“Letter sent to renew car insurance. Unfortunately, Royal Mail delivered the letter later than the date in the letter gave me to renew insurance. I call Hastings immediately to explain and ask to kindly just pay the renewal fee - told it had been cancelled the same morning - I asked if I could please ask for some consideration because genuinely there has been a delay with the letter getting to my door. Told absolutely not, policy cancelled. I had to run an identical quote to be told it had gone up over £130 instantly. No compassion or empathy out of my control - I have always had letters every single year - told to check emails. Genuine unfortunate circumstance with mail, left with no insurance and begging them to just take my money. So upset with how I have been treated.”
Hello Samantha, I'm very sorry to read about the experience you've had. Looking at the policy reference, you provided I can see that a new policy is in place and started last month. I'm glad you were able to find cover for your vehicle following this. Going forward, we also send emails of the renewal quote, please check this as at times the postal service and strikes etc can mean that documents are delayed in coming through to you. ~Theo
Hi Trevor,
We're so pleased that you found us first class to use from start to finish.
We appreciate you taking the time to share your feedback with us. ~Carly
Hi Peter,
We're really pleased that you found us on confused.com and that the policy has covered all of your needs.
We appreciate you taking the time to share your feedback with us. ~Carly
Hi there,
Thanks for your 5 star review!
I'm glad we were able to offer you a competitive price and thank you for choosing to insure with Hastings Direct this year.
Thanks for taking the time to send us your review. ~ Tamera
Hi Arthur,
Thanks for your 5 star review!
We are so pleased that you found us good value for money. We're pleased to have you on board with us.
Thanks for taking the time to send us your review. ~ Tamera
Hi James,
Thanks for your 4 star review!
I am sorry to hear that you had difficulty making your payment to begin with. I'm glad that this has now been resolved. Thank you for choosing to insure with Hastings Direct this year. We're so pleased to have you on board with us.
Thanks for taking the time to send us your review. ~ Tamera
Hi Judith,
Thanks for your 5 star review!
I'm glad that you found our insurance easy to set up. We're so pleased to hear that you find our website very user friendly and made your experience simple with us.
Thanks for taking the time to send us your review. ~ Tamera
Hi Rosina,
Thanks for your 5 star review!
We're so pleased that you found our insurance straightforward to set up and that you find the website great. We're pleased to have you on board with us.
Thanks for taking the time to send us your review. ~ Tamera
“I was on a youdrive policy and received an email threatening to cancel my policy which i called up about and by that time my policy was already due to be cancelled by the provider and i had not been informed. the reason? i am a student and so when i drive i don't have a phone capable of Bluetooth so if i decide i want to skip a song i have to touch my phone screen (of which the phone is in a cradle). this absolutley nuked my driver score despite averaging 75%+ from the other categories my overall score became 20 which was apparently acceptable terms for cancellation which i still as of this moment haven't been informed about. while on the phone the lady serving me kept pointing out she was a new driver too but it almost feels like its being rubbed in my face as she tells me if i dont cancel in 20 days hastings will cancel and i will have to declare it to other insurers (jacking up my prices as a new driver). i will never buy from this disgusting supplier again and would advise any driver to steer well clear if you possibly can”
Hello Ollie, we're sorry to hear this. You can use your phone for maps/music as long as it’s fixed in a cradle. However if you touch the phone screen, even to change song, this will count as phone us, which is against the terms and conditions. Should you still require assistance, please reach us on Twitter @HastingsDirect or Facebook and we'll do all we can to help further. Alternatively, we do have a webchat facility found on our website and you can find further information at https://www.hastingsdirect.com/help/. ~ Jodie
Hi there,
Thanks for your 4 star review!
I'm glad we were able to offer you a competitive price and thank you for choosing to insure with Hastings Direct this year.
Thanks for taking the time to send us your review. ~ Tamera
“Service was good however found cheaper product with additional value. Cancelled policy (within one hour!) was charged £20 … I’d obviously read the small print incorrectly (also policy not to start for 11 days!!!!)”
Hello Peter, we're sorry to hear this. All our fees are stated prior to purchase and are in our terms and conditions. The non-refundable arrangement fee is £20.00 , this contributes to service, maintaining the systems, updating the databases and sending documents. If you need any further assistance, please visit https://www.hastingsdirect.com/help/. ~ Jodie
Hi Victoria,
Thanks for your 5 star review!
We're so pleased to hear that you've found us so easy to use and got your policy set up quickly.
Thanks for taking the time to send us your review. ~ Tamera
Hi Kathleen,
Thanks for your 5 star review!
I'm glad we were able to offer you a competitive price and thank you for choosing to insure with Hastings Direct this year.
Thanks for taking the time to send us your review. ~ Tamera
Hi Anthony,
Thanks for your 4 star review!
Thank you for choosing to insure with Hastings Direct this year. We're so pleased to have you on board with us.
Thanks for taking the time to send us your review. ~ Tamera
Hi Peter,
Thanks for your 4 star review!
We're so pleased to hear that you've found the website easy to navigate and that you've found us competitively priced too.
Thanks for taking the time to send us your review. ~ Tamera
Hi Robert,
We're really pleased to hear that you found us the cheapest on a price comparison site and that you could do all you needed online easily.
Thanks for taking the time to send us your review. ~Carly
