“wanted to try and order locally this year to support local businesses. Ordered on the 12th and got a nice email saying I would get an email when dispatched. Nothing arrived by 20th so emailed company, again got email saying they would look into order. No delivery or further communication, so had to order off a well known next day delivery multinational company, and requested a refund. Still no communication and eventually present arrived on 24th. Shame I could not give it to the person.”
“Firstly - their gins were excellent. Sadly the customer service was non-existent. After not receiving an email telling me when delivery was to be made I tried getting in contact via email and phone with no response. Emailed marketing and received a bland reply then had to chase up again. Then out of the blue, delivery company emailed me to say delivery next day and then delivered the day before! Luckily someone was in. Then had message a week later asking for order detail so they could chase up. I understand how busy and possibly short-staffed during the Xmas period they may have been and I have now received an apology. Maybe I was just unlucky, will I order again? Mmmm have to think about that.”
“The product may be fine but the site is problematic and customer service is poor. It’s difficult to contact anyone and when you eventually find out how to no one gets back to you.”
“The products were fantastic and delivery well, and on time. The packaging was great and the overall "kit" was good. However, I was disappointed that the Expresso Martini kit did not come in a presentation box (which would have been nicer as a Christmas present). It didn't matter too much as I wrapped nicely, but this is the reason for the 4* not the 5* review.”
“Great service and delivery, especially given the time of year.
More inportantly, excellent whisky. I'm told the gin wasn't that bad either if thats your go too.”
“I bought the spiced rum and whisky for presents so can't comment on their taste but both recipients were delighted. Were delivered quickly and packaged very securely !”
