Hi there,
We're pleased we gave you a great price and that you've been with us before.
We appreciate you taking the time to share your feedback with us. ~Carly
“I had accident 4 month ago.Person priority over and hit my car on roundabout.Everything recorded my dashcamera and I needed pay for car repair and still can't get back money.Horrible insurance company!”
Hello, we're sorry to hear this. If you would like to discuss your claim further, please call 0333 321 9800. Alternatively, we do have a webchat facility found on our website and you can find further information at https://www.hastingsdirect.com/help/. ~ Jodie
Hi Samantha,
We're really pleased to hear that you got a good quote from us and that we were quick and easy to deal with.
We appreciate you taking the time to share your feedback with us. ~Carly
Hi Ken,
Thanks for your 5 star review!
We are so pleased that we have been able to offer you a competitive price and that your policy was straightforward to set up.
Thanks for taking the time to send us your review. ~ Tamera
“TOTAL FRAUDSTERS - SCAMMERS!!!! STAY AWAY FROM THIS COMPANY!!!!!
I had car insurance with Hasting Direct and at the end of the term, they automatically renewed my policy without my knowledge or consent, at a cost of £98 above another company.
My car had been off the road for 4 week and so hadn't needed any insurance and when I contacted Hastings Direct within the 'apparent' cooling off period, they issued me with a £29 bill for fees and insurance cover I did not know about or want. DISCRACEFUL COMPANY!!!!
I am now going to get legal advice from the 'Consumers Omusdsman' and advise everyone to do the same!!!!”
Hi Steve. We’re sorry that you’re unhappy you were charged a fee and time on cover after your policy automatically renewed. All our fees are stated prior to purchase and are in our terms and conditions. The non-refundable arrangement fee is £20.00, and charging this contributes to various business costs such as customer service, maintaining systems, updating databases and sending documents. If you would like to speak to our Complaints team, please call 0333 999 8904. Alternatively, if you need any further assistance, please visit https://www.hastingsdirect.com/help/. ~ Cat
“Just finished my car insurance they wrote to me saying I owed £57 for payment I only paid £30 a month said it was something do with the payments I never will be insuring with Hastings again seem won’t money more then your monthly amount awful service”
We're sorry you're unhappy that a payment has been requested. If you believe this was requested in error or want further information as to why this is being requested, please give us a call on 0333 321 9801. Alternatively, you can find further contact information at https://www.hastingsdirect.com/help/. ~ Cat
“Their black box is a scam. Don't waste your time with them. I had my policy for 4 months and they cancelled it saying my score was too low. The damn box wasn't even connected for half that time. I'm a new driver and a very nervous driver so I don't think my driving was the problem... Save your money and time, get your insurance somewhere else.”
We’re sorry to hear you’re unhappy with your YouDrive policy. It’s fine if your scores aren’t always at 100 – we just need you to keep it above 30. We do offer the ability to be able to dispute road speed limits via the app, but if you have any concerns surrounding things like braking or accelerating, please call our YouDrive team on 0333 999 8911 or email us at yourdriving@hastingsdirect.com with further information, and our team will be able to help you further. ~ Cat
“I would give a negative if I had the option. I advised Hastings direct over 3 weeks ago NOT to renew my car insurance, but they choose to ignore my emails. Today they renewed car insurance which I did not want, and put me in an unarranged overdraft. I have been in contact with them and they are only replying as I have involved he Ombudsman. They are charging me £20 cancellation fee for insurance which I advised I did not want, and not refunding me the full amount. These please are making money on the back on people like us! They have poor communication and are quick to take your money. I will never be using this company again”
We’re sorry that you’re unhappy you were charged a fee. All our fees are stated prior to purchase and are in our terms and conditions. The non-refundable arrangement fee is £20.00, and charging this contributes to various business costs such as customer service, maintaining systems, updating databases and sending documents.
However, if you have any evidence that you contacted us before the renewal date to cancel this insurance, please send this evidence to customersupport@hastingsdirect.com via email with your policy details, and we will investigate this for you. If you need any further assistance, please visit https://www.hastingsdirect.com/help/. ~ Cat
“I had a renewal quote, which I found unacceptable. I phoned Hasting Direct and spoke to Mischa who was a extremely helpful lady who explained things to me, then relooked at the quote and came back with a competitive price inline with other online quotes. I accepted the quote and stayed with Hasting Direct. I would like to say this was a decision was not just taken on the price but more to the professionalism and helpfulness of Mischa. Hasting Direct please value what you have in your staff.”
Hi Ian,
Thanks for your 5 star review!
We're really pleased to hear that you managed to get a competitive quote when calling our Renewals team. We love to hear positive feedback about our staff members, I have feed this back to Measha for you.
Thanks for taking the time to send us your review. ~Carly
Hello Deborah, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great level of service. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. ~ Jodie
We are very sorry to hear that you have not received the level of service we aim to provide to all of our customers. We will be happy to investigate this and assist you further, if still required. Please reach out to us on 0333 321 9801 or you can also find further information at https://www.hastingsdirect.com/help/. ~ Cat
“Had a great deal for my Lexus is 300h from Hastings direct, best part after securing my no claims bonus Hastings direct offered myself other covers at a very reasonable price.”
Hello James, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a competitive price. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. ~ Jodie
“I was hit by a Hastings customer on 1 st Feb my car was not picked up until 25 May my car battery had died by then got my car back now l have warning lights on even thought Hastings okayed a new battery they do not want to know as it was not due to the accident have made a formal complaint but it could take up to 8 weeks also no one rings you back when they say its shocking”
We are terribly sorry that any scheduled callback was not completed, and we're also sorry to hear that there are issues with your car battery. Our complaints can take up to 8 weeks to be resolved, but they are usually dealt with a lot faster than this and someone should be in contact very soon. Should you still require assistance though, please give our complaints team a call on 0333 999 8904 and they will be able to look into this for you. ~ Cat
“Car hit by non-inusured driver Jan 2022. Small dents. Hastings chosen garage botched repair twice. Assessors report highlighted third repair needed. 18 months later Hastings still making excuses instead of sorting it! Nightmare!!”
We are very sorry to hear that you have not received the level of service we aim to provide to all of our customers. If you would like to discuss your claim and repairs journey further, please call 0333 321 9800 or email motorclaims@hastingsdirect.com, with your claim reference in the subject line. Alternatively, we do have a webchat facility which you can find at https://www.hastingsdirect.com/help/. ~ Cat
Hello Robert, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great level of service. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. ~ Jodie
Hello Victor. Thank you for providing us a 5 star review and it’s fantastic to hear you found the process so easy. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. ~ Jodie
Hi Dharminder,
Thanks for your 5 star review!
It's great to hear that you have had the cheapest quote with us.
Thanks for taking the time to send us your review. ~Carly
Hello, I can appreciate this and I hope that you have since been able to get the help you need. Going forward, you can speak to advisors on Facebook or Twitter @HastingsDirect if you need any help with your policy. ~Theo
“When compared to other service providers, this particular company, Hastings Direct, has a much lower and more affordable policy, which prompted me to select this insurance provider.
I'm glad I chose this insurance company, and I have two cars covered by them. I hope they continue to provide a valuable service at a reasonable price so that people will choose this provider.”
Hi Sivapragasam,
Thanks for your 5 star review!
We're so pleased to hear that you found us a much lower price compared to other sites. It's also great to hear that you've got more than once vehicle with us.
Thanks for taking the time to send us your review. ~Carly
