Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 38,892 Reviews

94 %

of reviewers recommend Go.compare.com

4.6

Based on 38,892 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Go.compare.com:

At Gocompare.com, we compare loads of insurance quotes and bring you great deals on finance, travel, motoring, utilities and business services too.

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Go.compare.com 5 star review on 24th October 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I searched for car insurance and the cheapest quote kept coming back at £49.00 per month, a big increase on the £22 per month I had been paying. When i did a search with several companies without using the go. compare website, I quickly managed to find a quote for £23 per month. Lots of time wasted searching on go. Compare, won't be using them again.”

Helpful Report

Posted 1 month ago

“Really poor service. You cannot get your excess money back. I've forwarded all the details via email but want it on letter headed paper!!! so said they couldn't pay out. This is ridiculous!!!!”

Helpful Report

Posted 5 months ago

“Topcashback can show the transaction but go.compare rejected it without reasonable explanation. Poor customer service as well! Very frustrating experience”

Helpful Report

Posted 5 months ago

Hello, Thanks for leaving a review. We are sorry to hear that your cash back has been declined. In the first instance we would ask you to raise a transaction query with the cash back provider. Then you would speak to our customer service team on customerservices@gocompare.com. When or if you have already contacted us, we will raise this with the affiliate team who can confirm if the correct process was followed and if you are eligible for the top cash back offer. There are terms and conditions which need to be followed to be eligible for this. If you need any further assistance, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Leah

Posted 5 months ago

“I’m honestly baffled by these good reviews, it’s been over 9 months and I still don’t have my excess payment back. I leave message after message on my portal, and I’ve now sent emails with no reply. It took 3 weeks to be told they couldn’t open a document I attached, which I sent by email 2 weeks ago and guess what …… no reply. I understand everyone is busy but there are months between replies. MONTHS!! Really wish I hadn’t bothered and most definitely won’t bother doing this again or using go compare”

Helpful Report

Posted 5 months ago

Hello Rebecca, Thanks for leaving a review, we are sorry for any inconvenience caused. We are very sorry you have not received your free excess cover payment. Please get in contact with us and we will be able to look into this further for you. We apologise for any inconvenience this may have caused. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm we can do this for you. Many Thanks, Leah

Posted 5 months ago

“Here is yet another bad review of Go.compare.com's free excess cover claim. Apparently if you submit the relevant documents they pay out your excess or get back to you to update you on your claim within 5 days. The reality however is somewhat different, you'll never hear from them again!!!”

Helpful Report

Posted 8 months ago

Hello, Thank you for leaving a review, we are very sorry to hear that you did not enjoy your experience with us. As you are posting on a review site, we are unable to access your Go.Compare account and look into this for you. However, if you would like to discuss this any further, please email us on customerservices@gocompare.com or call us on 01633 643 019. Our lines are open Monday - Friday, 9am - 5:30pm. If you wish to contact the excess claims team to discuss your ongoing claim, you can do so on 0330 123 3540. Their lines are open Monday - Friday, 9am - 5pm. Many Thanks, Harry

Posted 8 months ago

“tried to complete car insurance through go compare for 4 days without success there site will just not allow me to purchase online, useless”

Helpful Report

Posted 9 months ago

Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. As you’re posting on a review site, we are unable to view your Go.Compare account however, we would love to discuss this with you in order to investigate this further so we can resolve your query. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Josh

Posted 9 months ago

“I took car insurance out through topcashback via gocompare back in February. Surprisingly gocompare have not paid any cashback even though the transaction was pending. If the deal wasn't there surely it should never be pending! It appears it's another rip off from a big company. Sod the normal people who put you where you are.”

Helpful Report

Posted 10 months ago

Hello Michael, Thanks for leaving a review. We are sorry to hear that your cash back has been declined. In the first instance we would ask you to raise a transaction query with the cash back provider. Then you would speak to our customer service team on customerservices@gocompare.com. When or if you have already contacted us, we will raise this with the affiliate team who can confirm if the correct process was followed and if you are eligible for the top cash back offer. There are terms and conditions which need to be followed to be eligible for this. If you need any further assistance, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Leah.

