gravityprotection.co.uk Reviews

Name: gravityprotection.co.uk
Address: 8 Hillside Grove, Barrhead, Glasgow, East Renfrewshire
Rating: 4.88

4.9 Rating 954 Reviews

98 %

of reviewers recommend gravityprotection.co.uk

4.9

Based on 954 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

About gravityprotection.co.uk:

Ski|Board|Bike|Trail - Equipment for Mountain Adventures.

We are a family business based in Glasgow, Scotland. From a small start in 2012, we have become one of the UK’s leading suppliers of mountain sports equipment. Our product range has an emphasis on equipment for off-piste skiing/boarding and ski racing.

Renowned for our customer service, we will give each customer our individual attention - if something isn’t right, we’ll do our level best to sort it. Our choice of products is driven by our own experience as mountain sports enthusiasts. If we wouldn’t use it, we won’t stock it.

Visit Website

Phone:

01418804443

Location:

8 Hillside Grove,
Barrhead,
Glasgow
East Renfrewshire
G78 1HB

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gravityprotection.co.uk 5 star review on 8th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a dakine ski bag for a recent ski trip. I needed the bag the day after ordering and the Gravity Protection website promised next day delivery if I ordered within a hour. I phoned to check this would not be a problem and was assured it would be by noon the next day. I paid £14.99 for the expeditied shipping. Next day I got an email from parcelforce advising delivery between 11-1pm. However the bag never materialised. I tried the tracking all afteroon but all it said was that the bag had been delivered to Coventry. I went on holiday and had to use another bag that I had purchased in error (slightly too long). The bag arrived on the Monday - four days after the order, two if only counting working days. Gravity Protection offered to refund the extra £14.99 shipping I paid for quick delivery, which is really the bare minimum. I asked if they could discout the cost of shipping it back to them (£5 or £10 - not sure what it would be) but they said I would have to pay to send it back. Then I was going to sell the other bag to a friend for £20-30 less than I paid, taking a bit of a hit. I thought this would be a really good solution for everyone. Very disappointed by this as it is only not required becasue they did not fulfill their origial delivery promise - I placed the order in good faith, and whilst the blame is really with parcelforce, the buck stops with them - they made the delivery promise. Such a shame they were not prepared to budge even a tiny bit and take my idea in the manner it was offered. For such a small amount, they have lost a potential lifetime customer as I won;t bother them again after this.”

Helpful Report

Posted 4 months ago

We’re sorry that your order did not arrive in time for your trip. The parcel was dispatched on time using the next-day service as requested, however there was a delay within the Parcelforce network which meant delivery was one working day later than scheduled. As a gesture of goodwill we refunded the full £14.99 expedited shipping charge you paid. If a customer decides they no longer require an item and wish to return it, our returns policy states that the cost of returning the goods is the customer’s responsibility. This is standard practice for online retailers and is clearly outlined in our terms and conditions. While we understand the situation was frustrating, the item itself was only delivered one working day later than the guaranteed service, and the delivery charge you paid for that service was refunded in full.

Posted 4 months ago

“I was expecting my parcel on Monday, we are Friday and still received anything.”

Helpful Report

Posted 7 months ago

Hi Andre, You placed your order late on Friday afternoon and selected the free shipping option. The parcel was dispatched on Monday via 2nd Class Royal Mail. Given this, it wouldn’t have been expected to arrive on Monday. Tracking confirms that your parcel is currently in transit. Please note that at this time of year, 2nd Class deliveries can take a little longer than usual, as First Class mail is given priority. If you need to get in touch, please email us at office@gravityprotection.co.uk — posting a review isn’t the best way to reach our team.

Posted 7 months ago

“I ordered a helmet for my son. There was no protective packaging at all. The box was extremely damaged indicating that the helmet has been heavily bashed around in transit. Customer services have been very unhelpful and are asking me to pay for the return. I even emailed the manufacturer for the helmet who agreed, based on the photos, that the helmet should be returned. Very disappointing company who cannot accept responsibility.”

Helpful Report

Posted 7 months ago

Alesia, The helmet was adequately packaged in a sturdy box covered with polyethylene and an internal foam liner for protection. The photos you provided showed only a slightly crumpled corner on the outer box, and you confirmed that there was no damage to the helmet itself. Both POC (the manufacturer) and our team have confirmed that you are welcome to return the helmet for a refund. However, as the helmet arrived undamaged and the return is based on your own decision rather than a product fault, the return postage costs remain your responsibility. Once the helmet is received back with us, a full refund will be issued promptly.

Posted 7 months ago

“After one week I have not received this item.”

Helpful Report

Posted 1 year ago

Hi Sandy, Sorry you haven't received your order, it was sent out by Royal Mail on the 7th, the day you ordered it. We rely on our customers to contact us if they haven't received their item, so could you please contact us at office@gravityprotection.co.uk to confirm you still haven't received the order. We can then arrange for a replacement to be sent out. Stephen, Gravity Protection Ltd

Posted 1 year ago

“Ordered an ortovox fleece that was showing as in stock on the website. Got an email later saying it wasn't in stock and they would refund me. Waste of time. Can't even get the basics right like stock levels. First time and last time customer.”

Helpful Report

Posted 2 years ago

Hi Sam, There was an error in the stock of that particular item, a product had the wrong label on it. We e-mailed you immediately to apologise and offer a replacement item or a refund, I'm not really sure what else we could do in the circumstances. Very sorry it made you so angry, good luck shopping elsewhere.

