“unable to find customer care in this company, its ok buying goods the problem comes when you return faulty goods .Help number rings and rings
you might be waiting 10 mins and then you ring again but its still unresponsive.After feeling frustrated you e mail the company, but that
would take about a week to reply. After about a week and half you may
receive a return slip. After about another week and half you may receive
your money back . It took about one month to complete, good customer
service ? I was so frustrated with the whole episode I contacted Watch Dog.
I would NOT BUY from this company again.”
“Ordered play mats. Not arrived after 21 days. Contacted GG. They said they had been in contact with retailer and said they would get them to ring me in 7 days. Guess what. No phone call and still no item. Have emailed GG 5times now and no one responds. Awful company to deal with, with no interest in the customer. Will never buy from these people again and advise you to avoid at all costs.”
“Very poor service. Take your money and cancel orders. Ages for refund and post and packaging payment goes to another company making it hard to get that refunded. Love the way they write their own positive reviews on here! Avoid this company like the plague.”
“I wish I had read this before I had bought 3 gifts for my family for Xmas , spent nearly £150 that includes the postage and not received any of the items , I am going to try to get my money back from paypal”
Hi, Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order. Kind regards Go Groopie
“Very poor customer care. ordered a camera 02/10/2015 after 2 weeks not delivered asked for update no reply so started procedure with Papal for refund, GG then responded persuading me to withdraw PayPal claim as supplier will deliver within a few days after another 2 weeks still not delivered. Contacted GG again they said would contact supplier. I asked for refund but GG insisted on asking supplier again. I looked into feedback for supplier "Blacksquare" they have bad feedback. after a few days GG agreed to refund but will take 14 days, WHY SO LONG? still waiting despite several emails. Also GG has vast inflated "Original Prices" on their offers.”
Hi, Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order. Kind regards Go Groopie.
“Ordered product in June for daughters birthday. Finally received in October - quality inferior. Due to lateness of product have been requesting refund for over 4 months and still waiting. Avoid this company - they use delaying tactics all the time and it is obvious they do not value their customers.”
Hi, Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order. Kind regards Go Groopie.
“I have had nothing but the runaround from this company. Spend nearly £100 pound on two items and not received either. Would not use them again and if I don't receive my money I will be on line asking for help. I am a pensioner and 71 years old and can't afford to lose this amount of money”
Hi, Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order. Kind regards Go Groopie.
“I've been waiting for my item since 19 October 2015 and I'm still waiting keep being fobbed off. I wouldn't use this site again and strongly advice other people to do the same very very poor service”
Hi, Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order. Kind regards Go Groopie.
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“Used this discount group to buy a few "bargains". The first 2 were good. After that it went downhill rapidly. Goods didn't arrive at all - I was given credit - NO REFUNDS.
So used the credit totally buy something else; totally wrong goods delivered. Customer "Service" are very difficult to contact & not at all helpful. Decided to cut my losses and lose the money - not something I often do, but almost impossible to do anything else
AVOID AT ALL COSTS”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“Have waited 5 weeks for my problem to be sorted, they lost my payment and despite sending proof from my bank they still have not still sent my goods. They are in my eyes stealing my money. Very poor accounts system and I won't give up until a refund or the goods. They have lost any further business from me or my family.”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“Forget customer service it is non existent with this company they send you wrong item but it is your fault and also you are expected to pay to return when it is actually their responsibility to collect when it is their mistake I will never buy from this company again”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“Very dissapointed with Customer Service. Ordered product to be told the code was not valid. Four weeks later, multiple phone calls to go groupie but no promised return calls in desperation I contacted the supplier myself who after a single call and one email sorted the problem and the product is now ordered.
I will never use Go Groupie again and would do my best to convince others to try elsewhere!”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“Got a voucher for hedge trimmer . Went to but it same day and voucher had already expired.and I was unable to order the item.£59 was taken from my credit card .when requested a rebate was told the voucher was not taken as i had not paid postage. After weeks of e mailing still have not received my money back.”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“Placed order, sent me invalid coupon code.
Never responded to email complaint.
Eventually got through to customer service who eventually agreed to cancel and refund payment.
Serveral further calls to chase refund, still waiting after 3 weeks.
Avoid gogroopie at all costs...
Very poor service... Inept staff.”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
