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G&S Specialist Timber Reviews

4.9 Rating 11,292 Reviews
99 %
of reviewers recommend G&S Specialist Timber
Company Reviews Product Reviews
6,894
 Metrics
4.9
Based on 11,292 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read G&S Specialist Timber Reviews
Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“I specifically purchased a wooden dowel because on the website it mentioned the dowel was 'redwood pine' and I couldn't find the same timber locally. Even though the item itself was only around £3, I spent £9 in shipping believing it would be redwood. When the dowel arrived it was apparent it's merely standard pine. It was even labelled so on the dowel. After emailing customer service I was told pine and redwood pine are interchangeable. I deduced they just added "redwood" to the online name for marketing purposes, even though the original product is named 'pine'. If it specified that the dowel was standard pine, I could have easily purchased the same dowel locally for a fraction of the price. The shipping was exceptionally fast.”
Helpful Report
Posted 4 years ago
Hi, Thank you for your review, as mentioned on our emailed reply to your query, the redwood pine dowels are machined from Clear Scandinavian Redwood. We can offer other pines like yellow pine and scots pine but the dowels you have received are redwood pine (or pine for short) I hope this helps. Kind regards G&S Team
Posted 4 years ago
Peter McGregor
Verified Buyer
“has not turned up I think it has been broken in the post”
Helpful Report
Posted 5 years ago
Good morning Peter, Thank you for your review. After speaking on the phone a replacement dowel has been sent for you. We are sorry for any inconvenience caused. Kind regards G&S
Posted 5 years ago
Guest
Verified Buyer
“Delivery of order of turning blanks was fast but unfortunately wood is badly warped, I have also placed order and received wrong size, will persevere a little longer but need better quality.”
Helpful Report
Posted 5 years ago
Good morning, Thank you for your review, we are sorry about the issues with your order. If you can please send us some images showing the problem we can work to get them resolved for you. If you can please send them to info@toolsandtimber.co.uk. Kind regards G&S team
Posted 5 years ago
Simon DAVIS
Verified Buyer
“I cannot reply directly to your question since I am not at presente in England but I requested the order to be sent to my sister (Sara Midda) and I shall collect it when there - next week. I did receive a message from DHL stating that my sister was absent and that they had left the order elsewhere but did not say where. I would be most grateful if you could make sure the order is delivered to my sister's home. She has not very mobile. The order is important for me to finish my construction of na oak/beecj dining table! I live in Lisbon, Portugal and am sorry you do not deliver overseas! I often need small amounts of dowels and other bits of exotic woods and looking through your internet site, I see you would be a great source! Thanks, Simon JM Davis”
Helpful Report
Posted 5 years ago
Good morning. The order was sent to the address requested and as mentioned on your review when UPS attempted delivery on the parcel there was no-one available to receive it. I have looked into this for you and can see your parcel has been left at a UPS access point. The access point address is Hirange Supermarket, Westergate Street, Bognor Regis PO20 3QZ. I hope this helps Kind regards G&S
Posted 5 years ago
Dr John Studley
Verified Buyer
“I am still waiting for my goods (fluted dowels) to arrive - although their arrival is academic as I made use of some smaller dowels”
Helpful Report
Posted 5 years ago
Good morning, Thank you for your review, I’m sorry that there was a delay in receiving your parcel. We have spoken with the courier regarding the delay on this parcel. Kind regards G&S
Posted 5 years ago
Neil
Verified Reviewer
“Put the order on back order 7 to 8 days. After 8 days phoned them and was told it would be there on the Friday, Friday came still no delivery. Finally arrived the following Tuesday day 13 .Didn't get much of an apology either.”
Helpful Report
Posted 5 years ago
Nicholas Jagger
Verified Buyer
“P&P were good, but two of the pieces I ordered for relief carving (in my case woodcut printmaking) had knots in and cross grain making them useless for the job. It was described as exceptional quality lime, but two of the pieces chosen and sent to me were poor.”
Helpful Report
Posted 5 years ago
Carla Skinner
Verified Buyer
“Dowel that I purchased was like a banana!!!”
Helpful Report
Posted 5 years ago
Hello Carla sorry to hear that your dowels were not satisfactory. If you could email us and send us some pictures we will look into getting this replaced for you as soon as possible Kind regards G&S
Posted 5 years ago
Norman Naylor
Verified Buyer
“delivery quick no complaints but quality not so good.. Dozens of knots requiring filler. One particular knot was really bad on the outside edge almost half an inch deep. One piece had a lateral bow, The defects made for increased prep and fitting time”
Helpful Report
Posted 5 years ago
Chris Clarke
Verified Buyer
“The order came quickly and the telephone support before hand very good, but two (admittedly very small ) components were not in the package. The other products were good. It remains to be seen whether these will be sent, since they were listed as having been dispatched.”
