Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,483 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,483 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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Julia Whitwam

Una Griffiths

Barbara Ritchie

Mrs Deborah Parish

Gruum 5 star review on 7th February 2026

Oluwabusayo Oluwafunke Oyebode

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For a company that is selling sustainable products, I was really surprised that the box contained polystyrene plug packaging - natural alternatives are available so use them please otherwise your environmental claims are hypocritical.”

Helpful Report

Posted 10 months ago

Hi there, Thanks for taking the time to leave a review. All packing materials we use are recyclable, the packing peanuts are made from corn starch, and they are biodegradable so can be recycled along with your compostable waste. They are also soluble and will dissolve under water. I hope this helps. https://www.gruum.com/recycling-information/ Warm regards Mikaela-Team gruum

Posted 10 months ago

“Very good”

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Posted 10 months ago

“I started using Gruum a few years ago through a Railcard deal and now I'm hooked. I like their shampoo/conditioner bars....so easy to take on holiday as well. Their face oils make my skin feel lovely and not greasy. Diffusers and melts have an amazing smell. Would definitely recommend, especially since they are very conscientious of sustainability.”

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Posted 10 months ago

“Very simple cery good products”

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Posted 10 months ago

“I'm so satisfied with my purchase. The items are of very good quality and have an amazing scent. I highly recommend Gruum products.”

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Posted 10 months ago

“Excellent products from a world caring firm, the products are different, smell devine and do the job, it's a pleasure to pamper one's self ( when one has the time) and feel really refreshed when done.”

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Posted 10 months ago

“Shampoo bar is good. Body moisturiser bar is not usable. The idea is good but the body and hands need to be really hot for the bar to work. I found it scraped the skin and did not deposit any moisturiser . Now in the bin as waste of money. Yet to use conditioner and soap. No one can get soap wrong surely.”

Helpful Report

Posted 11 months ago

Hi there, Thanks for taking the time to leave a review. We hope our products work for everyone but appreciate this is not always the case. I have passed on your feedback to the relevant team to consider moving forward as this helps us to improve. Warm regards Mikaela-Team gruum

Posted 10 months ago

“Love the suncream range first one I don't burn with just wish the 50spf cam in a bigger bottle”

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Posted 11 months ago

“The smell is divine and the customer service is impeccable!!”

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Posted 11 months ago

“I've liked all of the products I've bought from Gruum; shampoo bars, body bars, daily defence and suncream. Love the minimal packaging as well as the products themselves. Find them the perfect size for travelling and love the green credentials of Gruum.”

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Posted 11 months ago

“Good choice of ethical products. Shampoo bars are the best I’ve found after trying several brands.”

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Posted 11 months ago

“Easy to order and a great environmentally friendly product range. I bought the body butter bar, the shampoo and conditioner and the facial bar. I have yet to try the conditioner, the shampoo is good, easy to use. The body bar smells great, takes a bit of getting used to but feels nice on skin. Not a deep moisture absorbs well. The only product I wouldn’t purchase again is the facial bar. Didn’t feel it cleaned my face very well, it is gentle on the skin and not drying but alas didn’t do much to clean my face.”

Helpful Report

Posted 11 months ago

Hi there, Thank you so much for taking the time to leave a review. Your feedback is valuable to us and helps us to identify areas where we can improve! If you need anything else please reach out to us at support@gruum.com and one of the team will be happy to help. Warm regards Mikaela-Team gruum

Posted 10 months ago

“Excellent products and quick delivery. Highly recommend :)”

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Posted 11 months ago

“Excellent products at affordable prices. I do wish you made an aluminium- free solid deodorant.”

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Posted 11 months ago

“Shopped with gruum a number of times. The products are amazing. My absolute favourite is the hemp oil. My teenage boys love the shampoo and conditioner bars. Great products”

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Posted 11 months ago

“I love these products! They feel much more ‘pure’ than products in shops/other websites - they work so well on my skin and hair. Very reasonably priced and good for the planet too! Will certainly keep buying :)”

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Posted 11 months ago

“Delighted with gruum from start to finish. Products are great and service faultless.”

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Posted 11 months ago

“I ordered a mixed pack via the Martin Lewis website and added on factor 50 face lotion. It was easy to order and the order came quickly and I particularly like the sun cream which isn't too sticky and goes on well under usual face cream and makeup.”

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Posted 11 months ago

“I came across Gruum on social media and I decided to purchase the autumn set. I enjoyed the warm, spice-infused scent and the gentle formulas. Since then, I've explored their other products too. Some of my favourite products are the Gel Serum, Pumpkin Seed Oil, Avocado Oil, Bath & Shower Oil, Luxurious Body Wash, Cranberry Lip Conditioner, Under eye treatment, and the lovely perfume sets! The customer service has been great so far! Even when some of my products spilled during the delivery process, they resolved this quickly. They were happy to receive feedback on making their packaging a little bit more secure. Overall, these products are great. They have been formulated meticulously with all kind types in mind! Gruum has become part of my daily skincare routine!”

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Posted 11 months ago

“Lovely products, uncomplicated and good value.”

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Posted 11 months ago

Gruum is rated 4.7 based on 25,483 reviews