Name: GoGroopie
Rating: 2.63

“I have still not received the child's tablet that was ordered on 22 September the merchant bazaar-me keep saying they have sent it Then a replacement. this has not arrived don't think it is going to either just a con by bazaar -me go groopie should sort this out with the merchant and make good the orders I will be asking for a refund”

Helpful Report

Posted 7 years ago

Hi, Sorry to hear about the issue with your order. Our Customer Support Team has contacted you by email via support@gogroopie.com to assist you. Kind regards, GoGroopie

Posted 7 years ago

“ordered and paid for 2 items the same. paid 2 lots of delivery charge only to have 1 item delivered. been chasing the co who sold the item and gogroupie and it would seem that even go groupie cant get an answer from the vendor. When I looked on the net seen that there was similar problems with the vendor so fetl that gogroupie should have stopped selling on their behalf.”

Helpful Report

Posted 7 years ago

Hi, Sorry to hear about the issue with your order. The merchant ha confirmed that your order has already been dispatched to you and will be with you shortly. Our Customer Support Team have emailed you to advise on delivery. Kind regards, GoGroopie

Posted 7 years ago

“ordered a kids android tablet on the 23rd of September and it still has not arrived I've messaged go groopie and the supplier bazaar all they keep saying is that it will be with me in coming days I ask what that means and just get the same email back it's a joke money wasted going to have to go out and buy a tablet again but from a proper vender I have asked about a refund but that email just got ignored and had no reply do not use go grot it is a scam”

Helpful Report

Posted 7 years ago

Hi Danielle, Sorry to hear about the issue with your order, which will be investigated. The merchant has confirmed your order in in transit and should with with you shortly if not already. Our Customer Support Team has emailed you directly. kind regards, GoGroopie

Posted 7 years ago

“I ordered 3 X mermaid tails, they are nothing like picture or as described. I want a refund and the company are refusing to refund my money! Emailed GOgroupie - getting no where!! Do not use!!!”

Helpful Report

Posted 7 years ago

Hi, Sorry to hear that you have ordered the wrong size items. We cannot locate any emails from you, so please send all details to support@gogroopie.com so we can assist you with returning your items. Kind regards, GoGroopie

Posted 7 years ago

“I order a kids tablet on the 1st of October I was charged twice I emailed go groopie and they refunded one voucher. But I am still waiting I have emailed bazaar and gogroopie but heard nothing from either company”

Helpful Report

Posted 7 years ago

Hi, Sorry to hear about the issue with your order. Our Customer Support Team has contacted you by email via support@gogroopie.com to assist you. Kind regards, GoGroopie

Posted 7 years ago

“I am another person who is awaiting a shark tail blanket. I have tried calling and emailing both GoGroupie and the merchant but the emails are either ignored or I am sent a standard response that does not help in the slightest. I am furious now. I think GoGroupie is a con and I will never be ordering from them again. I just wish I had read this website before ordering.”

Helpful Report

Posted 7 years ago

Hi Jo, Sorry to hear about the issue with your order. Our Customer Support Team has contacted you by email via support@gogroopie.com to assist you. Kind regards, GoGroopie

Posted 7 years ago

“Hi I purchased a shark tail blanket on 27th September and mermaid blanket on 30th. I have not received either. I have emailed the vendors and called but no response and emailed yourself. I am disgusted with the service and believe it to be a scam. Will someone please contact me and refund all my monies.”

Helpful Report

Posted 7 years ago

Hi Emma, Sorry to hear about the issue with your order. Our Customer Support Team has contacted you by email via support@gogroopie.com to assist you. Kind regards, GoGroopie

Posted 7 years ago

“Wish I had looked at this website before ordering! Ordered kids tablet - told 3 friends to order but no-one has received yet. My voucher had gone into my junk so I have ordered after the others (and when I contacted customer services I did receive a reply next day but by then I had sorted it myself.) 2/3 friends have asked for a refund but not heard anything as far as I know. Guess I need to get a refund as well.........”

