iGO4 Reviews

Name: iGO4
Rating: 4.02

4.0 Rating 1,294 Reviews

76 %

of reviewers recommend iGO4

Company Reviews

Metrics

Info

4.0

Based on 1,294 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not very good and giving out information”

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Posted 4 years ago

Hi, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d be happy to send us a private message with your details, we’ll be happy to answer any questions you have. Thanks, Kathryn.

Posted 4 years ago

“Took out insurance and at the beginning I wanted to up grade my AA COVER the system in place would not let me, after emails back and forth I gave up.”

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Posted 4 years ago

Hi Ann, We would like to apologise for your negative experience with us. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Kathryn.

Posted 4 years ago

“Absolute shambles when trying to get things sorted”

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Posted 4 years ago

Hi, We’d like to apologise for your recent experience and are sorry to hear you were less than satisfied with the service. We would like to look into this further for you. If you would like to send us a private response with your details, we will be happy to investigate further. Thanks, Dylan

Posted 4 years ago

“You charged me a £30 fee for a declined payment! It is very unacceptable, I had a little problem with my bank account but yet you didn’t even call me to ask for the reason why! Instead you charged me a £30 fee for doing nothing!”

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Posted 4 years ago

Hi Denise, We would like to apologise for your negative experience with us. When a payment is missed our finance company apply a £30 missed payment fee as per the Terms & Conditions of the policy. We’d like to learn more about your specific situation. If you could send us a private response with your details, it would be greatly appreciated. Thank you, Dylan

Posted 4 years ago

“You got so much wrong during multiple calls to you when I was starting out on my policy. So much confusion and lack of clarity regarding documents I needed to send and how, and multiple long-length phone calls all for it to be resolved seemingly randomly”

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Posted 4 years ago

Hi Peter, We're sorry to hear you're unhappy with the experience you've had so far. Please can you send us a private response with your details and we can look into this for you. Thanks, Vicky

Posted 4 years ago

Hi Peter, We're sorry to hear you're unhappy with the experience you've had so far. Please can you send us a private response with your details and we can look into this for you. Thanks, Vicky

Posted 4 years ago

“Failure to respond to emails is my biggest complaint. I still await your response from an email sent over 5 weeks ago regarding my no claims bonus.”

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Posted 4 years ago

Hi Stewart, We're sorry to read this. Please can you send us a private response with your details and we can look into this for you. Thanks, Vicky

Posted 4 years ago

“insurance policy could have been laid out better and explained and the main copy could have been sent better”

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Posted 4 years ago

Hi, Thanks for taking the time to leave us your feedback. If you can send us a private response with your details we can go through this with you in more detail. Thanks, Vicky

Posted 4 years ago

Hi, Please can you send us a private response with your details and we can discuss this with you in more detail. Thanks, Vicky

Posted 4 years ago

“I had my car insurance at a very low price, the only positive here. I've never had to claim (ever), and recently changed cars. I called up to cancel my policy. Naturally we all agree to our insurance terms but don't necessarily remember the fees, or even predict having to cancel. So, when I asked to cancel, I found I was being stung for £75 admin fee (£75!!!). A quick google suggests that apparently this is one of the highest cancellation fees. The remaining refund I was expecting (4 months of the policy left) should've left me in pocket, if not for that exorbitant fee, so in fact I ended up owing them £8. I asked for a good will gesture waiver of the fee in exchange for not writing this bad review, to be told the manager said no because they only usually refund if they've made a mistake. The person on the phone then said "it sounds like blackmail" after I told them I would be leaving this review. The actual insurance alone I can't rate because I never had to claim. But the cost of cancellation alone and the unwillingness to write off £8, especially given that I've just thrown money at them and never claimed, only to be told "it sounds like blackmail" when I planned to leave a legitimate, factual review, leaves a bad taste. Cheapest insurer out there for the car I insured, but I guess you get what you pay for.”

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Posted 4 years ago

“Not impressed to be told that iGO4 would not be renewing our insurance - 7 hours before it expired on a Saturday night! Fortunately it was for home contents, not a car!”

