Greenhouse Stores Reviews

Name: Greenhouse Stores
Address: Blackbrook Hall, London Road, Lichfield, Staffordshire
Rating: 4.62

4.6 Rating 4,050 Reviews

95 %

of reviewers recommend Greenhouse Stores

4.6

Based on 4,050 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Greenhouse Stores:

We offer a huge selection of high quality models and accessories from all of the leading brands and manufacturers in the glasshouse market today. We believe that gardeners need products that are made to last and won’t let them down, therefore we only have garden equipment for sale that we truly believe in and would happily use ourselves.

Visit Website

Phone:

0800 098 8877

Email:

Sales@greenhousestores.co.uk

Location:

Blackbrook Hall,
London Road,
Lichfield
Staffordshire
WS14 0PS

Greenhouse Stores 5 star review on 27th October 2026

344

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The moveable windows on the roof section have a problem. The frames of the windows do not stay square as they only have one bolt in each corner to keep the frame rigid. The frame moves out of square when the window is opened, leaving gaps.”

Helpful Report

Hi Stephen, Thank you for your feedback. We've asked Elite to reach out to you to see if they can solve the problem. Regards The Greenhouse Store team

“Delivery went great, build ok on the frame. However no glazing details came with the package and there are two broken panes so took longer than planned”

Helpful Report

Thank you for your review. We’re pleased to hear delivery went smoothly and that the frame build went well. Regarding the missing glazing details and the two broken panes, if you had let us know at the time we could have got this sorted for you ASAP. We haven’t received any contact from you about these issues, but our team is always here to help and would have been happy to resolve it quickly. If you still need assistance, please get in touch and we’ll take care of it right away

“The product is very good, would have preferred not to have had to wait 8 weeks for delivery”

Helpful Report

Thank you for your review. We’re really pleased to hear you’re happy with the product. We do try to keep delivery times as quick as possible, but as we move into peak season they can occasionally extend, which is what happened in this case. We appreciate your patience, and we’re glad the item met your expectations once it arrived.

“A hasstle to construct but when finally up happy with it.”

Helpful Report

Thank you for your feedback. We’re pleased to hear you’re happy with the greenhouse now that it’s up, though we’re sorry the construction caused you hassle along the way. If you had contacted us at any point during the build, we could have offered some assistance and guidance to help make things easier. If you ever need support in the future, we’re always here to help.

“Our lean to greenhouse with toughened glass is fine, but putting it up was a complete nightmare. The instructions are simply the worst I have ever seen. The individual pieces are not labelled. There are long paragraphs instead of ikea-like diagrams. There is no YouTube for the lean- to version. There were not enough bolts. To install the automatic vent opener, you need to drill extra holes into the aluminium frame. We have done a lot of DIY, followed countless instructions manuals. This one was utterly appalling. Which is a shame, since the greenhouse itself is okay. Unless ( and even if) you get a professional installer, you're in for a frustrating time.”

Helpful Report

Thank you for taking the time to share such detailed feedback. We’re really pleased to hear that you’re happy with the greenhouse itself, but we’re genuinely sorry that the build was such a frustrating experience. We completely understand your concerns about the instructions. Many manufacturers still rely on quite dated manuals, and your comments highlight exactly why this needs to improve. We’ll be reviewing the instructions with the manufacturer, including the lack of part labelling, the reliance on long text blocks instead of clear diagrams, and the missing guidance for the lean‑to version. Your note about the automatic vent opener and the bolt count is especially helpful, and we’ll make sure this is raised directly. We know how capable and experienced many of our customers are with DIY, so if you found the process difficult, that tells us something isn’t up to standard. We really appreciate you flagging it so constructively. Thank you again for your honesty — and we’re glad the finished greenhouse is performing well for you, even if the journey to get there wasn’t as smooth as it should have been. If there’s anything else we can help with, we’re here.

“The greenhouse was fine and was erected easily. When I eventually got it. I waited in all day for the delivery but it was delivered to another house 200 yards away on a different street with a different postcode and left in their garage without even knocking on their door. I only got it because the house owner saw my name and address on a label. I (75 years old) had to carry 3 heavy parcels through the streets to get them to where they should have been delivered in the first place.”

Helpful Report

Hi there, I’m really sorry to hear about the delivery mix-up and the trouble it caused you waiting all day and carrying the parcels. That isn’t what we want for our customers, especially when it affects you personally. We’ll pass your feedback to help improve the delivery process moving forward. Kind regards, Team Greenhouse Stores

“Greenhouse delivered too early so that I had to arrange a base to be constructed in haste Delivery man was belligerent and would not put in garden position and would only prop glass against a wall. Fitters excellent Not an overall good experience”

Helpful Report

Hi Alan, Sorry to hear the delivery arrived too early and caused you to rush to prepare a base. We’re glad the fitters performed well, though. We’ll pass your feedback to help improve the delivery experience moving forward. Kind regards, Team Greenhouse Stores

“Spares arrived promptly. However, having left a voicemail message months ago I never got a call back. Very difficult to actually speak to someone.”

