Glotech Reviews

Name: Glotech
Address: Unit 2, Soothouse Spring, St Albans, Hertfordshire, AL3 6PF, St Albans
Rating: 4.64

4.6 Rating 401 Reviews

93 %

of reviewers recommend Glotech

Company Reviews

Info

About Glotech:

Trading for over 40 years, Glotech sell all the latest kitchen appliances from the leading brands. With two high street appliance showrooms we take pride in our customer service.

Glotech also design and install fantastic kitchens and we have completed over 500 kitchen installs.

Please take a moment to read our customer's experiences and share your own.

We can be contacted by calling 0330 024 9093 or leaving a message on our website http://www.glotech.co.uk/contact/

Visit Website

Phone:

0330 024 9093

Email:

customers@glotech.co.uk

Location:

Unit 2, Soothouse Spring, St Albans, Hertfordshire, AL3 6PF
St Albans
AL3 6PF

Write Your review

Tell us how Glotech made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Glotech 5 star review on 30th April 2021

Mr M Bance

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was easy to book an engineer online to come within 4 days.Dean the engineer phoned before he arrived.Within a short period of time he had identified and fixed the problem with the Neff Dishwasher.He was friendly and explained what he had fixed.I would have no problem in recommending glotech and in particular Dean to friends.”

Helpful Report

Posted 3 years ago

“Our oven gave up the ghost and we were directed to Glotech. We telephoned on Tuesday and Gavin & Richard arrived Thursday lunchtime. They immediately detected the fault and rectified the problem within a very short time. We found both gentlemen very professional, polite and friendly. We could not fault them in any way and will make contact with them again should the need arise. We have no hesitation in recommending Glotech.”

Helpful Report

Posted 3 years ago

“Atrocious service and rudeness beyond comprehension. Barry is rude, arrogant and told me and my staff to "shut up and get lost" because we asked for a delivery to be on a different day that they suggested. I am an estate agent and our tenant is off on a Thursday. They would not accommodate and expected our tenant to be off on a Wednesday and to stay at home all day waiting. When we said not possible he went into a fit and verbally abused my staff. I went to his shop for him to continue the abuse that i have captured on video that is available for all to watch on this platform. STEER CLEAR OF THIS AWFUL BUSINESS.”

Helpful Report

Posted 4 years ago

“Not good.arrived to service fridge freezer .tried dragging to get to back.asked to stop various times ignored me kept dragging.when finished he looked at back(mind the freezer was full)I wanted to empty it still ignored me.he asked me to open bottom a d top doors welcome dozen eggs fell out no apology.after that I was convinced he didnt know what's wrong just wanted me to order new motor.i sIde no. FRIDGE freezer is still working.”

Helpful Report

Posted 4 years ago

“Booked an afternoon appointment and received an email confirming it. This was followed by a text to a mobile number "confirming" a morning appointment that I had not made. Couldn't get through to the misnamed "customer service" department on the phone to change it and they didn't reply to e-mails, so I had to change my arrangements to suit them. The engineer was very efficient, but I won't be using Glotech again.”

Helpful Report

Posted 4 years ago

“I have tried constantly to get in touch with glotec. No replies. I booked a fridge freezer repair. Engineer looked in freezer said you need a new part. Then charged me £101. Several days later I received a message to say ghey couldn't get the part. Would I like them to quote for a new appliance. You must be joking.!!!! Since then I have been unable to contact them . Except to say they hoped I was happy with my repair. Great way to collect money”

Helpful Report

Posted 4 years ago

“Booked an appointment on line , took the day off work , not even the curtesy of a phonecall to tell me they could not come on that day , just a text at 11am on the day which you cannot reply to. Waste of a days holiday, Rubbish service would not recommend to anyone.”

Helpful Report

Posted 4 years ago

“DY1 Booked an oven repair online. From start to end communication was excellent. Chris arrived early on the allotted day, quickly spotted the problem and ordered the parts. He arrived 4 days later, again early on the day and replaced the parts and tested the oven. He was polite, professional and very friendly. One happy customer. Would definitely recommend”

Helpful Report

Posted 4 years ago

Good morning, Thank you for taking the time to leave Glotech Repairs a review, we really appreciate and value your feedback. With regards to our engineer being late, thank you for letting us know and I will raise this with management that you were not called. I will be sure to pass this onto our friendly engineer and call centre team. Kind regards, Lauren

Posted 4 years ago

“The refrigerator delivery from Glotech was brilliant. These guys really know what they’re doing. They were able to get the new fridge through the front room window, and they took away the old fridge the same way. Super efficiency!”

Helpful Report

Posted 4 years ago

“Great Service from Glotech. Booked online. Attended to a broken cooker even when storm Eunice was raging! Attended when they said they would. Costs clear on emails. Great communication from engineer. Quick repair. Payment by card accepted. Gold star!”

Helpful Report

Posted 4 years ago

“Dean was very helpful and thorough in checking my oven and resolving the problem. He arrived on time and was friendly and polite. I thought the price was very reasonable, given that it includes a guaranteed return within six months with no charge if there is a further problem. I would certainly use this company again.”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren

Posted 4 years ago

“Phil and Calum who kindly installed our dishwasher were great. Efficient, timely, tidy and informative. Thank you both. Generally very smooth service from Glotech as always. Thanks”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren

Posted 4 years ago

“It took 5 weeks to get our washing machine fixed! The first time a repair man came to look at the machine took one week. After that, the new parts that were ordered were broken. Third time, 3 weeks later, the repairman with new parts did not turn up. The only notice we got was, he was unable to attend today!!! Another week later, after my parents waited in all day, the repairman, knocked on the door, couldn't manage to push the bell hard enough, so went away, thinking nobody was in! Finally, having had to take a day off myself, the repairman appeared and fixed the machine in 10 minutes. Five weeks to wait for a 10 minute job! Plus paying upfront means you can not go anywhere else. I will certainly not be using this company again.”

Helpful Report

Posted 4 years ago

“Gavin called today to mend my oven. Very efficient - called to let me know he was on his way, and did the repair job quickly. Very pleased to have my oven working again!”

Helpful Report

Posted 4 years ago

“Callum and Phil were very professional and friendly and carried out their task efficiently. Highly recommended!!!!”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for taking the time to leave us feedback, I am pleased to hear that you have had a positive experience with our services. Kind regards, Lauren

Posted 4 years ago

“Great service from Lee and Phil, the new machine was installed within 20 minutes. I would definitely recommend.”

Helpful Report

Posted 4 years ago