“I have to say I have never had an issue. I have only ordered twice (case of wine, and Jewellery), however, both were an excellent price, as described, of good quality and both arrived quicker than the maximum expected time I was given. I can see others have had issues but from my perspective none have been experienced.”
“Ordered some Oral B tooth brush attachments on the 9th November, still not received them. I've contacted customer services, they said wait a few more days. It has now been over a month and I have put a complaint and claim in through paypal. They contacted me then saying they could no longer help me as I had put a complaint in. However, if I removed the complaint, they would look at my case again. Personally I think they are very poor in all departments and I definitely will NOT be using them ever again.”
“Ordered a goose down duvet on the 8th Nov still not received it. Tried a few times to get through to customer care but was put on hold for ages, got through eventually but it was a waste of time. I emailed them and was told to wait a few more days then get back in touch with them. Ive phoned a couple of times again once on the phone for 14 minutes then it was 25, never got through.Trying to get a refund but finding it very difficult, would not recommend them.”
“This is honest, unlike everybody else I actually received my items earlier then expected.
However,!!!!!! I chose to get the mystery bags, I advise don't buy them unless you like LED tea lights ect... I was expecting headphones or something a bit more useful.
Very unhappy with the choices they send out”
“I ordered playmats July 2nd, still haven't arrived after emails and a phone call, with them assuring me the company would be in touch, never did!!! I haven't heard anything in response to my emails, just want my money back now!!!! As the child I was buying them for has had his birthday and will probably be eighteen by the time they arrive!!!!!”
“I have bought many items over the past couple of years and saved a lot of money. Had 2 issues with suppliers but Gogroopie helped to resolve. Overall very happy with items and holidays purchased. Keep up the good work!”
“unable to find customer care in this company, its ok buying goods the problem comes when you return faulty goods .Help number rings and rings
you might be waiting 10 mins and then you ring again but its still unresponsive.After feeling frustrated you e mail the company, but that
would take about a week to reply. After about a week and half you may
receive a return slip. After about another week and half you may receive
your money back . It took about one month to complete, good customer
service ? I was so frustrated with the whole episode I contacted Watch Dog.
I would NOT BUY from this company again.”
“Very happy with my recent Hotel voucher. All went smoothly and entirely hassle free. Hotel staff were eager to please and treated my wife and I as if we had booked & paid them directly. Have used GoGroopie a few times and have been pleased with the discounts and service each time.”
“Can't fault them for service. My item arrived within 2 days, when it stated it could take up to 15 days. Product is for my son, so will let you know how it performs when I give it to him for xmas”
“Ordered play mats. Not arrived after 21 days. Contacted GG. They said they had been in contact with retailer and said they would get them to ring me in 7 days. Guess what. No phone call and still no item. Have emailed GG 5times now and no one responds. Awful company to deal with, with no interest in the customer. Will never buy from these people again and advise you to avoid at all costs.”
“Brilliant tablet! Got the kids one for my little one, keeps her busy while I can have some me time and bought one for myself which came with a keyboard case, use everywhere as a laptop!”
“Purchased from this company many times over the past couple of years and have generally been happy with the experience. I'm a big fan of discounts so this site works for me!”
