Hi Clara. We're sorry to see this review. I believe we've since picked up your email and currently resolving your request but, if not, please email your Policy/Certificate Number to insure2drivefeedback@sabre.co.uk so we can assist further. Kind Regards.
“Awful service - well, NO service what's so ever! Paid my 1st payment, it said it failed - clearly it hadn't as the £352 left my account immediately. No email to confirm policy details, noone answers the phone. I've been calling for days, NOTHING. How can this legal? Please don't reply to my review asking for me to email policy details, I DON'T HAVE ANY TO GIVE. I have emailed customer services and insure2drivefeedback@sabre.co.uk PLEASE EMAIL ME TO DISCUSS THIS URGENTLY. How did you communicate with the company? YOU DON'T HAVE LIVE CHAT, NOONE ANSWERS THE PHONE OR EMAIL so how can you communicate with your company ... Answer: YOU CAN'T - AWFUL AWFUL !!!”
Hi Jo, We're sorry to see this review and the issues you're currently experiencing regarding payments. I believe we have since picked up your email and should be in contact with you soon to resolve this matter. Again, my apologies regarding this issue. Kind Regards.
“Tried to pay on website then message came up that something had gone wrong and to try again later which I did. Same message then discovered they’d taken payment twice. 48 hours later still no response to my emails and no refund. Appalling lack of customer service.”
Hi, we're sorry to hear of the issue you've experienced when attempting to pay for your policy. This is an issue which we are currently urgently investigating to resolve for any affected customers as soon as possible. In the meantime, if you haven't received any update regarding this, please email your Policy/Certificate Number to insure2drivefeedback@sabre.co.uk so we can assist you further. Kind Regards.
“It was not quite easy as we were calling customer care for several time and no one replied. Also in the website said the payment not has been done and we paid 2 times for the same insurance and 2 times the payment debited for the same account.”
“I filled the form on their website and paid the deposit money for my car but on the website, after i paid with my card details, it showed that it hasn’t been paid. It’s charged from my account already and I haven’t received any email from them 3 days. I have been trying to call them almost 4 days. No one is answering the phone. Customer service is very bad.”
Hi Nasan, we're sorry to see this review and the issued you have had regarding payments and lack of correspondence. If you haven't yet managed to resolve this issue, can you please email your Policy/Certificate Number to insure2drivefeedback@sabre.co.uk so we can look into this further for you? Kind Regards.