Posted 10 months ago

“Go Compare - GO ELSEWHERE! Bought home insurance with a promise of £30 with topcashback and they have refused to pay out on a totally legitimate claim! How can a large company do this to an ordinary man on the street in times of austerity! AVOID!”

Helpful Report

Posted 1 year ago

“£38 TopCashback payment was declined after I took my car insurance policy out through them. GoCompare refuse to look into it - if they say no, that's it - you just have to swallow it. My advice is to use a different comparison site if you want cashback.”

Helpful Report

Posted 1 year ago

“I compared with this company but now received emails and within the email is no option to unsubscribe instead you have to go to their websit and fill in all your details even date of birth and ask them to stop send emails. Seems to me like this company would be really difficult to deal with in the event of a claim if they are being so difficult with unsubscribing”

Helpful Report

Posted 1 year ago

“Tried to claim £250 excess cover after accident. Absolute nightmare. Provided all SAGA insurance details, accident info and repair bill copy. Still wanted more but SAGA say they have given me everything they would normally do. This is a disgraceful rip-off by Gocompare as they seem to block payment by being awkward I have given up trying and writing the £250 off which is probably what they want anyway. Do not be fooled by this bogus advertising ploy.”

Helpful Report

Posted 1 year ago

“Was about to buy through GoCompare lured by the excess but after reading the excess pain, decided to no use them. Also decided to send them a "Right to forget" so they dont have my data.”

Helpful Report

Posted 1 year ago

“I have started the process of claiming my £95 excess back following a recent claim. 10 days after submission the excess claims department has started giving me the runaround. The email address I've used to submit the claim doesn't match that on the policy apparently, even though every bit of evidential paperwork they requested meets their stated requirements for the £95 excess to be paid back to me. If you're like me and never give up chasing things then go ahead with GoCompare's lure of £250 excess cover. Just be aware that they have departments and people who will put every obstacle in your way to get you to forget about it because it's too much hassle.”

Helpful Report

Posted 2 years ago

“Trying to get your £250 Excess claim back is an absolute nightmare they are trying to make it as difficult as possible for your claim to go through I’m still waiting it’s been more than 7 weeks now I think there hoping you will just give up how can go compare get away with this advertising gimmick.😡”

Helpful Report

Posted 2 years ago

“I agree with a previous comment about claiming your excess back. It would seem they do everything they can to put you off claiming and everybody you ask for documents don’t seem to know about why you need it. You think you would just need to send the receipt of excess but no that’s not enough, also the people you claim from want the go compare schedule which I asked for but a a don’t accept what they send. Absolutely atrocious, still not settled yet”

Helpful Report

Posted 2 years ago

“If you can offer £250 of excess on clams you can make car insurance cheaper for every e which more people would get insurance and less would try defurd your company's.”

Helpful Report

Posted 2 years ago

“I received an email on 27 June advising my car insurance was due for renewal that day - it wasn’t it was due 23 July. Wrong date and information given which nearly cost me cancellation fees on my old policy. Very dissatisfied”

Helpful Report

Posted 2 years ago

“`Did a GAS / ELECTRICITY search nearly a YEAR ago through your search site,` accepted an alternative quote (`Can`t even remember who "they" were), `was quite exited to be saving several hundred pounds a year. THEN ............................... N O T H I N G ! ! ! What a surprise. `Shame I can`t give 0 stars.”

Helpful Report

Posted 3 years ago

“I cannot find out my insurance company and got via go compare. there should be an option to find this information out via account”

Helpful Report

Posted 3 years ago

Hi Tom, Thanks for leaving a review, we have this facility which can be found on your GoCompare account but can take up to 4 weeks to update. Following any purchase you should receive an email or letter in the post confirming the policy details from the Insurance provider you purchased with. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 3 years ago

“Could not get through kept getting blank pages”

Helpful Report

Posted 3 years ago

Hi Joanna, Thanks for leaving a review and we're sorry that you had this difficulty when using out website. We're not aware as to why this occurred, it could be the device and browser being used, we know that an Apple device and the defaulted browser, Safari, is not the most compatible, we would urge you to use a Google browser if possible. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 3 years ago

Go.compare.com is rated 4.6 based on 38,892 reviews