It took 5 weeks to get our washing machine fixed! The first time a repair man came to look at the machine took one week. After that, the new parts that were ordered were broken. Third time, 3 weeks later, the repairman with new parts did not turn up. The only notice we got was, he was unable to attend today!!! Another week later, after my parents waited in all day, the repairman, knocked on the door, couldn't manage to push the bell hard enough, so went away, thinking nobody was in! Finally, having had to take a day off myself, the repairman appeared and fixed the machine in 10 minutes. Five weeks to wait for a 10 minute job! Plus paying upfront means you can not go anywhere else. I will certainly not be using this company again.