Hi,
Thanks for your 4 star review!
We're pleased to hear that you found your policy easy to set up.
Thanks for taking the time to send us your review. ~Carly
Hi Colin,
Thanks for your 5 star review!
We're so pleased that you found the process quick and efficient and the person you spoke to was really helpful.
Thanks for taking the time to send us your review. ~Carly
“We emailed yesterday asking for help in setting up the App and no one called. We then had our policy cancelled. We called and were promised a call back by the end of the day. It’s now 5:17pm and have not received a call.”
Hello, I'm sorry to read about this and to see that you haven't received a promised call back. I can see that you have raised a formal complaint concerning this and I hope that you get a satisfactory resolution to this complaint. You can contact the Customer Care Department to discuss this on 0333 999 8904. ~Theo
Hi Susan,
Thanks for your 5 star review!
We're so pleased to hear that your renewal mistake was sorted out and that you received great service.
Thanks for taking the time to send us your review. ~Carly
“Looking at new van insurance quotes - Hastings came up at the best price. Went to proceed from GO Compare Website and took me through some steps on Hastings website. Then Hastings crashed. I contacted the help team on chat & she advised there is an issue with being directed from go compare but she wasn't sure if it was a go compare issue or a hastings one, but not to worry and to do the quote directly through Hastings. No changes apart from the price - £ 28.07 extra per month ( 11 months ) I contacted the chat team again and all they could do was blame go compare who have not updated prices. Disgraceful service. i have the original cheaper quote on my phone/email. it was approximately 5-8 minutes later. Not sure how this can increase that much in such little time! No apology, nothing. We are in a cost of living crisis. £ 28.07 extra per month is a lot of money when you are already hand to mouth. Rip off!!!”
Hello Chloe, I'm very sorry to read about the experience you've had and I can appreciate the frustration caused by the increase in price. I hope that you have since been able to find competitive cover for your vehicle. ~Theo
Hello Ellen, I'm sorry to read that this is the case. Looking at your policy, all marketing has been turned off and I can only see that your initial documents has been sent. Please email us at customersupport@hastingsdirect.com and disclose what else you have been sent. ~Theo
Hi Terence,
Thanks for your 5 star review!
We're so pleased that you found our prices competitive and that you'd recommend us.
Thanks for taking the time to send us your review. ~Carly
Hi,
Thanks for your 5 star review!
We're so pleased to hear that you found us the best car insurance policy on offer.
Thanks for taking the time to send us your review. ~Carly
Hi Peter,
Thanks for your 4 star review!
It's great to hear that you've found us consistently cheaper than other companies.
Thanks for taking the time to send us your review. ~Carly
Hi Tracey,
Thanks for your 5 star review!
It's great to hear that you've found us consistently cheaper than other companies and your policy was easy to set up.
Thanks for taking the time to send us your review. ~Carly
Hi,
Thanks for your 5 star review!
It's great to hear that you're enjoying our app and that it's easy to use. It's also good to know that your find us competitively priced.
Thanks for taking the time to send us your review. ~Carly
Hi Roger,
Thanks for your 5 star review!
It's great to hear that you've found us a very good price and easy to arrange your insurance with us.
Thanks for taking the time to send us your review. ~Carly
