GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Station Road, East Sussex
Rating: 4.69

4.7 Rating 2,676 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Info

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

memberservices@motoringassist.com

Location:

Station Road,
Station Road
East Sussex
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In all dealings with customer services the staff have been excellent.”

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Posted 10 years ago

“I have heard from my friend and search on internet. They were claiming they are good. My first contact with customer services was also good. I am sure that they would be good in overall services”

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Posted 10 years ago

“We've had breakdown insurance with all the major companies but GEM come out on top every time for us. Our dealings with them have made difficult situations very simple. The staff are always helpful and kind, and we can recommend them.”

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Posted 10 years ago

“I have called on this breakdown service twice and have received exemplary treatment++++”

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Posted 10 years ago

“Very good service.”

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Posted 10 years ago

“I have only just joined but so far it was all very easy and straightforward so I have high hopes.”

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Posted 10 years ago

“The operator was very helpful and explained everything clearly, this was particularly useful as I was feeling quite ill at the time.”

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Posted 10 years ago

“It was a quick and fast service .”

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Posted 10 years ago

“Good customer service so far.”

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Posted 10 years ago

“Have used many recovery outfits before but always come back to GEM. They cannot be beaten for speed of recovery or quality of service. Top marks for GEM 10/10. Thank you.”

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Posted 10 years ago

“It was easy enough to take a recovery package but (if I understand correctly) I was a little disappointed that the "reclaim expenses" scheme only covers up to £70, when recovery can be more costly than this. . I should have studied the terms more closely.”

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Posted 10 years ago

Thank you for your review. Outside a 1/4 mile from your home address breakdowns are fully covered and you will receive a full refund of expenses. If you are at the home address or within a 1/4 mile, lock your keys in the vehicle, misfuel, had an accident or suffer theft or vandalism there is a limit of £70.00 reimbursement. We hope this offers clarification. GEM Customer Service Team.

Posted 10 years ago

“Good price, good product, easy to purchase, extremely competitive.”

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Posted 10 years ago

“Well,it was quick and simple to take out GEM breakdown, now let's hope the cover is good”

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Posted 10 years ago

“Pleased to give you some comments. Your application process is not transparent, as an applicant you are guessing what is going to be requested at the next step. give us a clue up front. I signed up up but was shocked to be told my paperwork/card would take 14 days to be delivered. In modern day this is astonishing. Finally, your app. Looks great but tried to download it on an Android phone. Wish I had not tried. Thirty minutes to find my phone throwing out app just makes me think again. I sill cannot download app to phone and probably never will. You need to fix this. Do it right or not at all. Hope the comments help”

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Posted 10 years ago

Dear Sir, Thank you for your comments. As you joined online, your documents are available online as soon as payment is made so there is actually no 14 day wait for ‘paperwork’ as you mention because your documents are available immediately. When you purchased your policy the notification actually said ‘You should receive your membership card(s) within 14 days.’ The membership card(s) is produced and sent separately by post, generally this will be received well within this period but you should allow up to 14 days for receipt. Thank you for raising this issue with regards the Android app. We hope to get a fix released for this as soon as possible. Thank you for your patience. GEM Customer Service Team

Posted 10 years ago

“Did everything online, quick easy and very reasonable. Thank you.”

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Posted 10 years ago

“It is a shame for yourselves that you don't provide a renewal of membership over the bank holidays as I have now become a new member. I am £30.00 better off because of this.....”

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Posted 10 years ago

“A good friend of mine suggested I try you He was right, good genuine firm and honest. thanks very much indeed.”

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Posted 10 years ago

“I have been a member for 22 years now, and on the rare occasions I have needed help, it was always there. Very quick and great service from the various garages sent to me. I have recommended GEM to friends, and a few have joined up.”

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Posted 10 years ago

“very easy to renew my break down cover online no problems instant cover thank you”

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Posted 10 years ago

“Brilliant service but giving new customers a discount over your existing loyal customers doesnt sit well and it time a loyalty discount was introduced to at least match the new customer pricing.”

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Posted 10 years ago

GEM Motoring Assist is rated 4.7 based on 2,676 reviews