Hi Vijaya!
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
It’s great to hear you find us efficient.
If there’s anything you need, just get in touch and let us know.
Thanks,
Brendon, Social Media Team.
Hi Louise,
Thanks for your review, we’re sorry you’re unhappy your policy was cancelled.
We normally cancel a policy when the conditions of your insurance haven’t been met. You should’ve received a few notifications in advance of the cancellation explaining why your policy was cancelled, including the date we’d cancel it from.
If you're still unsure about why this was done or need to discuss this further, please call the team on 0333 321 9801 so they can take a look at this for you. ~Theo, Social Media Team
“Been with them for 5 years, suddenly they “can’t” renew my insurance but will not tell me why. “It’s not on the system” there’s no explanation whatsoever why they can’t renew. Changed my car last month and they asked for an additional £45 to cover the last 2 months, I paid it with no problem. But now they can’t renew me, quick to take £45 but can’t renew. Why didn’t they tell me 1 month ago we can’t do it? Weird. Had no convictions, no accidents etc but still can’t give me an explanation. I go on comparisons sites and they are happy to offer new a new policy but again can’t renew my current one. Loyalty means nothing these days, all a scam.”
Hi Carolina,
Thanks for your review, we’re really sorry we couldn't offer you a renewal quote. We consider all your policy details when working out a price and on this occasion we’re unable to offer you one. Also, this doesn’t mean you’ve been refused insurance, so when you shop around, make sure you answer ‘No’ to that question.
We hope we can offer you a price in the future. ~Theo, Social Media Team
Hello Alastair, it's good to see that you got the customer service you deserved and that we could offer you a competitive price. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team
Hello Louise,
Thank you for your review, I'm sorry that the price wasn't competitive on your original policy. Hastings Premier is a higher level of cover than the Hastings Direct policy so the price can be higher at times on the former level of cover.
Thank you for insuring with us this year despite having the experience you did. ~Theo, Social Media Team
Hi Christopher!
Thanks for your review.
It's amazing to see you've given us a 4 star rating for our service and price.
Feedback is very important to us, so if you'd like us to forward this onto the relevant colleague, please contact us on Facebook or X (formerly Twitter).
Thanks,
Brendon, Social media Team.
Hi Nimish!
Thanks a lot for your review!
It's great to hear you found it easy to set up!
If you need any, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi Cheryl!
Thanks so much for taking the time to share your feedback!
It's great to hear you've received a high level of customer service, and that we were able to offer you a competitive price!
If you need anything, please get in touch.
Thanks,
Brendon, Social Media Team.
“You cancelled my insurance after 1 week. You informed me my score was low. I got the score up to 30 but you still cancelled. You are convinced I am using my phone while driving. I am using it for sat nav only. The telematics is through my phone and you think when I am taking a call while driving I am holding the phone which I am not. It is through blue tooth. I feel I haven’t been given a chance to show I am a good driver and I can’t convince you I am not using my phone other than for sat nav. As soon as I received my first low score immediately addressed all the areas that were coming up as issues but the phone use was consistently low and I am baffled by the fact that you still think I am using my phone. I have got my score up to 30 on the day it was cancelled. I rang to try and explain the situation but was told the insurance is being cancelled. I feel you have given me absolutely no chance of proving what a good driver I am.”
Hi Royston,
Thanks for your review, we’re sorry you’re unhappy your policy was cancelled.
We normally cancel a policy when the conditions of your insurance haven’t been met. You should’ve received a few notice emails and letters explaining why your policy was cancelled, including the date we’d cancel it from.
We’re sorry if you didn’t see these. If you think your policy was cancelled incorrectly, please call our YouDrive team or send us a message via Facebook or X (formerly Twitter).
Thanks,
Brendon, Social Media Team
Hi Terry!
Thanks so for much for your feedback. It's great to see you've given us a 5 star rating for our service!
Feedback is important to us, so if you'd like us to forward this onto the relevant department, please contact us on Facebook or X (formerly Twitter).
If you need anything, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi!
We're grateful for you taking the time to share your feedback.
We're delighted to hear you're happy with us, and the app!
If you need anything, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi!
Thanks so much for taking the time to share your review.
It's great to hear you've received good customer service!
If you need anything at all, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi!
Thanks for your review!
We're glad to hear we were able to resolve your issue!
If you need anything, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi Barry!
Thanks a lot for sharing your feedback.
It's great to see you've given us a 5 star rating for our service!
Feedback is very important to us, so if you'd like us to forward it on to the relevant colleague, please contact us on Facebook or X (formerly Twitter).
Thanks,
Brendon, Social Media Team.
Hi Janet!
Thanks so much for your review! We're delighted to see you've given us a 5 star rating for our website.
It's great to hear you found our website easy to use.
If you need anything at all, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi!
Thanks so much for taking the time to share your feedback.
We're so glad to hear we were able to offer you a competitive price and you're happy with the product.
If you need anything at all, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi Vanessa!
Thanks so much for sharing your review.
It's great to hear you found the process easy!
If you need anything at all, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi Andrzie!
We're grateful for you taking the time to share your feedback.
Thanks so much for the review!
We're glad you received good customer service.
If you need anything, please do get in touch.
Thanks,
Brendon, Social Media Team.
Hi Christine!
We're grateful for your review.
We're delighted to hear you found the website easy to use and we were able to offer you a competitive price!
If there's anything you need, please get in touch.
Thanks,
Brendon, Social Media Team.
