Name: GoGroopie
Rating: 2.63

“Deals are good, but it is impossible to contact them if you have a problem. Don't answer phone and DO NOT reply to emails.”

Helpful Report

Posted 7 years ago

Hi, If you have a customer service enquiry regarding a purchase then please email support@gogroopie.com or you can call us on 0203 474 0107 between 10am and 4pm Monday - Friday and our Customer Service Team can assist you. We can see that a member of our Team has already contacted you by email and we await your confirmation. Kind regards, GoGroopie

Posted 7 years ago

“from the 18th of July I ave bee waiting for a answer from you ,with no response ,,,,all i can say you rubbish at business”

Helpful Report

Posted 7 years ago

Hi, Sorry to hear about the issue with your order. Our Customer Service Team has contacted you by email (support@gogroopie.com) to assist you further. Regards, GoGroopie

Posted 7 years ago

“so sorry but it,s not just the 18 of July,,,it is that i made 3 orders with go groopie before,and nothing come of et,,,i thing you are gioching with honest buyers ,,no more thank you”

Helpful Report

Posted 7 years ago

Hi, Sorry to hear about the issue with your orders. You had not redeemed a voucher, so no order was placed with the merchant. We have contacted you by email so our Customer Service Team can assist you further. Kind regards, Adam GoGroopie

Posted 7 years ago

“I ordered a jumpsuit through this company, when it arrived it was awful, stitching all come apart, cheap material and unable to find contact details for the company I purchased it from, so angry. Not happy”

Helpful Report

Posted 7 years ago

Hello Tina, I am sorry you are unhappy with your order. Please contact our customer support team at support@gogroopie.com so we can assist you with returning the item to the merchant. Kind regards, GoGroopie

Posted 7 years ago

“I ordered toilet and kitchen rolls for £19.99. The order was placed then billed to pay pal on 26.6.16 It stated the order could be despatched any time up to 30.7. It never arrived and they say I must pay extra p/p as the order was never placed. Trust me it was otherwise I would not be in this position whereby they now say I`ve passed the 14 day refund cut off. Hang on, that was bound to happen if it takes over a month just to send the order out. The consumer protection law 2015 states you are entitled to a full refund within 14 days of receipt of goods. They are being very pig headed about this and make it clear I can only have a voucher. I have passed this on to pay pal and go groupie want me to drop the claim or I won`t get the voucher I don`t want. I think they are trying to blackmail me out of my £19.99. I have put the word out to friends to avoid this site as there are too many bad reports about it on social media.”

Helpful Report

Posted 7 years ago

Hi, Sorry to hear about the issue with your order. We can confirm that our Customer Service Team have contacted you by email via support@gogroopie.com to assist you further. Kind regards, GoGroopie

Posted 7 years ago

“i made and spayed with Pay Pal ,,29.99.+9.99 trp for 12 bottle of Italian merlot wine on 16th July and am steel waiting for dispatch number ,so is Pay PAL ,,and i bin told from them no number ,,they cant relish the money,,,that make ,,bad for you,, hanser back pleas ........”

Helpful Report

Posted 7 years ago

Hi, Sorry to hear about the issue with your order. We can confirm that our Customer Service Team have contacted you by email via support@gogroopie.com to assist you further. Kind regards, GoGroopie

Posted 7 years ago

“I ordered a set of headphones 1 month ago & they never arrived. I contacted both the merchant & gogroopie but neither got back to me so I decided to ask PayPal to refund my money, it was only after that I got a response from both merchant & gogroopie, the merchant reckons he sent it and it got lost but then he asked me to supply my address again! I told them I just wanted a refund so I am still waiting for PayPal to refund me apparently it takes 7 days. Never again will I use gogroopie..”