Helpful Report

Posted 7 years ago

Hi, Sorry to hear about the issue with your order. Our Customer Support Team has contacted you by email via support@gogroopie.com to assist you. Kind regards, GoGroopie

Posted 7 years ago

“Having purchased a watch from noah van kendor as a present for my husband, we've been trying unsuccessfully to get either a replacement or refund from either the vendor or go groopie, dispenser numerous emails and telephone calls we are still no further forward, so if anybody is thinking about buying a watch from this vendor please please beware,this vendor has the worst customer service we have ever experienced, and on that basis we will never purchase anything from go groopie again. Disgusted buyer.”

Helpful Report

Posted 7 years ago

Hi Tracey, Sorry to hear about the issue with your order. Our Customer Support Team has already contacted you by email via support@gogroopie.com to assist you with your return. Kind regards, GoGroopie

Posted 7 years ago

“I have been waiting for a refund on an item incorrectly sent for Three months! This was returned through their own courier and I can't honestly see what the problem can be. After sending a dozen emails and getting excuses,I have given up. Buy your goods elsewhere...Not recommended!”

Helpful Report

Posted 7 years ago

Hi, Sorry to hear about your issue. Our Customer Support Team has contacted you by email via support@gogroopie.com to assist you further with your return. Kind regards, GoGroopie

Posted 7 years ago

“My junk mail folder is overloaded every single day with rubbish from Go Groopie. Everyday I block the email addresses that the rubbish comes from but then they just use different ones. This has been going on for weeks. I don't know what this company is and did not join this company or sign up for their emails.”

Helpful Report

Posted 7 years ago

Hi Louise, Sorry to hear about your issue. You have been removed from our mailing list. You can click 'unsubscribe' at the bottom of emails you no longer wish to receive to unsubscribe yourself, or through your account settings. I can confirm that all our offers come from the same email address. Kind regards, GoGroopie

Posted 7 years ago

“Sent completely different goods to what I ordered. Asked for a refund and had to go through so much hassle to get this. I constantly emailed to ask for the goods to be returned (I was not paying for goods I had not ordered to be returned). Eventually got my refund after a month and then had to wait a further month and half to confirm I was disposing of the goods. I kept being asked to give the merchant 7 days. Terrible customer service I will not use or promote GoGroopie to anyone. Not even sorry we got it wrong.”

Helpful Report

Posted 7 years ago

Hi, We are sorry to hear that you were not happy with your order. We can see that our Customer Support Team assisted you with your return and and that your full refund was issued to you on 20/9/16, 14 days after you first contacted us. Kind regards, GoGroopie

Posted 7 years ago

“Bought a voucher for a pair of Bose sports earphones from these. Redeemed the voucher but it took almost 2 months for the goods to turn up. I was away at the time when they arrived so only recently tried them. Let's just say the build quality isn't that of Bose. Have spoken to Bose who have strong suspicions that they are fakes. The retailer is Gadget Gift Store, and you are unable to google a phone number for them. Trying to call Gogroopie and the phone just rings and rings, even though they are apparently open from 10-4. I will be contacting Trading Standards about both of these companies! I wouldn't touch them with a barge pole any more!!!”

Helpful Report

Posted 7 years ago

Hi Andy, We received an email from you yesterday advising that your complaint has now been resolved? We are sorry to hear that you were not happy with your product. This issue is now being investigated. However, we can confirm that all items are tested and relevant documents of authenticity and safety are acquired and inspected before any deals appear on our website. You can contact our Customer Support Team on 020 3474 0107 from 10am - 4pm Monday to Friday or email support@gogroopie.com if you require any further assistance. Kind regards, GoGroopie

Posted 7 years ago

“After waiting 6 weeks for delivery the blouse ordered is of such poor quality it look like it's been made by a child. Stitching not caught leaving open gap on the sleeve, overlocking very rough and cotton not trimmed off the buttons. There was no invoice or returns address included in the parcel so it looks like I suck with it. Be very aware before you order from GoGroopie.”

