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gravityprotection.co.uk Reviews

4.9 Rating 686 Reviews

98 %

of reviewers recommend gravityprotection.co.uk

Company Reviews

Product Reviews

4.9

Based on 686 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About gravityprotection.co.uk:

Ski|Board|Bike|Trail - Equipment for Mountain Adventures.

We are a family business based in Glasgow, Scotland. From a small start in 2012, we have become one of the UK’s leading suppliers of mountain sports equipment. Our product range has an emphasis on equipment for off-piste skiing/boarding and ski racing.

Renowned for our customer service, we will give each customer our individual attention - if something isn’t right, we’ll do our level best to sort it. Our choice of products is driven by our own experience as mountain sports enthusiasts. If we wouldn’t use it, we won’t stock it.

Visit Website

Phone:

01418804443

Location:

8 Hillside Grove,
Barrhead,
Glasgow
East Renfrewshire
G78 1HB

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gravityprotection.co.uk 5 star review on 21st March 2024

Rebecca Robertson

gravityprotection.co.uk 5 star review on 9th December 2023

gravityprotection.co.uk 5 star review on 12th January 2023

gravityprotection.co.uk 5 star review on 19th April 2021

gravityprotection.co.uk 5 star review on 27th February 2021

gravityprotection.co.uk 5 star review on 27th February 2021

gravityprotection.co.uk 5 star review on 23rd December 2020

3

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Competitive prices, straightforward ordering, and no problem delivery within the stated times. Will definitely use again.”

Posted 1 year ago

“I am still waiting for delivery. There doesn’t seem to be a tracking system so don’t know when the package is due. Need the delivery before Christmas”

Posted 1 year ago

Hi Mrs Mason, So sorry you haven't received your parcel. We've looked into the tracking information - we shipped it on a next day service the day you ordered it and our courier (APC) picked it up on 12th December. However, the tracking shows that, for inexplicable reasons, it is still with APC and hasn't left the sending depot. We use APC as they are a premium courier and normally we have found them to be extremely reliable, but clearly they have let us down this time - I suspect this is because like all couriers at present they have been so busy with extra work due to the Royal Mail strikes. We will contact them tomorrow and give you any updates directly by email once we have spoken to them. If the goods have been lost by APC we will of course issue you with a full refund. Once again many apologies that you have been let down. Best wishes, Evan @ Gravity Protection

Posted 1 year ago

“Great product and fast delivery. Great service”

Posted 1 year ago

“Couldn’t believe how quickly my item was delivered! Great price as well, very happy customer.”

Posted 1 year ago

“Unfortunately there was a problem with the delivery of my order - NOT the fault of gravity protection but due to all the strikes/ Christmas deliveries etc. Gravity protection were unbelievably helpful and it was a joy to talk to a real person. My emails were also answered promptly and it was all dealt with so efficiently. I wish all company’s were like this! Five star service and I would highly recommend them as a result. Excellent.”

Posted 1 year ago

“Great product as expected. The speed of delivery was fantastic - if you're ever in a rush to get something, these are the guys to get it to you”

Posted 1 year ago

“Sadly I had to return the product but the refund was processed with speed. Well done. The cost to return it was a bit high but the initial cost of the product was a really good deal.”

Posted 1 year ago

“Great product really recommend..”

Posted 1 year ago

“Great service thanks”

Posted 1 year ago

“Excellent service, special mention of Gravity Protection use of a reliable courier service who kept me informed and took me through the customs clearance process.”

Posted 1 year ago

“It hasn’t arrived yet 🙄”

Posted 1 year ago

Hi Jane, Thanks for your review. We checked with our courier and understand the delay was because they had difficulty in finding your address and so they contacted you by email for clarification, and this took a few days to be resolved. I see that the parcel has now been successfully delivered and so hope that you are happy with your purchase. Thanks again for shopping with us. Best wishes, Evan @ Gravity Protection

Posted 1 year ago

“Wow! Overnight means overnight! Well done guys! My POC helmet ordered on Monday afternoon from Scotland arrived in Bristol before1030. Thanks for pulling out the stops. I love the helmet, it's better than expected, perfect for paragliding!”

Posted 1 year ago

“great service on time”

Posted 1 year ago

“Bought a dakine split luggage bag for my son's Christmas. Was the best price at gravity protection and extended return until the end of January. Delivery was prompt. Hopefully he'll be delighted.”

Posted 1 year ago

“very good, everthing as described, great price”

Posted 1 year ago

“prompt delivery, well made with plenty of space, separate luggage compartments and sturdy zips. Loved the surprise sweets too.”

Posted 1 year ago

“Excellent service. Was delivered in a timely fashion with a lovely personal touch added. My son loved the bag”

Posted 1 year ago

“I'm really pleased with the purchase of the Dakine 110ltr Roller bag. Your website was easy to navigate; ordering was simple; delivery was free of charge and almost by return. Progress reports of delivery were helpful. The goods arrived on time. The bag appears to be a quality product and well made. I'm sure the luggage will be durable and provide good service for many years to come. The life-time guarantee is a good plus and reassuring in the unlikely event of a manufacturing defect.”

Posted 1 year ago

“Good price, easy purchase, fast free delivery.”

Posted 1 year ago

“Great delivery time up to north of scotland. and great product. Thanks team”

Posted 1 year ago

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gravityprotection.co.uk is rated 4.9 based on 686 reviews