Greenhouse Stores Reviews

Name: Greenhouse Stores
Address: Mere Green Chambers,338 Lichfield Road,, Sutton Coldfield
Rating: 4.65

4.7 Rating 3,526 Reviews

96 %

of reviewers recommend Greenhouse Stores

4.7

Based on 3,526 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Greenhouse Stores:

We offer a huge selection of high quality models and accessories from all of the leading brands and manufacturers in the glasshouse market today. We believe that gardeners need products that are made to last and won’t let them down, therefore we only have garden equipment for sale that we truly believe in and would happily use ourselves.

Visit Website

Phone:

0800 098 8877

Email:

Sales@greenhousestores.co.uk

Location:

Mere Green Chambers,338 Lichfield Road,
Sutton Coldfield
B74 4BH

Greenhouse Stores 5 star review on 20th May 2025

255

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 14/1/25 - arrived 24/4/25 with 1 item missing. Quite a delay but the construction crew arrived the same evening and were efficient, polite and tidy leaving the place without any mess or rubbish. I dealt with Ian Willstead at Greenhouse stores and my thanks goes to him for his assistance. The missing piece (a shelf) didn't arrive till 19/6/25 and can be put up at a later date. My only complaint was the long delay in delivery. Ian Willstead and the construction crew were superb.”

Greenhouse Stores 4 star review on 20th June 2025

Helpful Report

Hi Derek, Thank you for taking the time to share your thoughts with us. We sincerely apologise for the delay in delivery and appreciate your understanding. If you need any further assistance in the future, please reach out. Warm regards, Team Greenhouse Stores

“Excellent product but took 10 weeks to deliver”

Helpful Report

Hi James, Thank you for your review! We're thrilled to hear that you're happy with the product. We sincerely apologise for the delay in delivery; your feedback is invaluable as we strive to improve our shipping times. If you have any further questions or need assistance, please don't hesitate to reach out. Best regards, The Greenhouse Stores Team

“There was a good selection, and ordering was easy (including requesting someone to come and put it up for us). I was a bit unclear when my greenhouse was supposed to arrive, and it does take some time. But arrive it did, and a cheerful bunch of guys put it up for us. And it's a lovely greenhouse.”

Helpful Report

Hi Sarah, Thank you for your lovely review! We’re glad to hear that you found our selection good and that the ordering process was easy for you. We appreciate your feedback regarding the delivery timeline and are thrilled that our cheerful team was able to set up your greenhouse. Enjoy your new space for gardening! If you need anything else, don’t hesitate to reach out. Best regards, The Greenhouse Stores Team

“Love our greenhouse - good size with high roof. Had it two years and all is well.”

Helpful Report

Hi Angela, Thank you for your kind review! We’re delighted to hear that you love your greenhouse and that it’s been serving you well for the past two years. It sounds like it’s the perfect fit for your gardening needs! If there’s anything we can assist you with in the future, please feel free to reach out. Happy gardening! Best regards, The Greenhouse Stores Team

“Greenhouse people were very helpful, sadly the base wasn't available which caused a delay to the order of around 6 weeks. The delivery driver was nice and friendly and everything was unloaded in a careful manner and all was checked off and inspected. I'm really pleased with the greenhouse. It's everything it should be.”

Helpful Report

Hi there, Thank you for your thoughtful review! We appreciate your understanding regarding the delay with the base and are glad to hear that our team was helpful throughout the process. It’s wonderful to know that you’re pleased with the greenhouse and that the delivery was handled with care. If you need any further assistance or have questions down the line, feel free to reach out. Best regards, The Greenhouse Stores Team

“Apart from waiting a long time for delivery and erection I am very pleased with the end result - all just as I had envisaged it in my mind when deciding to order! I would strongly advise the professional erection - all very professional and helpful.”

Helpful Report

“everything was fine except the instruction for the door which were rather unclear. we went to the nearest agent ( we wanted to get extras, but the didnot stock anything!) and photo'd the door on the greenhouse there so were able to finish off. rgds”

Helpful Report

Hi there, Thank you for your review! We're glad to hear everything was mostly fine with your order. We apologise for any confusion regarding the door instructions. Your feedback is invaluable, and we will look into making them clearer. If you have any further questions or need assistance, please don’t hesitate to reach out. We appreciate your understanding and hope you enjoy your greenhouse! Best regards, The Greenhouse Stores Team

“Excellent good value greenhouse deilvered quickly. Instructions deficient on erection using metal base and fitting of autovent which rely on autovent munufacturers which do not cover use on this greenhouse, and clarity of wording of parts and how to use them. Very happy with greenhouse in use.”

Helpful Report

Hi Stephen, Thank you for your thoughtful review! We're glad to hear you found good value in your greenhouse and that it was delivered quickly. We appreciate your feedback regarding the instructions and will certainly look into ways to improve clarity, especially concerning the autovent installation. If you have any further questions or need assistance, feel free to reach out. Enjoy your greenhouse! Best regards, The Greenhouse Stores Team

“We are very pleased with the Greenhouse itself except the doors to it do not run smoothly. The door to the right is fine but the left hand door judders and becomes difficult to close, in fact we find ourselves just opening the right hand door for easier access. Please could you advise us what can be done to rectify the problem.”

