The order was late due to being out of stock and had to be machined,this was fine as I did not need the items urgently and received a polite email explaining the situation. I waited for my order to arrive and after approximately a week decided to phone to find out when I would receive the items,I was told the order would be delivered that day and would need to be signed for .I explained this would be be a problem as me and my partner are out at work all day and have had issues in the past as the ups depot is in Southampton which is to far from Weymouth, the lady on the phone gave no options of how to rectify this and without waning passed me over to another person who would not tell me who they were , I then nded the call contacted ups myself and found out the package could be dropped off at a collection point at the request of the sender , I then called your company back to relay this and was met with more disinterest and what sounded like disbelief and a "they would check this was the case"I then received a voicemail saying the package would be left at the drop off point. When i finally received the item the box is severely dented and appears to be lacking any padding .I have not checked but will be surprised if the items are not damaged .