Helpful Report

Posted 7 years ago

Hi, We can see that our Customer Support Team has responded to you by email via support@gogroopie.com and your voucher successfully cancelled with the merchant and a refund has already been issued. Do not hesitate to contact us if you have any further questions or require any assistance. Kind regards, GoGroopie

Posted 7 years ago

“Sold city breaks with no availability and struggling to get a refund. Please be careful with this company, shop elsewhere, customer service isn't good, SHOP ELSEWHERE!!!!!”

Helpful Report

Posted 7 years ago

Hi, Sorry to hear about your issue. We are not able to locate your voucher or an email from you with the details provided. Please send an email to our Customer Support Team using support@gogroopie.com referencing your voucher code and contact details so they can assist you. Kind regards, GoGroopie

Posted 7 years ago

“Be very careful of this company”

Helpful Report

Posted 7 years ago

Hi, Sorry to hear about your issue. We are not able to locate your voucher or an email from you with the details provided. Please send an email to our Customer Support Team using support@gogroopie.com referencing your voucher code and contact details so they can assist you. Kind regards, GoGroopie

Posted 7 years ago

“Biggest con going don't b fooled”

Helpful Report

Posted 7 years ago

Hi Jemma, We can see that you have not redeemed your voucher with the merchant, so no order has been placed as yet. Our Customer Support Team has been in touch by email via support@gogroopie.com to assist you. Kind regards, GoGroopie

Posted 7 years ago

“Useless is being kind to them. Bought a holiday voucher, when I tried to book, surprise, surprise the dates I wanted were not available - unless I paid another £60 each. When I said I'd have refund, suddenly it was available, but arrive at hotel gone midnight and fly back at 7am. Eventually promised a refund on the card I paid on in 7-10 days. Initially wanted to credit gogroopie account. 20 days later no refund and no reply to email. Bank are going to refund money. Wouldn't recommend them to my worst enemy.”

Helpful Report

Posted 7 years ago

Hi, We can see that our Customer Support Team has responded to you by email via support@gogroopie.com and your voucher successfully cancelled with the merchant. Please note that travel deals are subject to availability. Do not hesitate to contact us if you have any further questions or require any assistance. Kind regards, GoGroopie

Posted 7 years ago

“Ordered electric toothbrush heads. Took money. Not received goods. Second time this has happened. Won't use for goods again”

Helpful Report

Posted 7 years ago

Hi, We have been informed that you did not redeem your voucher with the merchant, so no order had been placed. Our Customer Support Team has contacted you by email via support@gogroopie.com to assist you with successfully placing your order. Kind regards, GoGroopie

Posted 7 years ago

“I purchased a voucher in July 2016 for my daughter and her husband to attend the Jongleurs comedy club. When they tried to book the club they couldn't get through and after doing some detective work found out that the club in Scotland had closed months before this offer was advertised. I have called on numerous occasions hanging on for ages everytime I tried to contact, eventually got through and was advised someone from another department would contact me, I watied and waited no call back, called again the next day where I was informed they were looking into it. Still no call back, called again where i was advised they would credit into my account, no way I won't be using gogroppie ever again, I requested my money back where I was then infomred they would need to contact the sellers, again I waited and had to call them, I was told the money would be back into my account in 7 days, 7 days passed and no money received, I called again to be told it had been a mistake and would go in in the next 48 hours.. Still waiting..... I will never use go groopie and will advise all my family and friends of the same.. Their customer service is non existent.”

Helpful Report

Posted 7 years ago

Hi, If you have a customer service enquiry regarding a purchase then please email support@gogroopie.com or you can call us on 0203 474 0107 between 10am and 4pm Monday - Friday and our Customer Service Team can assist you. We can see that a member of our Team has already contacted you by email and we await your confirmation. Kind regards, GoGroopie

Posted 7 years ago


Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email

GoGroopie Reviews