. Only small problem is that I order 4 hardwood dowel of one size and 2 more of a slightly larger size - but received 5 of the smaller and only 1 of the larger. I am hoping to be able to manage the repair job with what I got.”
Helpful Report
Posted 3 years ago
Good Afternoon I am really sorry that your order wasn't correct. Please could you send us some images of your dowels and we can arrange for suitable replacements to be sent on to you. We apologise for the inconvenience. Kind regards
Posted 3 years ago
Tom Nugent
Verified Buyer
“Dowel arrived promptly. Was wrapped in cardboard tube that had a hole in it, on removing dowel there was a large chip out of the surface of the dowel clearly having been thumped in transport. Shame but did the job I required it for.”
Helpful Report
Posted 3 years ago
Good morning, Thank you for your review, im sorry the dowel arrived damaged. Please could you send us some images to enable us to look into this for you. Kind regards
Posted 3 years ago
PAUL DENNIS
Verified Buyer
“Had to wait longer than expected for the order . Had to chase it up. Product was good quality when finally received.”
Helpful Report
Posted 3 years ago
Good Morning We apologise for the delay in your delivery. We have been extremely busy with machined orders since lockdown was lifted and some orders have unfortunately taken a couple of days extra to be machined. We apologise for any inconvenience the delay has caused but are pleased to hear you are happy with the product. Kind regards G&S Team
Posted 3 years ago
Nicholas Warren Evans
Verified Buyer
“Still waiting delivery”
Helpful Report
Posted 3 years ago
Good morning, Thank you for your review. Please can you contact us as we tried to contact you regarding your delivery but have had no response. Kind regards G&S
Posted 3 years ago
Peter Thomson
Verified Buyer
“Quick delivery and easy to order. Web site excellent. Slightly disappointed with the timber as it is warped. However I can work with it to square it up. Would prefer buying from your premises so I can inspect the wood first.”
Helpful Report
Posted 3 years ago
Oliver Salt
Verified Buyer
“Speedy order processing and delivery in lockdown conditions was appreciated, but alas they sent the wrong item. The cabinet scrapers I ordered were available in two thicknesses, I received the 0.4mm instead of the 0.6mm I requested. To be fair, I've not given G&S a chance to rectify the mistake, but I need to get to work with them now, not wait around for an exchange via courier.”
Helpful Report
Posted 3 years ago
John Grayson
Verified Buyer
“I consider the timber reasonably priced and on arrival it looked very good, as of yet I have only started turning a piece of Sycamore which I have discovered has a couple of internal cracks this has made that piece useless. I would stress that from the outside it was impossible to detect the fault.”
Helpful Report
Posted 3 years ago
Graham Holland
Verified Buyer
“A good product - framing chisel - delivered very quickly. Unfortunately the courier must have dropped the package resulting in a damaged edge, but easily rectified. Informed the team who apologised and promised to review their packaging processes to prevent recurrence. Many thanks, will be ordering from you again.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“I’ve ordered from here in the past and had no issues. I recently ordered some walnut dowels but when I received them the ends had black marker lines all over them. My intended use for the dowels is to display work so I couldn’t have them with marker all over the ends. Customer service experience wasn’t very helpful and told me to sand them/cut them or return them but I wouldn’t be getting anymore as that’s how they are. Disappointed really as a returning customer and they aren’t cheap either.”
Helpful Report
Posted 3 years ago
Jarid Clark-Bound
Verified Buyer
“I bought an olivewood carving blank, it was very tough and didn't carve very well. Was not good for the purpose it was bought/ sold for.”
Helpful Report
Posted 4 years ago
Ben Raybould
Verified Buyer
“Items delivered promptly and well packaged Ordered 30mm dowel but came at 28mm which was a bit disappointing”
Helpful Report
Posted 4 years ago
Nathan Andrews
Verified Buyer
“wasn't 2.5m long”
Helpful Report
Posted 4 years ago
Michael Nightingale
Verified Buyer
“Generally the oak I recieved was very good but unfortunately let down by several issues. Firstly the order was late but at no point did anyone contact me it would be late. No response to my email chasing the order. When I rang to chase the order I was dealt with politely but on both occasions given delivery dates that were wrong. When the order finally arrived, I found a large unsightly knott on the face of one of the skirting boards, machining damage to the bullnose on the end of the window boards, and handling damage to the bullnose of a window board. At this price I would expect all the oak to be usable. Without the damage I would consider the oak as very good quality. Hence only 3 stars”
Helpful Report
Posted 4 years ago
Good afternoon, Thank you for your review, we are sorry that there was a delay with your order. Unfortunately, we had a delay in receiving some wood from the mill in France. We are also sorry that some of the boards had knots and some slight machining issues. If you would like us to replace the boards please send us some images showing the faults and we will do so.
Posted 4 years ago
Guest
Verified Buyer
“I haven't used either of the blanks yet but they seem well-conditioned and arrived promptly.”
Helpful Report
Posted 4 years ago
Peter Valentine
Verified Buyer
“very good quick service. However l would make two points which l am unhappy about. 1/ The delivery cost was high and if sent by Royal Mail would have saved around £6 plus parcel if correctly package could have gone through the letter box. 2/ I wished to order more items, which where out of stock. So would now have to pay double postage, if order them in the future. This would increase my postage to over £16 extra! In the past l have been able to order (from other firms) out of stock items, to be delivered in the future and only paid for one delivery.”
Helpful Report
Posted 4 years ago
Thank you for your review. Regarding Shipping costs-orders over £45 clarifies for free delivery which you just missed out on unfortunately. You also opted for Pre Noon Delivery which was £9.95 as apposed to normal delivery charge of £5.95 for a next day delivery service.
Posted 4 years ago
Guest
Verified Buyer
“My timber order was for making a peg loom for a local farm, this was a trial order from the farmer and a trial order from yourselves. The quality of the board was very good and finished nicely, the quality of the dowel was also good but the size differences was almost unacceptable. I drilled the holes for the project all the same but sadly only half fitted as it should the other half had to be sanded down to fit which the time spent doing this almost made the job unprofitable. The farmer wants me to make more looms and if I ordered from you again the dowel would have to be from the same batch so they are all pretty much the same. I appreciate the timber may vary but should all be near enough the same if machined at the same time. regards Trevor Turnnidge”
Helpful Report
Posted 4 years ago
Rafal Chojnacki
Verified Buyer
“All is fine except that i am never receiving vat invoices from you. Also my account is not working. Please send invoices to; Info@thelittletreebuild.co.uk Thank you.”
Helpful Report
Posted 4 years ago
G&S Specialist Timber is rated 4.9 based on 11,305 reviews
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