GreaterSkies Reviews

Name: GreaterSkies
Address: St. Mary’s Place, ,, Dublin
Rating: 4.61

4.6 Rating 1,120 Reviews

90 %

of reviewers recommend GreaterSkies

4.6

Based on 1,120 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About GreaterSkies:

The original and most detailed custom star maps.

Visit Website

Phone:

07548 433582

Email:

dennis@greaterskies.com

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GreaterSkies 5 star review on 17th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a lot of difficulty trying to get information about an order that I placed. When it finally arrived, the frame was the wrong color! The quality is very good, but it is not what I ordered.”

Helpful Report

Posted 4 years ago

Thank you so much for your feedback. I am so sorry to hear this, we emailed a response each time but we were unaware that they were not getting through and filtering to your spam folder. As for the frame colour, apologies for this due to the multiple checks and changes I had made an error. We tried to rectify the issue by sending a replacement or offering a discount but I understand that you needed this as a gift imminently. Apologies again, if we are able to help at all - please do note hesitate to ask greaterskies@greaterskies.com. With kind regards Dennis

Posted 4 years ago

“Wish we would’ve had a selection of font styles and sizes when creating this item”

Helpful Report

Posted 4 years ago

Thank you so much for your feedback! We are working on this and should be available in the future. Alternatively, if you have photo editing experience - head to our sister site - https://thestarmaps.com/, which you can create any map as you wish. : ) I do hope this helps! With kind regards Dennis

Posted 4 years ago

“I cant get it to download to a printable size it only prints half of it to 2 sheet of paper. so 😡”

Helpful Report

Posted 4 years ago

I am so sorry to hear! It might be to do with what size you have downloaded. Please can you email us at greaterskies@greaterskies.com? : ) Very eager to help! With kind regards Dennis

Posted 4 years ago

“Everything was good but I'm still waiting for my delivery and the estimated date supposed to be yesterday.”

Helpful Report

Posted 4 years ago

Hello Natalia, Thank you for your review. We are very sorry your parcel is later than expected. We haven't had many orders delivered to Colombia so we haven't had a chance to test the accuracy of the shipping estimates given by the courier. I will message you directly and will look into this. I am sure we will be able to find an acceptable solution. Best wishes, Milla GreaterSkies team

Posted 4 years ago

“It was ok.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your feedback. We are not aware of any issues with your order. We proud ourselves with providing top quality product and customer service so we would like get a chance to rectify anything you're not happy with or would like to hear more feedback on how we could make our products/services better. Please can you email us at greaterskies@greaterskies.com so that we can help? : ) Thank you! With kind regards Milla

Posted 4 years ago

“Very costly,”

Helpful Report

Posted 4 years ago

Thank you for your feedback : ) I can see form your map that there are too many lines and one of your emojis did not come through. Please can you email us at greaterskies@greaterskies.com so that we can help. : ) Thank you! With kind regards Dennis

Posted 4 years ago

“I would like to change the background color despite I have paid for one before checkout”

Helpful Report

Posted 4 years ago

Hi there! We can help with that : ) Please can you email us at greaterskies@greaterskies.com? Thank you! With kind regards Dennis

Posted 4 years ago

“Hello. I ordered a greatskies poster as an anniversary gift to my wife. I loved the detail that you guys have in the map itself compared to other websites where it is either with no color or less detail. However, the point I realized after receiving the map or something that you guys can add to the map is the date and location. After receiving the order, I realized that the map didn’t have the date or the location. It’s shown as a default on some websites and I think it should be given as an option on your website as well to make an already amazing map even better. But I think the service has been quick and amazing.”

Helpful Report

Posted 4 years ago

Thank you so much for your feedback : ) Your date, time and location is always indicated in your map - it is in faint grey writing usually found in the bottom right of your map. I attach our samples here: https://greaterskies.com/free-star-maps/ Our maps automatically add in the caption with the date, time and location which you would have to change manually. As your maps are completely personalised, we let you decide completely what you would like to add to your map. If you do have any questions or queries, please do not hesitate to contact us on greaterskies@greaterksies.com With kind regards Dennis

Posted 4 years ago

“My message was cut off”

Helpful Report

Posted 4 years ago

Oh no! I am so sorry to hear! Please can you email us at greaterskies@greaterskies.com? We will try our best to help : ) Hope to hear from you soon! With kind regards Dennis

Posted 4 years ago

“Since the star map is a personalized one, I do not understand the limitation to 3 copies, though I have only printed it once!”

Helpful Report

Posted 4 years ago

Hi there Thank you so much for your feedback : ) If it is for personal use, you can print as much as you want. The limitation of up to 3 prints is for commercial purposes only - if you wanted to sell this. Even with this restriction for a commercial purpose, you can print each size and colour combination 3 times. But if you are using this for personal use, you can print as much as you want. I do hope that this helps! With kind regards Dennis

Posted 4 years ago

“Awesome but overpriced.”

