Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 38,892 Reviews

94 %

of reviewers recommend Go.compare.com

4.6

Based on 38,892 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Go.compare.com:

At Gocompare.com, we compare loads of insurance quotes and bring you great deals on finance, travel, motoring, utilities and business services too.

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Go.compare.com 5 star review on 24th October 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There are at least 20 dissatified custmers for every happy one when it comes to GoCompare's "free excess cover". There ain't no free lunch! It should be pretty obvious that very few customers are going to get their excess refunded. The chances of gettting your excess refunded are virtually nil.”

Helpful Report

Posted 10 months ago

Hello Robert, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. As you’re posting on a review site, we are unable to view your GoCompare account however, we would love to discuss this with you in order to investigate this further so we can resolve your query. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Leah.

Posted 10 months ago

“The prices were higher than other comparison sites so I used them”

Helpful Report

Posted 2 years ago

“Trying to claim 250 excess. A night mare trying to get documents from insurers re claim. Most people would have given up. I intend to keep trying. Accident claim was handled very well.”

Helpful Report

Posted 2 years ago

“Always mythering me about something. I've paid my 12 month insurance. Then I keep getting stuff I have no idea wat thy r rambling on about I only want to hear from them wen my insurance is dew. For renewal. Not every few weeks about stuff I don't understand. If I need them I will let them know. Leave me alone.”

Helpful Report

Posted 2 years ago

“Couldn't figure out how to clear my previous car insurance quotes (for which I didn't have the car registration number)when I wanted quotes for a different vehicle (for which I did have car registration number). Couldn't seem to get back to the box where the car's registration number is input. Found the experience very frustrating.”

Helpful Report

Posted 2 years ago

“I have difficulty in signing in with sheilas wheels”

Helpful Report

Posted 3 years ago

Hi, Thanks for leaving a review, we are sorry to hear that you are having this difficulty we would love to discuss this with you. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha

Posted 3 years ago

“Very disappointed, after having a quote, and decide to go thru they didn't let me buy it on line and asked to call, for my surprise when i called the price has become double.”

Helpful Report

Posted 3 years ago

Hi, Thanks for leaving a review and we apologise for any inconvienice caused. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 3 years ago

“cant get on to the site to take out the insurance whats the point all i get is wait for the page to work .....it wont”

Helpful Report

Posted 3 years ago

Hi Jan, Thanks for leaving a review, we are sorry that you are having issues with getting onto our site. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm we can assist you further with this. Many Thanks, Samantha.

Posted 3 years ago

“Cheaper to stay with own insurers lot of promises but not cheaper”

Helpful Report

Posted 3 years ago

Hi, Thanks for leaving a review and we apologise for any inconvienice caused. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 3 years ago

“Great to see the prices. Shame some are just click bait.”

Helpful Report

Posted 3 years ago

Hi, Thanks for leaving a review, we’re sorry to hear this. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 3 years ago

“Cheaper to stay with own insurers lot of promises but not cheaper”

Helpful Report

Posted 3 years ago

HI, Thanks for leaving a review, we're sorry to hear this. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 3 years ago

“Dont know about it not on my insurance”

Helpful Report

Posted 3 years ago

Hi Lisa, Thanks for leaving your review, we're not sure what you are referring to, we do apologise. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 3 years ago

“I’ve been inundated with phone calls from companies I’ve never heard of and don’t trust. I gave up and bought insurance from my previous supplier.”

Helpful Report

Posted 3 years ago

Hi, Thanks for leaving a review, we are sorry to hear that you have had this issue following your visit to GoCompare. We would love to discuss this with you. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 3 years ago

“Quotes OK but Lloyds web site will not accept payment after trying 2 days running”

Helpful Report

Posted 3 years ago

Hi Malcolm, Thanks for leaving a review. We are so sorry to hear that you have had this difficulty when trying to purchase a policy. We are not aware of any issues on the Lloyd's website, but will certainly reach out to them to confirm if they are having any payment difficulties on there site. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 3 years ago

“Website jams up.”

Helpful Report

Posted 3 years ago

Hi Jo, Thanks for leaving a review. We're sorry you had this issue when you were using GoCompare, we are not aware of any issues with the site at the moment which could have caused this. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 3 years ago

“Website jams up.”

Helpful Report

Posted 3 years ago

Hi Jo, Thanks for leaving a review. We're sorry you had this issue when trying to use our website, we are not aware as to what could have caused this. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 3 years ago

“Too many unwanted messages”

Helpful Report

Posted 3 years ago

Hi Jill, Thanks for your email. All our emails have an unsubscribe option at the bottom but If you would like us to do this for you, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 3 years ago

“I want a car insurance that doesn't include items that I don't want courtesy car, personal accident, child car seat cover.”

Helpful Report

Posted 3 years ago

Hi Angela, Thanks for leaving a review. These types of products can come as standard with a policy and you are not charged an extra premium for this, you would not be refunded if you did not require these products if they come as standard in the policy. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 3 years ago

“May be a one off, but I am really disappointed with Go Compare on this occasion. Have used GC previously and all went well until the payment to General Accident was to be made. On three occasions on two days, I tried to pay only to get a screen saying that the process has timed out. Lost interest and went to Money Supermarket. Sorry Gio!”

Helpful Report

Posted 3 years ago

Hi Alan, Thanks for leaving a review, we are sorry to hear that you had this trouble when you were trying to make the payment. We will reach out to the partner to check if they have an issue with there payment system. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 3 years ago

“Disappointing result. Having used GoCompare previously I was very disappointed on this occasion when checking on House Insurance. The quote provided by Go Compare for Sainsbury's insurance turned out to be over £100 less that the final cost. Not sure why there should be such an increase when my requirements were not changed”

Helpful Report

Posted 3 years ago

Hi, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 3 years ago

Go.compare.com is rated 4.6 based on 38,892 reviews