Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 38,892 Reviews

94 %

of reviewers recommend Go.compare.com

4.6

Based on 38,892 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Go.compare.com:

At Gocompare.com, we compare loads of insurance quotes and bring you great deals on finance, travel, motoring, utilities and business services too.

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Go.compare.com 5 star review on 24th October 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Update on my claim for £250 excess offer.... After many weeks of the runaround I formally complained to GoCompare and a customer services person reviewed the position and sorted out the claim within 24 hours, which is now due to be paid. I am very thankful for that, but clearly the claim process is not working very well. So overall 3 stars.”

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Posted 1 year ago

“Couldn't figure out how to clear my previous car insurance quotes (for which I didn't have the car registration number)when I wanted quotes for a different vehicle (for which I did have car registration number). Couldn't seem to get back to the box where the car's registration number is input. Found the experience very frustrating.”

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Posted 2 years ago

“Good service. Does the job Unhappy with no gift”

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Posted 3 years ago

Hello, Thanks for leaving a review, we are sorry to hear that you are not happy that you didn't receive a gift. We have rewards available for certain products. We would love to discuss this with you. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 3 years ago

“Very good for searching the market, but it does not include all companies, from which keener prices can be achieved. However, I would reccomend it, as it saves a lot of time, and regularly identifies companies with competitive prices.”

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Posted 3 years ago

“The vehicle insurance was quite easy to sort out, but house insurance has been a nightmare. Halifax are the worst, upping their price by over 25% from what they quoted. Very annoying after spending over 30 minutes on the phone with them.”

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Posted 3 years ago

Hi, Thanks for leaving a review and we apologise for any inconvienice caused. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 3 years ago

“Not bad system, a few wierd questions.”

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Posted 3 years ago

Hi Alan, Thanks for leaving a review. We're sorry that you felt this way about some of the questions. These questions are required by the insurer to present you with an accurate quote. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 3 years ago

“Very disappointed in the results give my age and experience plus my record of no claims in the past”

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Posted 3 years ago

Hi Gil, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 3 years ago

“Prices not as cheaper than current insurance and with all the adds on it goes up quite a bit. Disappointed”

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Posted 3 years ago

Hi Dazza, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 3 years ago

“Want to insure a Micra in addition to our Mg ,which is being retired to car shows. But cannot use our NCB, so the smaller Micra quotes at £400 or so , when the MG is only £145 , utterly ridiculous.”

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Posted 3 years ago

Hi Chris, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 3 years ago

“Chose a company through Go Compare which was a reasonable quote. Went through the process of setting up payments and direct debit with the insurance company. I made a deposit to the insurance company and as it finished, their site crashed. I checked my account and the money had been taken. I phoned the company who informed me the insurance had not gone live as I’d not bought it. After spending half a day waiting and chasing info, they phoned me back the next day to tell me they had found the payment. By this time I’d already gone with an insurance company that wasn’t on a compare site. I’m now awaiting a refund, if they remember.”

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Posted 3 years ago

Hi, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 3 years ago

“Quote 607 payment 635 .... WHY”

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Posted 3 years ago

Hi Bill, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 3 years ago

“I think insurance is way too expensive for people at my age”

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Posted 3 years ago

Hi Megon, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 3 years ago

“Getting old and not so bright I found it difficult to answer all the questions correctly - thisis entirely entirely my fault . In the end I gave up and more or less accidently I have been offered insurance elsewhere, leaving some unfinished rubbish behind with you.”

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Posted 3 years ago

Hi Michael, Thanks for leaving a review, we are sorry to hear that you feel this way, we would love to discuss this with you. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 3 years ago

“Could improve for. Disabled people make forms easier etc”

Helpful Report

Posted 3 years ago

Hi, Thanks for leaving a review, we are sorry to hear that you feel this way, we would love to discuss this with you. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 3 years ago

“i looked for a car insurance on Saturday which was £225. my renewal was sent to me on Sunday which was above this price. I looked again on Monday at go compare and all values had gone up by £25+. how on earth can the figures change by so much when every thing is the same?”

Helpful Report

Posted 3 years ago

Hi Mick, Thanks for leaving a review and we apologise for any inconvienice caused. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 3 years ago

“Prompt reply with quotes but not competitive enough.”

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Posted 3 years ago

“You quotes shown do not match those from the insurers which means I have ended up paying more than quoted on your website”

Helpful Report

Posted 3 years ago

Hi, Thanks for leaving a review and we apologise for any inconvienice caused. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 3 years ago

“Your analysis cost wise of the car insurance brokers etc was satisfactory. However the broker / insurance co. after an insurance certificate had been sent to me unknown to me cancelled my insurance . This only came to light when the MIB licensing agency stated a few months late that I did not have insurance cover !! When approached the insurance broker/ co stated they had requested further information by e mail to myself and my wife. ( never received) Since I had not replied they cancelled the insurance after a couple of weeks without informing me and keeping the years premium . When approached they offered a partial refund. On stating I was taking legal advice on potential fraud this was increased by £40 On advice of a family member ( a solicitor } I accepted this . I then used GO compare to find another insurance company who have taken my years subscription but I am awaiting documentation. Owen Davies”

Helpful Report

Posted 3 years ago

Hi Owen, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. We would love to discuss this with you. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 3 years ago

“My bank didnt like the insurance company you picked so refused to pay them”

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Posted 3 years ago

Hi Paul, Thanks for leaving a review. We are sorry to hear this, we would suggest you speak to your bank regarding this as this isn't something we are able to speak to them about we're afraid. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha

Posted 3 years ago

“OK for Insurance comparison quotes; very lengthy online procedure; not quick; technical collapse of Lloyds & M&S sites when went to them for more details !!! : also I was phoned afterwards by a GoCompare rep who asked me ALL of the same insurance application questions again !! this took 23 minutes of my valuable time ! Then he had the cheek to transfer me to some idiot at an insurance intermediary (A...F... )who wasted another 15 minutes and we got nowhere. In the end i managed to access Post office where I finally got some help. EXPLAIN HOW I GET MY £250 EXCESS WHEN THE TIME COMES THAT I MIGHT NEED IT ??”

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Posted 3 years ago

Hello, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. We would love to discuss this further with you. To confirm, the Excess process is now automatic, when we receive confirmation from the insurer that the policy has been purchased and validated, we will issue the policy to you. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 3 years ago

Go.compare.com is rated 4.6 based on 38,892 reviews