Helpful Report
Posted 5 years ago
Thank you for your review and sorry for any confusion caused. It seems that the small size of the item meant it was overlooked when opening the parcel and was discarded with the packaging. We are looking at our packing processes to ensure that small items can't be missed when opening a parcel in the future. We thank you for you order for the replacement and these will be with you shortly. Kind regards G&S
Posted 5 years ago
Stephen J Allen
Verified Buyer
“Have received three carving block of different sizes , one very good, second had ? rot in top section , latest one also not workable in it full size. Hit and mis, at present I’m only making individual orders. Perhaps order large number so more flexibility. Staff very good, professional. Stephen.”
Helpful Report
Posted 5 years ago
Hello Stephen, sorry to hear you are unhappy with your lime blank quality. Please could you send some photos of the faulty blanks so we can see what is wrong? If you send them to info@toolsandtrimber.co.uk we'll look at them straight away and get this sorted to your satisfaction. Kind regards G&S
Posted 5 years ago
Thomas Relph-Burns
Verified Buyer
“Incorrect dowel was delivered. The oak dowel I ordered was not included in my order.”
Helpful Report
Posted 6 years ago
Hello Thomas, we're very sorry about this mistake. As per your phone conversation with Matt a replacement dowel has been sent. Please accept our sincere apologies for any inconvenience we have caused. Kind regards G&S
Posted 6 years ago
R Button
Verified Buyer
“i orsered 2 dowels, 1 beech, 1 pine. supposedly, both were "accurately sanded" to 25.4mm however, the beech dowel was in fact 26.1mm and the pine 24mm, consequently, neither fitted snugly into a 25.4mm pre drilled hole. i will be very catious about buying from g&s in the future”
Helpful Report
Posted 6 years ago
David Wareing
Verified Buyer
“wrong size”
Helpful Report
Posted 6 years ago
Hazel Midwinter
Verified Buyer
“New to wood carving, purchased a pfeil Kerb 4,easy fast ordering online, knife arrived super fast the next day and well packed. Great service from the company. only downside, the knife was blunt and I had to get my husband to sharpen before I could use it, only using softwood, and now needs sharpening again.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“I bought a piece of wood for about 2 or 3 £ and had to pay more than double because of the delivery charge (which is in the UK)”
Helpful Report
Posted 6 years ago
David Winters
Verified Buyer
“The order was late due to being out of stock and had to be machined,this was fine as I did not need the items urgently and received a polite email explaining the situation. I waited for my order to arrive and after approximately a week decided to phone to find out when I would receive the items,I was told the order would be delivered that day and would need to be signed for .I explained this would be be a problem as me and my partner are out at work all day and have had issues in the past as the ups depot is in Southampton which is to far from Weymouth, the lady on the phone gave no options of how to rectify this and without waning passed me over to another person who would not tell me who they were , I then nded the call contacted ups myself and found out the package could be dropped off at a collection point at the request of the sender , I then called your company back to relay this and was met with more disinterest and what sounded like disbelief and a "they would check this was the case"I then received a voicemail saying the package would be left at the drop off point. When i finally received the item the box is severely dented and appears to be lacking any padding .I have not checked but will be surprised if the items are not damaged .”
Helpful Report
Posted 6 years ago
Loïc SIAT
Verified Buyer
“Quick shipping, but one of my 3 tools was not in good condition... The iron and the plane present some knocks. It was the latest to sell, so I presume I can't make a exchange ? Sad for that price...”
Helpful Report
Posted 6 years ago
Hello there, we're sorry that your purchase didn't arrive in perfect condition. In cases like this it is best if you contact us directly with images of the problem so we can see for ourselves. One of our sales team will email you soon to request some pictures so we can see what can be done to help. Kind regards G&S
Posted 6 years ago
Emma Davidson
Verified Buyer
“I paid for next day delivery and I did not get it as you were very busy. I asked for money back on the extra postage, which I got but then the parcel got sent outside of school hours and then get redelivered the next day. So this was a stressful transaction.”
Helpful Report
Posted 6 years ago
Bobby Niven
Verified Buyer
“First time ordering blanks. We had a couple of conversations to work out how the dimensions listed and how n the end got the order wrong. Cost of postage makes it not worth returning. Am after different walnut dimensions but you no longer have any in stock”
Helpful Report
Posted 6 years ago
G&S Specialist Timber is rated 4.9 based on 11,292 reviews
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