Helpful Report

Hi Maria, Thank you for your feedback! We're glad to hear that you're pleased with the greenhouse overall. We're sorry to learn about the issue with the left-hand door not running smoothly. We will get Customer Services to contact you asap. We're here to help you get the most out of your greenhouse! Best regards, The Greenhouse Stores Team

“Helpful advice as to which greenhouse to buy. Wide choice available.”

Helpful Report

Hi Alan, Thank you for your positive review! We're glad to hear that you found our advice helpful in choosing the right greenhouse for you, and that you appreciate the wide selection we offer. If you have any questions as you start your gardening journey, don’t hesitate to reach out. Happy gardening! Best regards, The Greenhouse Stores Team

“Very happy with the green house we bought a year ago was worried about the possibility of gales so secured it too Our patio pathining slabs, no problems so far. We do have a wind break 6' 6" high fence which is luckerly on our prevailing wind direction as a extra precaution.”

Helpful Report

Hi Robert, Thank you for your wonderful review! We're delighted to hear that you're happy with your greenhouse and that you've taken the extra steps to secure it against the wind. It’s great to know that your windbreak is working well in your favor! Should you have any questions or need assistance as you continue to use your greenhouse, please feel free to reach out. Enjoy all the gardening ahead! Best regards, The Greenhouse Stores Team

“Very pleased with the green house now its up but the instructions were terrible and half the code numbers had been rubbed off or no numbers at all very stressfull erecting but with lots of patience we got there and very pleased with results”

Helpful Report

Hi Theresa, Thank you for your review! We're delighted to hear that you're pleased with the greenhouse now that it's up. We apologize for the issues you faced with the instructions and understand how stressful that can be. If you need any assistance or have further feedback, please don’t hesitate to reach out. Enjoy your greenhouse! Best regards, The Greenhouse Stores Team

“Happy with product although I had to strtengthen to flame but apart from that no other issues.”

Helpful Report

Hi Terence, Thank you for your review! We're glad to hear that you're happy with the product overall. If you have any additional questions or need assistance, don't hesitate to reach out. Enjoy your purchase! Best regards, The Greenhouse Stores Team

“Roof blew off during recent storm. Was able to reinstate and is fine .on the downside,a fair bit of noise is generated”

Helpful Report

Hi John, Thank you for your review! We're glad to hear that you were able to reinstate everything after the storm. We appreciate your feedback about the noise and will take it into consideration. If you have any more concerns or questions, feel free to reach out. Wishing you all the best! Best regards, The Greenhouse Stores Team

“Overall good. A bit of a pain to put together. Took 2 days but got there in the end.”

Helpful Report

Hi Linda, Thank you for your review! We appreciate your feedback regarding the assembly experience. We're glad to hear that you persevered and got it set up in the end. If you have any further questions or need assistance, please don't hesitate to reach out. Enjoy your purchase! Best regards, The Greenhouse Stores Team

“Great prices, good delivery. Shame about the product but no issue with the seller.”

Helpful Report

Hi Siobhan, Thank you for taking the time to leave your feedback! We're glad to hear that you found our prices and delivery satisfactory. We're sorry to learn that the product didn't meet your expectations, but we appreciate your understanding regarding the seller's service. Should you have any further concerns or need assistance, please feel free to reach out. Best regards, The Greenhouse Stores Team

“The service to my queries was good but the product has some problems! The fitting from the guttering at each corner doesn't fit hose pipe. I bought som 40 m piping which fitted with a struggle using boiling water to soften the plastic and stretch it and Vaseline . Very difficult. Also very difficult to fit the two ?rubbers eithe side of the window hinge! Barbara Brown”

Helpful Report

Hi Barbara, Thank you for your feedback! We're glad to hear that our service met your expectations. We understand that fitting the guttering and rubber seals can be challenging, and we're sorry to hear about the difficulties you've faced. Your comments are important to us, and we'll be sure to pass them along to our product team. If you need any further assistance or have more questions, please don't hesitate to reach out. Best regards, The Greenhouse Stores Team

“The greenhouse was delivered on time”

Helpful Report

Hi Susan, Thank you for your great review! We're delighted to hear that your greenhouse was delivered on time. Timely delivery is important to us, and it's wonderful to know we met that standard for you. If you have any further questions or need assistance as you start using your greenhouse, please feel free to reach out. Best regards, The Greenhouse Stores Team

“Nice greenhouse and does the job, all of the seedlings are flying up, only negative is it’s a bit flimsy and can rattle in the wind a bit, erecting was easy.”

Greenhouse Stores 4 star review on 27th March 2025

Helpful Report

Hi Stephen, Thank you for your thoughtful review! We're glad to hear that your seedlings are thriving in the greenhouse. We appreciate your feedback regarding the sturdiness; we understand how a bit of wind can make it rattle. If you have any concerns or need tips on securing it, feel free to reach out. Best regards, The Greenhouse Stores Team

“Bought this last September. Very pleased with the quality and sturdiness. The clips were a bit fiddly but was ok.”

Helpful Report

Hi Angela, Thank you for your great review! We're delighted to hear that you're pleased with the quality and sturdiness of your greenhouse. We appreciate your feedback about the clips; sometimes they can be a bit tricky. If you have any other questions or need assistance, just let us know! Best regards, The Greenhouse Stores Team

Greenhouse Stores is rated 4.7 based on 3,526 reviews