Hastings Direct Reviews

Name: Hastings Direct
Address: Conquest House, Collington Avenue, Bexhill-On-Sea, East Sussex
Rating: 4.17

4.2 Rating 50,599 Reviews

81 %

of reviewers recommend Hastings Direct

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Hastings Direct 5 star review on 4th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found the process to be self-explanatory with no problem understanding the instructions given.”

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Posted 2 years ago

Hi Henry, Thanks for your 5 star review! We're so pleased to hear that you've found us so easy to use and got your policy set up quickly. We're pleased to have you on board with us. Thanks for taking the time to send us your review. ~ Tamera

Posted 2 years ago

“Excellent service and polite staff”

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Posted 2 years ago

Hi Barry, Thanks for your 5 star review! We're so pleased to hear that the customer service you've received was polite and helpful. Thanks for taking the time to send us your review. ~ Tamera

Posted 2 years ago

“Sorted everything online quickly and efficiently. very happy”

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Posted 2 years ago

Hi Garry, Thanks for your 5 star review! We're so pleased to hear that you've found us so easy to use and got your policy set up quickly. We're pleased to have you on board with us. Thanks for taking the time to send us your review. ~Tamera

Posted 2 years ago

“It was very fast to register and set up all payments, though there were some delays with website setting up.”

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Posted 2 years ago

Hello, I'm sorry to see that you didn't have the best experience when setting up your policy and thank you for choosing to purchase a policy with us despite this. Please let us know if you need any help with your policy going forward. You can speak to us on Twitter @HastingsDirect or Facebook. ~Theo

Posted 2 years ago

“Pleasant and efficient service. Very reasonable premiums. Thank you.”

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Posted 2 years ago

Hi Sally, Thanks for your 5 star review! We are so pleased that you found us good value for money and that you enjoyed our service, we do appreciate your kind words. Thanks for taking the time to send us your review. ~ Tamera

Posted 2 years ago

“So far service has been really good. Recommended to me from a family friend due to the customer care they have been provided”

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Posted 2 years ago

Hi Nichola, Thanks for your 5 star review! I'm pleased that you enjoyed our service, we do appreciate your kind words. We're so pleased to have you on board with us. Thanks for taking the time to send us your review. ~ Tamera

Posted 2 years ago

“Easy to get car policy”

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Posted 2 years ago

Hi Susan, Thanks for your 4 star review! We're so pleased that you found our insurance easy to set up. We're pleased to have you on board with us. Thanks for taking the time to send us your review. ~ Tamera

Posted 2 years ago

“Governed by price so I found the cover that I required and what I could afford. Very satisfied with my policy. But cannot understand the huge variations in cost, how is it justified.”

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Posted 2 years ago

Hi Denis, Thanks for your 5 star review! I'm glad we were able to offer you a competitive price for your needs and thank you for choosing to insure with Hastings Direct this year. Thanks for taking the time to send us your review. ~ Tamera

Posted 2 years ago

“Completely adequate”

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Posted 2 years ago

“Very satisfied. Very easy process and reasonable price for annual car insurance”

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Posted 2 years ago

“Quick and easy to sign up with a great app to see the policy”

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Posted 2 years ago

Hi Nicholas, Thanks for your 5 star review! We're so pleased that you found our service straightforward and that the app is very good to use. We're pleased to have you on board with us. Thanks for taking the time to send us your review. ~ Tamera

Posted 2 years ago

“Service was thorough and i was able to understand the policy i was purchaing”

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Posted 2 years ago

Hi Peter, Thanks for your 5 star review! I'm pleased that you enjoyed our service, we do appreciate your kind words. We're so pleased to have you on board with us. Thanks for taking the time to send us your review. ~ Tamera

Posted 2 years ago

“Great service, a little disappointed due to the fact that I was charged £39 for change of card, even though the payment came out of the same account due to automated card payment not going through on the card used, and I had to use another card. The insurance quote could not be beaten. Well pleased with service.”

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Posted 2 years ago

“A confusion about how my previous company reported something was sorted out by a very patient customer services chap, as I was livid my previous company has messed up! So very good customer service skills.”

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Posted 2 years ago

Hi Claire, Thanks for your 5 star review! We're so pleased to hear that your issue was resolved brilliantly by our agent. We do appreciate your kind words. Thank you for choosing to insure with Hastings Direct this year. Thanks for taking the time to send us your review. ~ Tamera

Posted 2 years ago

“Inexpensive policy. Checked all the small print and gives me all I want. App is simple.”

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Posted 2 years ago

“You were easy to contact and perlite l”

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Posted 2 years ago

Hi Eamonn, Thanks for your 5 star review! We're so pleased to hear that the customer service you've received was polite and helpful. Thanks for taking the time to send us your review. ~ Tamera

Posted 2 years ago

“Tried to contact them to tell them the reason I hadn't connected the driving aid was because I was working away from home found this near impossible.”

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Posted 2 years ago

Hello Stuart, I'm sorry that you found it difficult to reach the call centre and I hope that you have since been able to do so. You can email us at customersupport@hastingsdirect.com and we can pass this to the relevant department if we are unable to help directly. ~Theo

Posted 2 years ago

“Just started new policy with you, would like confirmation please either email or paper, thanks, and your email address”

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Posted 2 years ago

Hi Robert, Thanks for your 5 star review! Thank you for choosing to insure with Hastings Direct this year. We're so pleased to have you on board with us. Please email us at customersupport@hastingsdirect.com and we will be able to help with this. Thanks for taking the time to send us your review. ~ Tamera

Posted 2 years ago

“Website easy to use,didn't take long”

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Posted 2 years ago

Hi Stuart, Thanks for your 4 star review! We're so pleased to hear that you've found the website easy to navigate and easy to understand. Thanks for taking the time to send us your review. ~ Tamera

Posted 2 years ago

“very easy site to use and very good price on insurance”

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Posted 2 years ago

Hastings Direct is rated 4.2 based on 50,599 reviews