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Posted 5 years ago

Hi, We are sorry to read this if you can send us a private response we would be happy to investigate this for you. Thanks, Vicky.

Posted 5 years ago

“Car coming up unishored”

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Posted 5 years ago

Hi Andrew, Please could you send us a private response with your details and we can look into this for you. Thanks, Vicky.

Posted 5 years ago

“No problems with this company!”

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Posted 5 years ago

Hi Owen, Thanks for leaving us a review. If there is anything you feel we can do better please let us know. Thanks, Vicky.

Posted 5 years ago

“Poor service regarding no claims proof”

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Posted 5 years ago

Hi Carly, We would like to extend our apologies concerning the issues you’ve had. If you would like to send us a private response with your details, we can discuss this further with you. Thank you, Vicky,

Posted 5 years ago

“After taking out my policy, I received an email requesting my husbands licence details as a named driver, I sent them in immediately as instructed, by downloading them on the website. Weeks later, I received an email to say I still hadn't sent them and that my husband would be removed from my policy and, as I was paying monthly, my payments would increase. When I contacted them, they said they would look into it and suddenly found that I had sent them, although still expected me to pay the admin charge for changing the policy....which I haven't paid! As they had already contacted the finance company, they agreed to contact them again and reinstate my original policy costs, but when I received an updated letter of payments, they were still higher than they should be. I have again needed to contact them and they agreed to sort this out but my most recent payment still hasn't been reduced, so I am going to be paying more than originally agreed. Far too much stress and hassle for simple car insurance cover!”

Helpful Report

Posted 5 years ago

Hi Marian, We’re sorry to read of your unfortunate experience: please be assured this is truly not our intention. We really do appreciate your feedback. If you’d be happy to send us a private response with your details, we’d like the chance to go over this with you. Thanks, Vicky.

Posted 5 years ago

“Insurance went up with no reason give”

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Posted 5 years ago

Hi Shawn, We would like to extend our apologies concerning the issues you’ve had. If you would like to send us a private response with your details, we can discuss this further with you. Thank you, Vicky.

Posted 5 years ago

“Non responsive to emails and messages sent via website. Very poor customer service and communication. My issue still isnt resolved.”

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Posted 6 years ago

Hi Charlene, Thanks for making us aware of this - we are sorry for the experience you have had. Please be assured that we take our customer service very seriously and would like to take the time to look into this for you. Please send us a private response with your details and we’ll be able to investigate. Thanks, Vicky.

Posted 6 years ago

“I make a quote online , the price is not same , as on quote .”

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Posted 6 years ago

Hi Nasim, We’re sorry to hear this. If you’d like to send us a private reply with your details, we can look into this for you. Thank you, Vicky

Posted 6 years ago

“I have been wiating on a call back or email since friday wich i think is very poor service this is not the first time this has happend”

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Posted 6 years ago

Hi John, We take all the feedback we receive seriously and would like to offer our apologies for the experience you’ve had. Please send us a private response with your details and we can look into this for you. Thanks Vicky.

Posted 6 years ago

“Worst insurance company I have ever dealt with. Wouldn't accept my ncb or my photo card licence after 3 attempts had the policy cancelled. Would not recommend!!!”

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(Car Insurance) - Posted 7 years ago

“This insurance company is as much a legalised cartel as the next one. WE ARE FORCED TO SPEND LARGE AMOUNTS OF MONEY ON THESE SHAM COMPANIES WHILST THEY MAKE UP THEIR OWN RULES AS THEY GO ALONG, BUT PLEASE, KEEP SPENDING. THE ECONOMY NEEDS YOU TO KEEP SPENDING. GO TO WORK FOR YOUR ENTIRE LIFE SO YOU CAN KEEP THE ELITES IN POWER.”

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(Car Insurance) - Posted 7 years ago

“Sick of having to print documents off myself! Such a faff and the company should just do it Pretty hopeless company no wonder they're so cheap they don't really provide any service”

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(Car Insurance) - Posted 8 years ago

iGO4 is rated 4.0 based on 1,294 reviews