Helpful Report

Posted 4 years ago

Hi there! Thank you for your feedback! We try our best to reduce cost as much as we can and we will continue to do so as we grow larger : ) So happy to hear that your product was perfect! If we can help with anything at all, please do not hesitate to contact me on dennis@greaterskies.com. With kind regards Dennis

Posted 4 years ago

“Really cool idea, but the prices should really be lowered and the printing didn't turn out as colorful as it should have”

Helpful Report

Posted 4 years ago

Thank you so much for your email! It sounds like your download is not perfect, please can you email us at greaterskies@greateskies.com to see if we can help? : ) With kind regards Dennis

Posted 4 years ago

“Hello, received frame today. Amazing customer service. However item was expected on 18th December. Received the item on 21st December. Item is fantastic. The top left corner is chipped. As it’s to late to Christmas i can return it. So I’m having to give a chipped gift.”

Helpful Report

Posted 4 years ago

Hi there! I am so sorry to hear! Please can you email us back at greaterskies@greaterskies.com? Maybe we can send a replacement so that your recipient will have a chipped version now but a perfect version later : ) Hope to hear from you soon! With kind regards Dennis

Posted 4 years ago

“I have ordered three sky posters now over the past six years. However, over the past two years the sizes have changed. I ordered one two years ago when my first child was born and then another one just a couple weeks ago for the birth of my second child and the size is completely different! than the first two we have. Pretty disappointed because I wanted matching posters. The quality is still great just not sure why the poster is a completely different size even though I was sure it’s the same that I ordered two years ago.”

Helpful Report

Posted 4 years ago

Hi! Thank you so much for your feedback! Yes, you are completely right. We always strive to give you the best quality and materials. We continually try to improve our products so that they are better. Apologies that you do not have a matching set but please do let us help. We promise to find you a solution : ) Especially when you have bought a few maps from us! Please do email us at greaterskies@greaterskies.com and I am sure we can help : ) With kind regards Dennis

Posted 4 years ago

Thank you so much for your feedback! We try our best to source the best quality and materials for our starmaps. Sometimes, changes will not be uniform but we try our best to keep it so. I think we have emailed already but please do contact us and we will try our best to help as best as we can on greaterskies@greaterskies.com. With kind regards Dennis

Posted 4 years ago

“I found that the product I received was not quite as I had anticipated it. The actual night sky part had looked much more colourful on the website and looked quite dull now. There is very little space around the picture and captions so that it will have to be matted for framing. Just saying that it didn’t look like the product we thought we ordered. Certainly not $94 worth!”

Helpful Report

Posted 4 years ago

Hi there! Thank you so much for your feedback, please can we help? We would like to send you another as it seems that your product does not meet our high standards. Please can you email us on greaterskies@greaterskies.com so that we are able to help? Thank you! With kind regards Dennis

Posted 4 years ago

“Bonito, excelente idea pero la calidad de la impresión es malísima. Se despinta de solo tocarla (lo que está pintado de negro se hace una mancha blanca)”

Helpful Report

Posted 4 years ago

¡Hola! ¡Muchas gracias por tus comentarios! Sí, desafortunadamente, esto sucede con las impresiones artísticas. Son muy fáciles de dañar. ¿Puede ponerse en contacto con nosotros en greaterskies@greaterskies.com para que podamos ayudarlo? Atentamente Dennis

Posted 4 years ago

“I wasn’t overly impressed with it, but it’s kind of cool”

Helpful Report

Posted 4 years ago

Hi there! Thank you so much for your feedback! Please can we help? Would you be able to email us on greaterskies@greaterskies.com? Hope to hear from you soon! With kind regards Dennis

Posted 4 years ago

“I love it but it’s pricy.”

Helpful Report

Posted 4 years ago

Thank you so much for your feedback! We try as much as possible to keep our costs down but as a smaller team and company this is much more difficult to achieve. Hopefully as we grow we can pass on the savings too! : ) If you do have any questions, please do contact us on greaterskies@greaterskies.com. With kind regards Dennis

Posted 4 years ago

“Ordered was placed on my phone and the process was "Ok"; biggest improvement needed is the ability to include a gift message or card with the order. Thanks”

Helpful Report

Posted 4 years ago

Thank you so much for your review! I am sorry to hear that you did not find the process was smooth, was there something we could have improved in the process of purchasing? With regard to the gift card message, definitely needs to be implemented. At the moment, we can add a message via customer service at greaterskies@greaterskies.com. We just need more engineers to implement our improvements. : ) Thank you again and if you need to contact us, please feel free to do so - so that we can help. With kind regards Dennis

Posted 4 years ago

“Good quality but quiet expensive for what it is.”

Helpful Report

Posted 4 years ago

Thank you so much for your review we really appreciate it. We are working on our prices and hopefully as we get bigger from our small team, we can pass the savings onto. : ) Although, please do email us on greaterskies@greaterskies.com to see if we can help at all. With kind regards Dennis

Posted 4 years ago

GreaterSkies is rated 4.6 based on 1,120 reviews