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Posted 7 years ago

“I ordered a virtual reality headset 2 months ago the item did not arrive as promised. I rang up go groopie on the 13/7 they said they will chase up the merchant who should be in contact with me in 7 days to no avail. Lady I spoke to adv they sent them a email on the 13/07 but have had no response if I would like them to chase them up or they can issue me a refund. I went for the refund. First & last time I will order. I really dont recommend using go groopie use them if you dont want your item to arrive. Better to use Groupon your goods actually ARRIVE on date given not like go groopie. I will never use them again and will tell all my friends not to. Very poor although I have to say everytime I have rang go groopie the customer service staff have been very professional, polite and understanding.”

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Posted 7 years ago

“Very bad company lack of communication when items don't get delivered. No communication at all with the companies my orders were supposed to be from so glad I finally got a refund.”

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Posted 8 years ago

Hi, We can see that our Customer Support Team has contacted you via support@gogroopie.com to assist you. Kind regards, GoGroopie

Posted 8 years ago

“I bought a voucher for a U neck at the end of November 2015. The device was faulty and was sent back to the merchant in Spain. Although I have now had my refund the return postage for sending this to Spain is still outstanding. I have bought several items via GoGroopie and this isn't the only complaint I have had to make when things go wrong. Never again!!!!!”

Helpful Report

Posted 8 years ago

Hi Margaret, Sorry to hear about your issue. So we can assist you please contact us with your voucher code at support@gogroopie.com or you can call 0203 474 0107 between 10am - 4pm Monday to Friday. Kind regards, GoGroopie

Posted 8 years ago

“Atrocious company, badly let down on delivery and still waiting for the refund. Don't touch with a barge pole.”

Helpful Report

Posted 8 years ago

Hi, Sorry to hear about your issue. As advised your refund can take between 5-10 days to process depending on your card issuer. Our Customer Support Team has contacted you via support@gogroopie.com, but if you have any further questions you can call us on 0203 474 0107 Kind Regards, GoGroopie

Posted 8 years ago

“Go Groopie allowed the voucher I had bought for friends to be cancelled by them - against data protection”

Helpful Report

Posted 8 years ago

“I bought a voucher for dinner bed and breakfast for friends as a gift. When they called the location, the merchant told them they had withdrawn this offer some months ago and Go Groopie had been told multiple times. When I asked for a refund and compensating for fraudulently taken my money in exchange for a deal that had not been available for months, I was issued store credit. I asked for my money back which in their own terms I am entitled to. When I emailed again explaining I want my money back not credit, I got the same response saying I had already had a credit refund. I have emailed again, stating my statutory consumer rights , quoted their own terms and conditions to them and I am still 79.00 worse off, no gift and nothing to show for it. This is illegal and I am furious. Noone is reading what I have to say , I keep getting the same response " I can see you have had a credit refund" !!! I WANT MY MONEY REFUNDING - ITS MINE.”

Helpful Report

Posted 8 years ago

Hi Kathryn, We can see that you are currently being assisted by our Customer Support Team. Your cancellation request falls outside of the 14 day Cancellation Policy, so you are entitled to a credit refund. However, after speaking with the merchant they have confirmed that they have not advised anyone that they are no longer working with us, so you are able to use your voucher to make a booking with them. Please let your Customer Support Adviser know what you decide and they can help you further. Kind regards, GoGroopie

Posted 8 years ago

“I ordered a steam mop at the end of February and it still hasn't arrived. Have had and endless correspondence with go Groopie with them saying they were emailing the company and awaiting a response. They then said four weeks ago it would be delivered by the end of tbe following week (the end of april) it still hasn't arrived. I have emailed again and they told me to wait another seven working days. I am having to wait over two months for my product and it still isn't here.”

Helpful Report

Posted 8 years ago

Hi Sarah, Sorry to hear about your order. Our Customer Support Team has contacted you via support@gogroopie.com to assist you. Kind regards, GoGroopie

Posted 8 years ago

“Absolutely shocking. Voucher doesn't work. Will not answer calls. Emailed them multiple times and they have accused me of never sending them and email. Have carried out confirmation emails to other people and they are all received fine. Still not got this sorted. Do not do business with them.”