Helpful Report

Hi Aaron, Thank you for your feedback. I’m sorry to hear you had trouble getting a callback after leaving a voicemail. Our phone lines are open 9 a.m. to 5 p.m., Monday to Friday, or you could always email in.. Kind regards, Team Greenhouse Stores

“Good delivery and reasonable price. Wish I had chosen a stronger model and gone for toughened glass. Far too flimsy for my location. Help with that decision would have been appreciated. Thank you”

Helpful Report

Hi Tim, Thank you for the feedback. We’re glad the delivery was smooth and the price reasonable. Sorry to hear the greenhouse felt flimsy for your location, and I appreciate you sharing that a stronger model would have helped. We’re always available to give advice either via telephone or the live messaging system on the website. Kind regards, Team Greenhouse Stores

“no comment”

Helpful Report

Hi there, Thank you for your review. If there's anything we can help with, please let us know. Warm regards, Team Greenhouse Stores

“Had a very strange interaction with who ever was on chat at the time”

Helpful Report

“The framework is very good, but with the recent storm claudia the fixing bars did not hold the panels in place and a lot of them blew out i have had to puchase nuts and bolts to secure them”

Helpful Report

“The actual greenhouse and the efficiency of Greenhouse Stores are worthy of a higher rating. Unfortunately the installers provided by Greenhouse Stores are only worthy of an even lower rating. The greenhouse was installed in July at a cost of £300.00 and we are still trying to get the incorrect roofing corrected.”

Helpful Report

“The pane of toughened glass, bought to replace the one that was blown out of my new greenhouse, was delivered carefully and was of exactlly the right dimensions. It did however take a month to deliver it!”

Helpful Report

“A reasonable greenhouse but a few issues. When constructing the greenhouse the instructions did not match the glass that was delivered as it showed two pieces on the roof but the glass that came was longer so only one piece was required. This was better in terms of fitting and overall look but caused a a delay as we had to work out what the issue was. Either send out the right installation guide or at least a note to say that the roof design had changed. I ordered the slatted vent but to fit this it required one piece of glass to be cut. It would be better to send glass cut to size rather than expect the installer to cut on site. Another issues is around leaking. The windows leak slightly when there is strong rain but the bigger issue is the design fault on the guttering. In heavy rain the gutters fill up which then pushes the water under the glass covering the roof which then floods the inside of the greenhouse. I have a water butt that takes the water from the roof and the pipes to this are clear so this is not the issue. I have had to put additional down pipes at the other end of the gutters to prevent the water ingress. Recommendation would be that either the gutters are made larger or fitted further away from where the roof glass joins the main body. However, the second option may still cause issues as the water would run down the glass when may cause ingress at the bottom.”

Helpful Report

“Not all the pieces were in the package. The instructions were very poor-non existance. Overall look of the greenhouse is great”

Helpful Report

Hi Mary, Thank you for your feedback! We're glad to hear that you love the overall look of the greenhouse, but we sincerely apologise for the piece of broken glass which was replaced asap. Your comments will be shared with our team so we can work on improving this for future customers. If there's anything we can do to assist you further, please let us know. Warm regards, Team Greenhouse Stores

“Green house seems great so far but the louver vent automatic opening system doesn't fit”

Helpful Report

Hi Robert, Thank you for your review! We're glad to hear that you're enjoying your greenhouse so far. We're sorry to learn that the louvre vent automatic opening system doesn't fit as expected. Your feedback is important to us, and we will get customer services to contact you asap to advise. Best regards, The Greenhouse Stores Team

“four out of five.”

Helpful Report

Hi John, Thank you for your review! We're pleased to hear that you're enjoying your greenhouse overall. If there are any specific areas you think we could improve upon, we'd love to hear your thoughts. Your feedback is invaluable to us! If you have any questions or need assistance, please don't hesitate to reach out. Best regards, The Greenhouse Stores Team

“I purchased this greenhouse last year but too late to really use. It took 2 people nearly half a day to erect. The black trim on the door keeps sliding down and the door doesn't close flush at the top. Apart from that I'm excited to use my first greenhouse. The seeds are planted.”

Helpful Report

Hi Julie, Thank you for your review and for sharing your experience! We're glad to hear you’re excited to use your first greenhouse and that your seeds are planted. We apologize for the issues you encountered with the door trim and the fit at the top. Your feedback is important, and we will certainly take it into consideration for future improvements. If you need any assistance as you set up, feel free to reach out! Best regards, The Greenhouse Stores Team

“Prices and choice seemed reasonable”

Helpful Report

Hi Jo, Thank you for your feedback! We're pleased to hear that you found our prices and selection reasonable. Your insights help us continue to improve our offerings. If you have any further thoughts or need assistance, feel free to reach out. Best regards, The Greenhouse Stores Team

Greenhouse Stores is rated 4.6 based on 4,050 reviews