“The process of buying leave the customer in a very vulnerable position. As a customer you have to pay to receive a voucher which you redeem with the supplier. As a customer you cannot choose who you buy from, when the item will be delivered and what looks like a deal usually has a large cost for posting which may spoil the deal value. My experience has been that the devices recieved as of sub standard and usually need to be binned and this is a good way to off load the devices. Services side is good but on slae of devices ... this is not the way to buy. Be careful ... I was diappointed and will not use this site to buy devices.”
“Bought a voucher from this place got my product from another it was an electric product and went to charge it and the plug exploding in my face, now this was a present for my little boy for Xmas and could of easily of blown up in his face, now I've emailed this company on meny occasion and have never got back to me and the other company did repily but only cause they thought I had brought straight from them, but when finding out I had brought the voucher from here did not repily anymore so now I am 70 pounds down and stuck with a product that does not work, so my advice is never buy from here and the other company is outstanding products, yer really I don't think so even said I was going to trading standards and I heard nothing back so please do not buy from here they rip you off :O”
“Very very very poor, STAY AWAY!!!!!! ordered something in November 2013 and after countless emails and reading other peoples reviews, got a contact number only for a answer machine to tell me they are moving office and not available till January, have tried again and telephone number now disconnected!!!!!!! Have recently reported to BBC Watchdog and have now reported them to my credit card company as i,m feed up with no answers. Today's date is 28th January and still no answers or goods. LEAVE WELL ALONE DO NOT TRADE WITH.........”
“This is the worst company I have had the misfortune to deal with. Items ordered in Nov for Xmas presents, paid for and caused upset for people I had told they would be getting, but I have still not received them to this day. managed to get a phone number off other disgruntled customers, only to be told the number was no longer available. Emailed 6 times and no reply.
Stay well away from these disgusting people, and report them to Trading Standards.”
“I had one voucher code that I paid for but which showed as an 'invalid code' every time I try to use it. I contacted 'GoGroopie' a few times and eventually they responded, stating that the supplier had been copied into the e-mail and that they should send me a new code... needless to say, I have never received a new voucher code!
I then had another voucher that I paid for and this time managed to order (£25.99 + £6.99 package) but has never arrived (3 months ago).
I have contacted 'GoGroopie' on LOADS of occasions since but haven't had a single response... my last e-mail was simply named "DOES ANYONE WORK IN YOUR COMPLAINTS DEPARTMENT?!?!?!"
In my opinion... they are absolutely rubbish and should be investigated by 'Watchdog'!!!”
“Wouldn't touch this company again with a barge pole. Ordered item in july last year which never arrived and still chasing them for a refund. Merchant wasnt any better as they never replied either. Couldnt stress strongly enough - keep away!!!!”
“Keep we'll away. Links on vouchers didn't work. Contacted support@ go groupie and got no response. Will need to try and get my money back via credit card company.”
“Ordered a product off the gogroopie website, and received a voucher code for it. I went to the companies website that actually sells the product, and there was no place for me to enter my voucher number. I emailed the company directly, to which I got no response (Not gogroopie's fault), so I decided to ask for a refund from gogroopie as it was within the 7days. Received an email back maybe a week later stating that they would refund my money within 7-14 working days. Still haven't received the refund, so emailed them again to which I have received no reply. I'm just glad it wasn't an expensive order. Steer clear of this company”
“DISGRACEFUL CONTACT YA BANK N TRY N CLAIM THROUGH CHARGEBACK I AM CURRENTLY IN THIS PROCESS OTHER THAN THAT THERE IS THE FINANICIAL OBDUDSEM OR SMALL CLAIMS COURT THEY WILL PAY THE COSTS EVENTUALLY I AM NOT STOPPING TILL I GET MY MONEY BACK !!”
“Absolute disgrace this company I ordered several items all for christmas gifts none arrived all charged for
I have sent numerous e mails requesting refunds do not answer to emails very very disappointed with the whole thing this has been going on since November I need a total refund for everything I have paid for wher do I go next”
“Cancelled an order on 24th December. Despite 4 emails and several phonecalls (with an automated message about moving offices so not available on the telephone)”
“I purchased a 9" android tablet on 28/11/13 and so far have not received it having paid. Also sent 5 emails to no avail infact the support site does not work and returns my emails. To my mind this is no way to run a business. Chris Simon”
“No product. No response to any emails. I contacted the product provider who asked go groopie to refund my money. 4months later still nothing. I did however leave a message on go groopie Facebook whos reply was be patient as they are very busy this time of year. 4 months later. Still nothing. And they blocked me from contacting them on Facebook. AVOID AND KEEP YOUR MONEY”
“Brought a voucher code item never arrived, emailed company and had no response. Trying to claim through paypal but still had no response even though claim has been escalated. Will never buy from them again”
“Ordered bracelet over a month ago money taken same day. No voucher no email nothing emailed about 10 times no response no phone number to ring wouldn't surprise be if the close business after Xmas,,, after robbing people of money. I paid on PayPal but don't know if I can get money back ... Do not use this company robbers”
“Have purchased a few things - all have been rubbish!
I am waiting for a refund on a christmas tree £ 30.00 & have emailed them 11 times with no response & phoned 3 times - but still waiting for my money back & as soon as I receive it ( IF I RECEIVE IT ) I will unsubscribe - I will never buy anything from this Company again”
“BEWARE!!! I ordered a restaurant voucher several weeks ago. The money was taken immediately, but the voucher has not been sent. I have emailed many times: no response. Have no idea what I can do to get the voucher or my money back”
