Greenhouse Stores Reviews

Name: Greenhouse Stores
Address: Mere Green Chambers,338 Lichfield Road,, Sutton Coldfield
Rating: 4.65

4.7 Rating 3,526 Reviews

96 %

of reviewers recommend Greenhouse Stores

4.7

Based on 3,526 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Greenhouse Stores:

We offer a huge selection of high quality models and accessories from all of the leading brands and manufacturers in the glasshouse market today. We believe that gardeners need products that are made to last and won’t let them down, therefore we only have garden equipment for sale that we truly believe in and would happily use ourselves.

Visit Website

Phone:

0800 098 8877

Email:

Sales@greenhousestores.co.uk

Location:

Mere Green Chambers,338 Lichfield Road,
Sutton Coldfield
B74 4BH

Greenhouse Stores 5 star review on 20th May 2025

255

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst instruction ever! Check Ikea instructions and learn from them!”

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“On the first delivery I did not get all the glass. I found the assemble instructions extremely poor. There was not sufficient wording, the diagrams were too small and not easy to see, as they were poorly printed. Some bolts should have been inserted two stages back, which necessitated some stages being disassembled.”

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“We got the Hera 9000 greenhouse I went on to greenhouse stores and when I saw this one I couldn't settle for anything else its first class much better than in the photo The price is very reasonable couldn't get better value and quality elsewhere I now have a fantastic greenhouse / summerhouse in one Had to contact the company as my husband had an accident while building it and broke a small piece of the gutter the manufacturer had a new part sent out and when I spoke to them they were very nice and very helpful unlike the person I spoke to from greenhouse stores he was so unhelpful and very rude. He spoke to me as if I was an idiot and when I commented about his after sails service he hung up how could you possabily recomend a person like this”

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“The roof rafters were not straight and tilted to the right and now I have to correct this malfunction for what I paid I am very disappointed and would not buy from you again”

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“The greenhouse turned up without any glass, I was told by the delivery driver that I had ordered it that way. when I insisted I hadn't by talking to the delivery office, I was told that the glass would be delivered about 5 days later. There was no apology and when I explained that this would not be acceptable I was told that it was unlikely that anything else could be done, but the office would get back to me. I rang the office 3 hours later as I had not heard back to be told that the glass had in fact been on the lorry all along and it would be delivered the next day. Again no apology. The driver turned up with the glass the next day and placed it outside my house, (on a large pallet) when I asked him to lift it into the garage (6 foot away from where he had placed the pallet) he refused saying that his lorry was blocking the road. The greenhouse is nice but the service left a lot to be desired.”

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“Came back one year on to buy a second greenhouse (very happy with model 8x6 Green Grow Master) and placed my order on BH Monday. As delivery not made by Thursday (it does state 5 working days), I phoned GH Stores to explain I would be on Holiday from the Sat until May 3rd and gentleman helpfully offered to arrange delivery on May 4th. On my return on May 3rd, I was met by 3 unsuccessful delivery notes from the courier. When I phoned to enquire, I was told that I stated my return would be on the 26th and delivery arranged for the 27th. I realise that I was away celebrating my 60th Birthday, and that dementia is knocking on the door, but in what world am I likely to take the time to phone up on the eve of my holiday and not know my return date? It was only because the employee was insistent that it was my fault, and failed to accept ownership of the cock-up that I am writing a negative review. Begrudgingly, and now with my hackles up, he accepted that he needed to sort things out, and eventually it was, even though the frame turned up a day later than the plexi. A shame because product and price are good, and my previous experience was fine. I feel a Customer Care refresher course for said employee would not be wasted.”

Greenhouse Stores 2 star review on 19th June 2017

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“We were sent the wrong screws for the frame.”

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“When ordering my greenhouse I asked if it would be difficult to erect myself. I was assured that it would not be a problem. My two brothers started to put this together 3 weeks ago and it is still not finished!! The first bag of bolts contained 90 pieces alone. I am sure it will be fine once they get their heads around the instructions. £500 is a lot of money to spend on an item that is so difficult to put together.”

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“Several components were missing and one whole pack of glass was broken. Whilst the staff were helpful things weren't sorted out that quickly and it took nearly a month to be able to finish erecting the greenhouse after the initial delivery. And nearly three months later I am STILL waiting for the promised free louvre window.”

Helpful Report

Greenhouse Stores is rated 4.7 based on 3,526 reviews