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Greenhouse Stores Reviews

4.7 Rating 3,289 Reviews

97 %

of reviewers recommend Greenhouse Stores

Company Reviews

Product Reviews

4.7

Based on 3,289 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Read Greenhouse Stores Reviews

About Greenhouse Stores:

We offer a huge selection of high quality models and accessories from all of the leading brands and manufacturers in the glasshouse market today. We believe that gardeners need products that are made to last and won’t let them down, therefore we only have garden equipment for sale that we truly believe in and would happily use ourselves.

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Phone:

0800 098 8877

Email:

Sales@greenhousestores.co.uk

Location:

Mere Green Chambers,338 Lichfield Road,
Sutton Coldfield
B74 4BH

Greenhouse Stores 5 star review on 24th September 2022

Greenhouse Stores 5 star review on 21st September 2022

Greenhouse Stores 5 star review on 14th September 2022

Greenhouse Stores 5 star review on 14th September 2022

Greenhouse Stores 5 star review on 14th September 2022

Greenhouse Stores 4 star review on 13th September 2022

Greenhouse Stores 5 star review on 12th September 2022

238

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Communication was not very good. I called, left a message twice and still to date have no received a call back. The only time I spoke to anyone regarding delivery, i found her to be quite abrupt.”

“Erection of the greenhouse would have been simpler if the diagrams had been marked "external" or "internal" view”

“Ordered a 8ft x 6ft shed and it's fine now assembled but there was only 1 delivery driver and he struggled to unload the boxes from his van and take them into out office”

“Greenhouse made me unhappy with very poor asset instructions”

“As a company you performed ok in selling us a green house. The choice we made was poly carbonate instead of glass and this was a big mistake. The greenhouse is very flimsy and I will be surprised if its still with use this time next year. The framework is very inadequate and the assembly instructions are "diabolical" perhaps more of a hindrance than help. Once we eventually got it all together I had to silicon along all of the horizontal joints to ensure that the poly did not fall out with the slightest of wind as the prescribed method of fixing was a very inadequate. Would I want to see another one of these -- definitely not. Regards”

“Delivery fine. Instructions not too bad - always helpful when I phoned for advice. After sales service - rubbish. I broke a pane of glass as the instructions for fitting the clips was non- existent and I had never used them before. Complete refusal to send a replacement pane even though I offered to pay. The glass supplied was 3mm which you cannot get in this country! I am still trying to source another pane (over a month now) which will have to be 4 mm so am hoping the frame will take the weight. Very disappointed!”

Read Greenhouse Stores Reviews

Hi Mrs Turner, Thank you for your feedback. Unfortunately single panes of glass cannot be couriered as they would not make it to you in one piece which is why you would have been advised by Vitavia to source it locally. This is the same reason that the actual greenhouses cannot be delivered by a courier in that they are simply not set up to deliver glass. Although this may cause inconvenience initially, it is the quickest way for you to get your greenhouse completed. Please accept our apologies for any inconvenience this may have caused.

“The greenhouse was delivered on time. However, the instructions were VERY unclear. We phoned the help line on three occasions. Twice the gentlemen were very helpful but once the man who answered was quite sarcastic and unpleasant.”

“Easy to use website”

“This company had a good variety of greenhouses & are quite helpful. However, the information published regarding the base dimensions of the greenhouse are wrong. They say they are the same as on the manufacturers (Vitavia) site, which is true. This site is also wrong. The correct dimensions are in the assembly instructions. I have told both companies about this, but they haven't bothered to correct the information. If you plan to build the base in advance, demand a pdf of the plans beforehand - or you'll have to rebuild the base.”

“Although I am very pleased with the greenhouse, the service has not been great. Being time poor I ordered my greenhouse with installation. I was given 10 days notice for delivery, however 1 week after delivery I was still waiting to be contacted to arrange installation. When the greenhouse was delivered a piece of glass was broken. After chasing this up (twice) a replacement piece finally arrived 2 days after installation. 4 weeks later I am still waiting for the installer to return (as promised) to fit this piece of glass.”

“Only just acceptable. Our very competent builder had great difficulty working out the instructions and making the metal framework fit the base which to be frank it only did due to his hard work not your constructed parts. We gave up on the shelf due to lack of instructions but fortunately can manage without. Had planned to ask about some form of storage too for the end rather than the sides ,but probably wont now. Yours S Jeans”

“Pleased with look of greenhouse but so difficult to put together”

“purchased greenhouse january 2017 thought i was buying English goods not German crap all metal frame parts where there glass was another problem one large pieces had corner broken but the piece was not in the box so broken before packed Window glass missing Door is still a constant problem does not fit in the groove correctly top or bottom flimsy design not acceptable overall not really that thrilled !!!!”

“Very expensive! Model chosen £500+ but comes with no base.!! Glass comes on a small pallet. Frame comes in one narrow box. I was excited to receive it but having spent my money buying it I am not able to buy the base so even errected it yet, therefore I cannot comment on product quality.”

“Pleased with the finished article but the assemble of it all was a nightmare did not expect it to arrive in the format it did thought more just the panels and roof to bolt together on reflection the £ 200 pounds installation fee is very good value seeing how many hours it took to assemble”

“Putting the greenhouse together was very difficult and instructions difficult to follow in the end had to pay to have it put together by person who had experience in green houses Once together the greenhouse is great allowing the children at school to enjoy growing”

“You did not deliver the model number I ordered.”

“Bought an 8 x 6. Absolute devil to erect. We paid to chaps to do it and they took a day & a half. Door has since fallen off smashing all 3 panes. Door in general seems flimsy. I've erected many flatpacks in my day but this one takes the biscuit If you do buy this recommend you take the Halls erection service but at £360 it is almost half the price of the green house. Overall, greenhouse is ok but there must be better designs out there.”

“This is a good value for money greenhouse, looks good in the garden, nothing like as easy to erect as suggested though.”

“Initially I was pleased with the greenhouse , but since it was erected in August 2015 I have already replaced 3 of the curved Lycra panels ,,I'm aware the bad weather didn't help but the main problem was the weight of the glass panels it was holding up were too heavy this in turn let in water . I rung your company how were less than helpful to say the least . And ended up paying a man to put it right ( I'm a widow ) I've spent a great deal of money with your company the cost of the greenhouse and the erection £ 1,800 pounds ,, It's a beautiful greenhouse I'm really disappointed .”

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Greenhouse Stores is rated 4.7 based on 3,289 reviews