Helpful Report

Posted 8 years ago

Hi Mathew, Thank you for sending us your PayPal receipt. We were able to use this to locate your voucher which we have forwarded to your Gmail account. Vouchers are sent automatically to the email address you provide upon purchase and can be accessed at any time through your GoGroopie account. If you cannot find the voucher in your inbox it could have been filtered, so please check all mailboxes. It seems in this case that you asked for the voucher to be sent to your Hotmail account which we did not have on file, rather than the Gmail account you were using to contact us. Kind regards, GoGroopie

Posted 8 years ago

“Non receipt of goods - one week to get a reply to emails! Ordered the 80 bumper pack of toilet rolls on 14th February. It is now the 14th of April and I still don't have them. Have had two emails from gogroupie following my contact with them. I wait a week each time for a response. I have asked for a refund and again, awaiting response. Won't use them again.”

Helpful Report

Posted 8 years ago

Hi Geraldine, Sorry to hear about your order. We have contacted you via support@gogroopie.com to assist you. Kind regards, GoGroopie

Posted 8 years ago

“I purchased two holiday wallets from a company called Fizzy Peach , only one arrived and that was damaged . Tried getting in touch with them but no surprise there's no phone number . The company is run by a Joanne Pagnell . Tried to ring the go groopie customer care number but again no surprise NO answer !!”

Helpful Report

Posted 8 years ago

Hi Linda, Thank you for contacting us. We can see that you only redeemed one of your vouchers, which is why you have only received one order. We have contacted you by email via support@gogroopie.com with the unredeemed voucher code. We are sorry to hear that your item was damaged in transit. We have also sent you instructions on how to return the item to the merchant for a refund or replacement. You can contact our Customer Support Team on 0203 474 0107 between 10am - 4pm Monday to Friday. Kind regards, GoGroopie

Posted 8 years ago

“Ordered and paid for my goods but not received. Chased through customer service said they would send out another set as the first must be lost in the post. The second set has not arrived and I have been told my customer service that it's highly unlikely 2 sets to have gone missing, well I've received zero! Asked customer service when and how the 3rd set has been sent and not heard anything. I will be contacting my credit card company to try to retrieve my money. Avoid!”

Helpful Report

Posted 8 years ago

Hi Andrea, Sorry to hear about your issue. In order to contact the merchant to resolve the matter can you please contact us via support@gogroopie.com so we can assist you. Kind regards, GoGroopie

Posted 8 years ago

“Terrible customer care this is the second item I have ordered that after a number of weeks still not arrived. The first item after chasing it up with them a number of times I eventually got a refund but I really wanted the item I ordered. Again I am currently chasing up another item and all customer care do is tell me the supplier will email me within the next 7 days only for the email never to arrive. I think it is just to keep me quiet for a week and hope the item arrives in the meantime. Had to chase customer care up again this morning it is now 6 weeks and still no item. If they have run out of the item I wish they would just tell me honestly.”

Helpful Report

Posted 8 years ago

Hi Margaret, Sorry to hear that you have not received your order. The merchant has been informed of the issue and they have requested a maximum of 7 days to investigate the matter and contact their courier. The GoGroopie marketplace connects millions of buyers to thousands of sellers throughout the UK. Your purchases are protected through GoGroopie as we do not release your payment to the seller until you have received and are happy with your items. Our Customer Support Team are looking into the delay and we apologise for any inconvenience caused. We have contacted you via support@gogroopie.com to assist you further. Kind regards, GoGroopie

Posted 8 years ago

“I ordered from them on two occassions and haven't received both items despite contacting a member of staff due to being unable to retrieve the voucher code etc. Not impressed in the slightest.”

Helpful Report

Posted 8 years ago

Hi Malama, We can see that you have not redeemed your vouchers with the merchants as per voucher instructions. We have contacted you via support@gogroopie.com to assist you further. Kind regards, GoGroopie

Posted 8 years ago


Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email

GoGroopie Reviews