gravityprotection.co.uk Reviews

Name: gravityprotection.co.uk
Address: 8 Hillside Grove, Barrhead, Glasgow, East Renfrewshire
Rating: 4.89

4.9 Rating 681 Reviews

98 %

of reviewers recommend gravityprotection.co.uk

4.9

Based on 681 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About gravityprotection.co.uk:

Ski|Board|Bike|Trail - Equipment for Mountain Adventures.

We are a family business based in Glasgow, Scotland. From a small start in 2012, we have become one of the UK’s leading suppliers of mountain sports equipment. Our product range has an emphasis on equipment for off-piste skiing/boarding and ski racing.

Renowned for our customer service, we will give each customer our individual attention - if something isn’t right, we’ll do our level best to sort it. Our choice of products is driven by our own experience as mountain sports enthusiasts. If we wouldn’t use it, we won’t stock it.

Visit Website

Phone:

01418804443

Location:

8 Hillside Grove,
Barrhead,
Glasgow
East Renfrewshire
G78 1HB

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gravityprotection.co.uk 5 star review on 21st March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

Author didn't leave any comments.

Helpful Report

Posted 2 months ago

Hi Holly, You e-mailed late Friday afternoon to tell us there was a problem with your re-delivery after the initial delivery couldn't be made on Tuesday as the driver couldn't get access. We checked with the courier who has arranged for it to be delivered on Monday which we have informed you about. I'm not sure why you are saying there is no contact when you have been updated regarding the delivery. Also, the tracking information was showing the parcel to be at the depot so I'm not sure why you were unable to access this information. So, despite contacting us late afternoon on a Friday we have arranged the courier to re-deliver the parcel for the next working day. I'm not sure why you think this is appalling.

Posted 2 months ago

“Good day, unfortunately, I still have not received my order, since 12.08 it has the status Your item has been received at FRANKFURT/FLUGHAFEN, Germany. A very long time”

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Posted 1 year ago

Hi, Thank you very much for your order. We're very sorry that your parcel has been delayed and can appreciate the frustration. Since Brexit, all parcels from the UK to the EU need to pass through customs and this can take quite some time. It's difficult for us to estimate how long this will take, as it differs from country to country and even within countries, and sometimes through random factors like whether a parcel has been selected for detailed checks. Unfortunately, neither we nor the courier company can influence this, as it's in the hands of the local customs service. Once again, we do apologise for the delay and we hope that your parcel will be released soon. With best wishes, Evan

Posted 1 year ago

“Good service, but the colour and size of the product was a little misleading. I would have liked to have been offered a free exchange but I'd have to pay for postage so not worth the effort and cost...”

Helpful Report

Posted 2 years ago

Hi Jon, Sorry you weren't happy with your purchase. I'm not sure why you think the colour and size was misleading, it was a red Ski Helmet and size Xl-XXL in size. I'm not sure how it could have been better described. You could have sent the helmet back for an exchange or a refund and it's quite reasonable (as well as stated in our terms and conditions) for you to pay the return postage.

Posted 2 years ago

“I’ve been invited to write a review but have yet to receive my order, which to be fair, is probably down to Royal Mail.. disappointing though.”

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Posted 2 years ago

“Lightweight and adds some resistance but the armour isn't as non newtonian as hoped. Also the thin material its sewed onto is a bit silly. I will be upgrading and moding the entire item. I was attacked by my student and felt every hit.”

Helpful Report

Posted 3 years ago

Hi Elis, you've left a product review on our company review page. The body armour you bought is designed for snow sports and cycling, certainly not for any form of combat. The lightweight material is for comfort when worn under outer clothing. The armour protection is D30, one of the best materials currently on the market. In no form will it be non newtonian as it's not a fluid.

Posted 3 years ago

“Sorry I haven't yet received my order!”

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Posted 3 years ago

Hi Denise, sorry you haven't received your order it was send out 2nd class Royal Mail. You may have read in the press that unfortunately Royal Mail are struggling to deliver mail on time due to an unprecedented surge in mail coupled with the pandemic. Please contact us directly on office@gravityprotection.co.uk should you not have your item by Tuesday and so can send you another one.

Posted 3 years ago

gravityprotection.co.uk is rated 4.9 based on 681 reviews