Posted 2 years ago

“Advertised discount for Ski Club members, that requires you to send proof after your purchase. When I sent proof, was refused on grounds there was already some discount applied and then pointed to Terms and Conditions. Felt cheated but needed the item so too late to cancel. I could have obtained a better deal elsewhere. That kind of business practice is just not transparent- and for that reason I would never use this Company again. There are better deals out there, with genuine scrupulous businesses who don’t hide behind their Ts&Cs.”

Helpful Report

Posted 2 years ago

Hi Paul, We're sorry you are disappointed but our terms for Ski Club discounts are in plane view with a link to them from our home screen. I'm sure you are aware but every discount has terms and conditions, the fact you didn't read them beforehand is not something we have any control over. We did make clear the terms to you during your purchase, which you were free to cancel at any time. We also offer a price match if you had found the item cheaper elsewhere. Here are out T&C, they are quite clear: We are pleased to offer a 10% discount on the recommended retail price (RRP) to members of the clubs and snowsports organisations in the list below. ......In the case of items that have already been discounted by less than 10%, we will make the discount up to a total of 10% by refunding the difference to your payment card. We cannot offer further discounts on items already discounted by 10% or more. Gravity Protection Ltd

Posted 2 years ago

“Still hasn’t arrived”

Helpful Report

Posted 3 years ago

“I still didnt got the Order.. the product was sent Back bevor i could Pick Up my Order. Please send it again.”

Helpful Report

Posted 3 years ago

Hi Thomas, This is a review site please contact customer services at office@gravityprotection.co.uk Your parcel was at your local Post Office in Germany from the 30th December waiting for you to pick it up. After 10 days without pickup the parcel is returned. Sorry, that is all the time Deutsche post allow for you to uplift a parcel and is completely outwith our control. Stephen Gravity Protection Ltd

Posted 3 years ago

“I am still waiting for delivery. There doesn’t seem to be a tracking system so don’t know when the package is due. Need the delivery before Christmas”

Helpful Report

Posted 3 years ago

Hi Mrs Mason, So sorry you haven't received your parcel. We've looked into the tracking information - we shipped it on a next day service the day you ordered it and our courier (APC) picked it up on 12th December. However, the tracking shows that, for inexplicable reasons, it is still with APC and hasn't left the sending depot. We use APC as they are a premium courier and normally we have found them to be extremely reliable, but clearly they have let us down this time - I suspect this is because like all couriers at present they have been so busy with extra work due to the Royal Mail strikes. We will contact them tomorrow and give you any updates directly by email once we have spoken to them. If the goods have been lost by APC we will of course issue you with a full refund. Once again many apologies that you have been let down. Best wishes, Evan @ Gravity Protection

Posted 3 years ago

“It hasn’t arrived yet 🙄”

Helpful Report

Posted 3 years ago

Hi Jane, Thanks for your review. We checked with our courier and understand the delay was because they had difficulty in finding your address and so they contacted you by email for clarification, and this took a few days to be resolved. I see that the parcel has now been successfully delivered and so hope that you are happy with your purchase. Thanks again for shopping with us. Best wishes, Evan @ Gravity Protection

Posted 3 years ago

“The handle came slightly bent, so i am a little let down and would like some money back”

Helpful Report

Posted 5 years ago

Hi Peter, sorry to hear you have a problem with your bag, we don't seem to have had any correspondence from you regarding this. Please can you contact us at office@gravityprotection.co.uk. Dakine bags have a lifetime warranty on their bags.

Posted 5 years ago

“Rubbish delivery. Placed order on 12 December (for Christmas present). Got email claiming it was shipped on 14 December. Item only showed as received by Royal Mail tracking on 22 December. It’s now Christmas Eve and item is still showing in transit. Not impressed.”

Helpful Report

Posted 5 years ago

Hi George, We're sorry your parcel hasn't arrived, it was posted by us and received by Royal Mail on the 14th. Tracking is only available once Royal Mail scan the parcel at the sorting office. Unfortunately Royal Mail has let us, and our customers, down by being unprepared for the surge in Christmas parcels. We shipped a large number of parcels between the 10th and 14th December. At the time Royal Mail didn't inform us there were likely to be delays. They didn't didn't start processing the parcels sent over that weekend until the start of this week, 21st December.

Posted 5 years ago

“Ordered item, order confirmed, 2 days later received a PayPal refund? No explanation from Gravity Protection as to why my order had been cancelled? Looked to reorder the item but it was no longer in stock... guess that’s why my order was cancelled but why was it possible to order an out of stock item? As a consequence I did not have the body armour I was counting on for my weekend trip and was left too late to arrange a contingency. My dissatisfaction may have been lessened by an explanatory/apologetic email from the store...? Can’t trust items on the website to be in stock, won’t be considering this store for future purchases.”

Helpful Report

Posted 6 years ago

Dear Anonymous, I'm sorry you are dissatisfied with your shopping experience, all items listed on our website are normally in stock but, on very rare occasions, errors can occur. We always e-mail our customers if there is a problem with their order, without exception. Although you have given an anonymous review I can confirm there have been no customers who have not been informed of an out of stock item. We always aim to refund customers as soon as possible on these occasions, so I am glad you received your refund promptly. Stephen Gravity Protection Ltd

Posted 6 years ago

gravityprotection.co.uk is rated 4.9 based on 954 reviews