gravityprotection.co.uk Reviews

Name: gravityprotection.co.uk
Address: 8 Hillside Grove, Barrhead, Glasgow, East Renfrewshire
Rating: 4.88

4.9 Rating 940 Reviews

98 %

of reviewers recommend gravityprotection.co.uk

4.9

Based on 940 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About gravityprotection.co.uk:

Ski|Board|Bike|Trail - Equipment for Mountain Adventures.

We are a family business based in Glasgow, Scotland. From a small start in 2012, we have become one of the UK’s leading suppliers of mountain sports equipment. Our product range has an emphasis on equipment for off-piste skiing/boarding and ski racing.

Renowned for our customer service, we will give each customer our individual attention - if something isn’t right, we’ll do our level best to sort it. Our choice of products is driven by our own experience as mountain sports enthusiasts. If we wouldn’t use it, we won’t stock it.

Visit Website

Phone:

01418804443

Location:

8 Hillside Grove,
Barrhead,
Glasgow
East Renfrewshire
G78 1HB

Write Your review

Tell us how gravityprotection.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

gravityprotection.co.uk 5 star review on 8th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good price, great quality product as advertised, prompt and well tracked delivery. what more do you need? Very satisfied.”

Helpful Report

Posted 2 years ago

“Superb service.”

Helpful Report

Posted 20 hours ago

“Excellent product, communication, postage and packing. Cannot praise you enough. Fantastic company. Was scammed prior to this purchase and you have restored my faith. Thoroughly recommend. Thank you so much.”

Helpful Report

Posted 5 days ago

“Excellent service. Product arrived well packaged in a timely fashiion”

Helpful Report

Posted 1 week ago

“Needed to make a purchase of an overnight suitcase, something sturdy yet portable and cabin size. Found the ideal case and compared the price on a number of sites which is when I then found Gravity Protection. They had a great selection but were also very competitively priced - so pleased I ordered from them, the whole process was seamless, easy to use website, quick order fulfillment / despatch and kept updated every step of the way. Great service, wouldn't hesitate to purchase from them again !”

Helpful Report

Posted 1 week ago

“Good item. Delivered promptly. Would recommend.”

Helpful Report

Posted 1 week ago

“Fast delivery lovely service”

Helpful Report

Posted 1 week ago

“Great shopping experience. Great set up, free delivery which was quick I will definitely use this shop again.”

Helpful Report

Posted 2 weeks ago

“Great product great service”

Helpful Report

Posted 3 weeks ago

“No issues very quick”

Helpful Report

Posted 3 weeks ago

“Excellent service from Gravity Protection when my newly purchased Dakine holdall failed on its first trip . I will definitely use Gravity again (but not Dakine)”

Helpful Report

Posted 3 weeks ago

“I ordered a dakine ski bag for a recent ski trip. I needed the bag the day after ordering and the Gravity Protection website promised next day delivery if I ordered within a hour. I phoned to check this would not be a problem and was assured it would be by noon the next day. I paid £14.99 for the expeditied shipping. Next day I got an email from parcelforce advising delivery between 11-1pm. However the bag never materialised. I tried the tracking all afteroon but all it said was that the bag had been delivered to Coventry. I went on holiday and had to use another bag that I had purchased in error (slightly too long). The bag arrived on the Monday - four days after the order, two if only counting working days. Gravity Protection offered to refund the extra £14.99 shipping I paid for quick delivery, which is really the bare minimum. I asked if they could discout the cost of shipping it back to them (£5 or £10 - not sure what it would be) but they said I would have to pay to send it back. Then I was going to sell the other bag to a friend for £20-30 less than I paid, taking a bit of a hit. I thought this would be a really good solution for everyone. Very disappointed by this as it is only not required becasue they did not fulfill their origial delivery promise - I placed the order in good faith, and whilst the blame is really with parcelforce, the buck stops with them - they made the delivery promise. Such a shame they were not prepared to budge even a tiny bit and take my idea in the manner it was offered. For such a small amount, they have lost a potential lifetime customer as I won;t bother them again after this.”

Helpful Report

Posted 4 weeks ago

We’re sorry that your order did not arrive in time for your trip. The parcel was dispatched on time using the next-day service as requested, however there was a delay within the Parcelforce network which meant delivery was one working day later than scheduled. As a gesture of goodwill we refunded the full £14.99 expedited shipping charge you paid. If a customer decides they no longer require an item and wish to return it, our returns policy states that the cost of returning the goods is the customer’s responsibility. This is standard practice for online retailers and is clearly outlined in our terms and conditions. While we understand the situation was frustrating, the item itself was only delivered one working day later than the guaranteed service, and the delivery charge you paid for that service was refunded in full.

Posted 4 weeks ago

“Fantastic, quick service. Ordered a ski bag for my husband late one evening and it was delivered within 2 days. Great price as well and good communication. Would use again”

Helpful Report

Posted 1 month ago

“Great product.”

Helpful Report

Posted 1 month ago

“A good ski helmet bag, would be fabulous if slightly bigger. When done up top of helmet is slightly visible”

Helpful Report

Posted 1 month ago

“Products shipped quickly, arrived quickly and as described. I did return one item because it was too small, and returns were easy and processed quickly!”

Helpful Report

Posted 1 month ago

“Mitts arrived in quick time and the quality is very good thanks”

Helpful Report

Posted 1 month ago

“Very pleased with the product and with the efficient delivery”

Helpful Report

Posted 1 month ago

“Brilliant product. Best friend already. Thanks”

Helpful Report

Posted 1 month ago

“Very easy ordering process and items were delivered super quick. Will be purchasing equipemnt from GP again!”